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| Thread ID: 82789 | 2007-09-08 03:54:00 | They won't replace the notebook | Ninjabear (2948) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 589186 | 2007-09-08 20:54:00 | ... the ram has been upgraded from what was 512MB to 2GB. I hope that was Vista Home Basic or XP :waughh: |
pcuser42 (130) | ||
| 589187 | 2007-09-08 21:20:00 | I hope you kept all the receipts for the laptop, these should have some proof that they installed the extra RAM. If Noel Leeming arranged for the RAM to be installed at a non-manufacturer<of your laptop> certified shop then it is they who voided the warranty. Take it back, with all receipts, ask to see the manager, if they don't respond in a manner you would like; then threaten them with the consumer guarantees act. If they still refuse to budge, advise them they will next hear from Fair Go. And do it. Blind threats are pointless |
lysdexic (12796) | ||
| 589188 | 2007-09-08 23:55:00 | Blimin' computers and operating systems. Those discount stores shouldn't sell computers if they can't give decent service (although in most cases once you buy the computer support is done by the brand e.g. Dell, Compaq, Acer). Have you phoned the support phone number? | dolby digital (5073) | ||
| 589189 | 2007-09-09 00:02:00 | Blimin' computers and operating systems. Those discount stores shouldn't sell computers if they can't give decent service (although in most cases once you buy the computer support is done by the brand e.g. Dell, Compaq, Acer). Have you phoned the support phone number? Thats Noel Leemings job. He has a contract between Noel Leeming and himself, not the suppliers. :) |
Trev (427) | ||
| 589190 | 2007-09-09 02:04:00 | Told my ex about that but she said it was too late as she already handed the laptop back for repair | Ninjabear (2948) | ||
| 589191 | 2007-09-09 02:54:00 | After 15 minutes of use from the notebook the screen would just freeze up and the only way to turn the notebook off is to take the battery off. I tried formatting but no luck.It would still freeze after 15 mins of use most managers have better customer service skills than the "sales critters" on the shop floor. a good number of the sales critters will try to fob off a customer but contact the store manager, put forward you side of events and if he/she won't replace the laptop then make him aware of this thread, no company whats a thread about them showing less than the best service. if someone searches "Noel Leemings" on this site they will find a story of bad service, too many bad threads about one company will drive off customers :-) and to play fair , if they do replace the laptop then let us know of what good service you got from the shop. |
robsonde (120) | ||
| 589192 | 2007-09-09 03:31:00 | Told my ex about that but she said it was too late as she already handed the laptop back for repair Ninjabear, the impression I got from your first post and maybe a few others here, is that they weren't interested in doing anything with it. What they have done is quite legal under the CGA. It is Noel Leemings choice, either to repair or replace the laptop, not yours. :) |
Trev (427) | ||
| 589193 | 2007-09-09 04:18:00 | Ninjabear, the impression I got from your first post and maybe a few others here, is that they weren't interested in doing anything with it. What they have done is quite legal under the CGA. It is Noel Leemings choice, either to repair or replace the laptop, not yours. :) I wish people would stop siding with the seller on this. If Ninjabear had the laptop for 3 days there would be a very good comeback under the CGA that the item was not fit for the purpose it was bought for. Quoted from the CGA: "If the problem cannot be fixed, or cannot be put right within a reasonable time, or is substantial, you can: * Reject the product and choose a replacement or full refund" (Note that it is the customer's choice to get a replacement if the fault is substantial... the fault described would render the laptop unusable and would be considered substantial) Sure, if the seller didn't have another one in stock, suggested repairing and the customer was ok with that, it would be acceptable to repair it. If the customer was not happy with that he should ask for his money back. I was in retail for years and if a fault happened within 3 days I would be moving heaven and earth to make the client happy- with a new item if required. |
Shortcircuit (1666) | ||
| 589194 | 2007-09-09 04:52:00 | Have you checked with Noel Leemings yourself or has all this been done through your Ex GF? It all sounds a bit strange to me, I'm not suggesting your Ex is giving you the runaround but knowing the average Ex GF "Hell hath no fury like a woman scorned" |
JackStraw (6573) | ||
| 589195 | 2007-09-09 04:58:00 | I wish people would stop siding with the seller on this. If Ninjabear had the laptop for 3 days there would be a very good comeback under the CGA that the item was not fit for the purpose it was bought for. Quoted from the CGA: "If the problem cannot be fixed, or cannot be put right within a reasonable time, or is substantial, you can: * Reject the product and choose a replacement or full refund" (Note that it is the customer's choice to get a replacement if the fault is substantial... the fault described would render the laptop unusable and would be considered substantial) Sure, if the seller didn't have another one in stock, suggested repairing and the customer was ok with that, it would be acceptable to repair it. If the customer was not happy with that he should ask for his money back. I was in retail for years and if a fault happened within 3 days I would be moving heaven and earth to make the client happy- with a new item if required. Maybe, but the question is whether the problem is substantial. I doubt it is. I suspect faulty or incorrect ram was installed, which is very minor, unless it has damaged the laptop. Nethertheless, NL should at least get their techs to check it out first to see what is wrong with it, and repair or replace after that. I had a similar problem with a mobile phone brough from vodafone about 4 years ago. It failed after a week, but they weren't willing to replace it with a new one, as it was 'their policy' that it must be repaired by their repair people. They failed to fix the problem after 2 returns and a month, and eventually they gave me a new one, but it was shocking customer service by the VF shop. |
rogerp (6864) | ||
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