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Thread ID: 99019	2009-04-16 10:29:00	software name - no Disk	csinclair83 (200)	Press F1

Post ID	Timestamp	Content	User
765721	2009-04-16 10:29:00	I've had my laptop sent away for repair - as wasnt reading charge etc from adaptor...came back today - motherboard was faulty, thank god for 5 year warranties :banana Unfortunately now I've got a very annoying popup on a few things I am trying to use - MSN, Outlook, Internet Explorer, even the Control panel on vista so far - havent tried everything but yeah , MS Word works etc... Using MSN as example here... msnmsger.exe - no disk theres no disk in the drive please insert a disk into drive D: (D: on my laptop is the CD/DVD drive) How do I repair this? I was thinking reinstall Outlook and MSN but what about the control panel? Am using VISTA...	csinclair83 (200)
765722	2009-04-16 10:33:00	Have the drives changed letter? You can change them back to their originals in disk management. Run>diskmgmt.msc	Blam (54)
765723	2009-04-16 10:40:00	I wouldnt have a clue if they had changed - as laptop been gone for 8 weeks and i've forgotten how it was - but i can try changing D to C and see what it does	csinclair83 (200)
765724	2009-04-16 10:42:00	Sometimes that means the program you are trying to use is damaged - generally if this is the case reinstalling the program will fix it. OR they could have stuffed /altered something when replacing the board ( in other words didn't test the Laptop correctly before returning it to you) One other time I have seen this is when you have infections on your Computer. If you are able, from my sig, download and run Malwarebytes & Spyware terminator in full scan modes. Also get Hijack This (www.trendsecure.com) run it, and select scan and save a log,copy/paste the complete log file back here for us to look at and advice (speedy is the man to answer more accurately hijack logs)	wainuitech (129)
765725	2009-04-16 10:44:00	cant understand why they'd return it with damaged files... will download and run.... tried changing drive names - was refused as its a system drive I'm trying to change	csinclair83 (200)
765726	2009-04-16 10:46:00	How do I post an Hijack log without in a small scrolling window without an very long thread...	csinclair83 (200)
765727	2009-04-16 10:49:00	Theyre usually long so it doesnt matter, just post it in here	Speedy Gonzales (78)
765728	2009-04-16 10:49:00	What is the message that control panel pops up with? I reckon the programs files has changed to a different drive letter, and the program is trying to find its files... Weird how they would return it like that, they must've done a repair install and thus changed the drive letters Blam	Blam (54)
765729	2009-04-16 10:50:00	How do I post an Hijack log without in a small scrolling window without an very long thread... Post it with "code" tags	Blam (54)
765730	2009-04-16 10:51:00	Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:45:37 p.m., on 16/04/2009 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v7.00 (7.00.6001.18000) Boot mode: Normal Running processes: C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe C:\Windows\System32\spool\drivers\w32x86\3\E_FATIE JP.EXE C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe C:\Windows\system32\wbem\unsecapp.exe C:\Program Files\Skype\Phone\Skype.exe C:\Program Files\Skype\Plugin Manager\skypePM.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Windows\system32\mmc.exe C:\Windows\system32\mmc.exe C:\Windows\system32\mmc.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Windows\system32\SearchFilterHost.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\RunOnce: [Uninstall getPlus(R) for Adobe] "C:\Program Files\NOS\bin\getPlus_HelperSvc.exe" /UninstallGet1noarp O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" O4 - HKCU\..\Run: [EPSON TX300F Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIE JP.EXE /FU "C:\Windows\TEMP\E_S6190.tmp" /EF "HKCU" O4 - HKCU\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_19\bin\npjpi142_19.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_19\bin\npjpi142_19.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll O13 - Gopher Prefix: O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - wwwimages.adobe.com O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - fpdownload2.macromedia.com O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: McAfee Application Installer Cleanup (0303491239864931) (0303491239864931mcinstcleanup) - McAfee, Inc. - C:\Windows\TEMP\030349~1.EXE O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt. exe O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe -- End of file - 7099 bytes	csinclair83 (200)
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