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Thread ID: 144138 2017-07-21 08:54:00 Camera WIFI link Richard Morriss (5154) Press F1
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1437447 2017-07-21 08:54:00 I recently purchased a Canon SX610 HS camera for my wife and set up the WIFI connection to my computer which is running Windows 10. Everything was working fine.

I had to go away for a couple of weeks and when I returned and started up the computer it performed the usual updates from Microsoft.
Then when I went to connect the camera via WIFI and although it talks to the wireless modem OK it won't connect to the computer any more.
I reinstalled the Camera Window software from Canon in case that was the problem, but still no luck.

I have also just purchased a Canon SX60 HS camera and tried to set up the WIFI connection for that. Again, it will recognize the wireless modem, but won't connect to the computer.

I am wondering whether the Windows updates have changed a setting somewhere which prevents the cameras from connecting to the computer.

Can someone help please.

Richard
Richard Morriss (5154)
1437448 2017-07-21 09:38:00 Check your network hasn't change from private to public. Right click the network and go network and sharing center.

You want it to be private network (on the left) otherwise the firewall is more restrictive.

If it's public here's how to change it.
www.photosync-app.com
psycik (12851)
1437449 2017-07-21 10:47:00 Thanks for that. I have checked the network is private, but its still not connecting the camera.
The firewall etc is being managed by Norton Security - could that be a problem?
The wireless printers I have are working fine.
Richard Morriss (5154)
1437450 2017-07-21 21:16:00 Ugh Norton, I'm surprised anything is working gary67 (56)
1437451 2017-07-21 21:18:00 1)Yes updates often overwrite drivers and mess up settings
2)Nortons is the pits, you're far better off with NOD32.
pctek (84)
1437452 2017-07-21 23:47:00 You certainly don't need Norton's as a firewall, there's a perfectly serviceable firewall built into Windows.
And most if not all Internet gateways (broadband modem/routers) have one as well!
KarameaDave (15222)
1437453 2017-07-27 10:49:00 I don't know if this is relevant to your particular problem, but your experience looks exactly like a wi-fi issue I have been having with a Canon G7X MarkII camera. I had it set up to connect to my PC and was delighted at how simple and reliable it was. That was a couple of weeks ago. The other day I tried to connect as usual and it refused to work, although it seemed to recognise the router. I have just spent a frustrating evening trying to get the damn thing to work again and was about to give up when I noticed that there was a small difference. I had attached a small metal split-ring to one of the camera strap lugs to make it easier to attach and remove the wrist strap supplied with the camera, and I realised that there was a lightning-flash symbol by the ring - it marked the position of the wi-fi antenna. I removed the ring and everything began to work as it should - the ring was soaking up the signal, hence no connection.

The lesson - sometimes silly little things make the world of difference.
Jayess64 (8703)
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