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Thread ID: 98815	2009-04-08 20:19:00	C1 Shoppingmall RMA's	Bantu (52)	Press F1

Post ID	Timestamp	Content	User
763242	2009-06-14 07:52:00	Why don't you send something for an RMA through CL and test the waters yourself? You have to see beyond the real reason why they are being so helpful. It is a business thing. Simple as that. Firstly ive got nothing that needs RMA'ing but I have in the past and they have been spot on. Secondly, Exactly. As a business they saw an opportunity to make some money, whats the problem with that?	hueybot3000 (3646)
763243	2009-06-14 10:45:00	Ok based on one experience, you've started a crusade. Don't be surprised if a lot of us here aren't swayed by your post. I for one have had nothing but exceptional service from CL. I also have a problem with your posts (reading between the lines). You say this started happening - but up until now everything has been OK with the board. And it's a P5Q. You also mentioned a few times that all of the RAM slots are full. Did you (by chance) add or change your RAM recently - maybe before you were only using 2 of the 4 slots? Here's my reason for asking. I have a P5Q Pro. With initial set-up, I first tried OCZ Reaper DDR2 1066. Wouldn't boot with 2 x 2Gb. Would boot fine with 1 x 2Gb. Found out later it wasn't the board - it was just that that particular memory wasn't certified for use on that board. I SHOULD HAVE CHECKED FIRST. Then I went with Corsair Dominator. 2 x 2Gb no issues. 4 x 2Gb - random lockups, reboots, stability issues. Did more research and found that I would have to downgrade RAM to 800 Ghz or lower to use 8GB. Again - I should have checked / done research. Bottom line - CL checked your board, according to them it is not faulty - and charged you for it. BTW - did you read their returns policy (www.computerlounge.co.nz). It is in black and white on their website. They specifically mention charges - so IMO they have done nothing wrong. Before you 'sound off' any more - I'd suggest you maybe recheck / rethink your accusations. Because it sounds to me as if maybe you owe them an apology .... Have you tried to talk the issue through with them? Their techs are pretty good. Or did you just start this tirade - without considering alternatives? Of course I could be wrong ;) - and if I am, I apologise in advance. But the first thing I'd check would be the full 4 banks and type of RAM. Just in case.	Brooko (8444)
763244	2009-06-15 01:11:00	"Secondly, Exactly. As a business they saw an opportunity to make some money, whats the problem with that?" There is no problem with that. In my case they should had disclose full information verbally to me when I am in their store direct. So I am fully inform of the kind of cost is expected and I can involved in decision making favorable to me. I had written this a few time in my post. So please read carefully before going back in full circles in your questions. Brooko, thanks for the great feedback. Well, I had those RAMs since I had purchase them all together with the Motherboard. Those are the Kingmax 2GB DDR2 PC-800 PC2-6400. In the Qualified Vendor List of the P5Q manual you can fit 8 gig of those Rams in all four slots. It work well for nearly a year until this problem show up. There is nothing wrong with the RAMs.. those has been tested individually and my PCI expansion cards, or CPU or hard disk. For we (Me and the tech guy I trust) uses a completely different Mobo to test those components. We also use a brand new, formatted hard disk with new OS installed on the problem motherboard and the same blue screen problem reappeared. So by the way of problem isolation and elimination the problem has to have come from the motherboard. It is not a crusade mate. It is just to healthy warning anyone to be wary, be careful and be vigilant, and especially in situation like this. I don't make accusations and any help is not free or cheap.What CL did wrong is they did not verbally disclose the full information or tell me the truth of the cost when I hand in my motherboard in person in the store,and they wasted my time, and this issue had taken more than 3 weeks in resolution. For any former customer from C1 Shoppingmall is reading this, go straight to the distributors (NZ Wholesalers is what I mean). For Asus, ring 0800 Asus 88. And of course, you still have to prove you had genuine hardware problem before you sent the item in. Or else, if you have $70 handy or more (cost of repair + travel cost and etc), you can send it to your helpful computer stores. If that is the case, I do suggest you get a brand new replacement.	aelrion (14810)
763245	2009-06-15 01:43:00	There is no problem with that. In my case they should had disclose full information verbally to me when I am in their store direct. So I am fully inform of the kind of cost is expected and I can involved in decision making favorable to me. Did you actually *read* the fine print which I assume you signed when you gave them your motherboard for servicing / RMA?	Erayd (23)
763246	2009-06-15 03:50:00	Update: For Asus motherboard RMAs best to contact 0800 Asus 88 for an RMA form send to you and send to Australia Sydney for RMA. C1 Shoppingmall got their Asus motherboard from Synnex and they do not deal with end users. As for their return policy. Firstly, I did not buy that Motherboard from CL. From my understanding that applies only to CL customer's purchase. Second, The purpose of my posts are to warn any former C1 Shopping customers if they choose to go through an RMA with CL. In my case, they had not describe in full or the whole truth of their return policy to me as I am not a CL customer or the full costs which was involved in the process. One thing I will surrender is that CL is kind enough to do the RMA for C1shoppingmall customers, but as to the truth of their intend at such purpose, for me you had read my interpretation. So.. I had said again, be wary, be vigilant and be ware.	aelrion (14810)
763247	2009-06-15 04:48:00	In my case they should had disclose full information verbally to me when I am in their store direct. So I am fully inform of the kind of cost is expected and I can involved in decision making favorable to me. They didnt need to, it was written (which is more important than anything verbal) I had written this a few time in my post. So please read carefully before going back in full circles in your questions. I'm not cirling anywhere, just tryin to understand what your problem is It is not a crusade mate. It is just to healthy warning anyone to be wary, be careful and be vigilant, and especially in situation like this. I don't make accusations and any help is not free or cheap.What CL did wrong is they did not verbally disclose the full information or tell me the truth of the cost when I hand in my motherboard in person in the store,and they wasted my time, and this issue had taken more than 3 weeks in resolution. Warning read and ignored, as far as I can tell they did exactly what you wanted them to, a shop almost never RMA's things that arent showin signs of damage I'm not trying to sound like a dick but the number of people who use google finding this page don't need to get false ideas about a great store	hueybot3000 (3646)
763248	2009-06-16 12:59:00	Quote "They didnt need to, it was written (which is more important than anything verbal)" As I written before what was written it applies to CL purchases. My case is exceptional for it is no a motherboard purchase from them. Did you read the "written" part carefully? Consumer Lounge customers.. I am NOT one of their customers and never will be. I asked specifically what is the cost involved, they say "We may charge you for the shipping cost.." never mention "we will check up your motherboard, charge you $35 for labour and only ship it if it has problem." The was the kind of full disclosure I expect, not vague answers or etc. I want it send to Asus for a full check up as they had resources and expertise which CL does not have and this is what I expect. If CL had reservations they need to tell me at the day when they took my motherboard in, they did not. I know the kind of assessment and test which computer technician does and the kind of problem my motherboard had shown require it to be send to Asus for evaluation. "as far as I can tell" Look mate, you don't have full information and you had made assumptions. They did not do what I expect and etc and what sort of "signs of damage" do you expect to see on a motherboard so it can be RMA? If there are visible damage, it will never get RMA unless it is damage done via shipping and "RMAed" when the motherboard was first purchased. "CL is a great store" for you maybe, but for me well I had said what I needed so I am going to leave it here at that. There are advocates and critics in everything you can't have one without the other.	aelrion (14810)
763249	2009-06-16 13:05:00	Quote "They didnt need to, it was written (which is more important than anything verbal)" As I written before what was written it applies to CL purchases. My case is exceptional for it is no a motherboard purchase from them. Did you read the "written" part carefully? Consumer Lounge customers.. I am NOT one of their customers and never will be. I asked specifically what is the cost involved, they say "We may charge you for the shipping cost.." never mention "we will check up your motherboard, charge you $35 for labour and only ship it if it has problem." The was the kind of full disclosure I expect, not vague answers or etc. I want it send to Asus for a full check up as they had resources and expertise which CL does not have. That is my only expectation and also full disclosure. If CL had reservations they need to tell me at the day when they took my motherboard in, they did not. I know the kind of assessment and test which computer technician does and the kind of problem my motherboard had shown require it to be send to Asus for evaluation. "as far as I can tell" Look mate, you don't have full information and you had made assumptions. They did not do what I expect and etc and what sort of "signs of damage" do you expect to see on a motherboard so it can be RMA? If there are visible damage, it will never get RMA unless it is damage done via shipping and "RMAed" when the motherboard was first purchased. "CL is a great store" for you maybe, but for me well I had said what I needed so I am going to leave it here at that. There are advocates and critics in everything you can't have one without the other.	aelrion (14810)
763250	2009-06-16 15:31:00	Just so you're aware you entered into a contract when you sent your equipment to cl for rma which lo and behold makes you their customer. Deal with it	ScreaminGherkin (14811)
763251	2009-06-19 04:00:00	lol	hueybot3000 (3646)
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