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| Thread ID: 83444 | 2007-10-02 05:39:00 | XTRA refunds still coming? | Shortcircuit (1666) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 597090 | 2007-10-03 01:50:00 | Dear customer, The first thing we’d like to say is that we are sorry . Many New Zealanders experienced problems with their email over a number of days and we are still working to help some . We are putting all of our resources behind this effort and won’t rest till every last customer is connected . The email problems happened for some customers as we were upgrading the system to bring you new premium online services . We will continue striving to bring some of the best online products and services the world has to offer to New Zealand . We realise how important email is for everyone; how much it means to stay in touch and the frustration affected customers quite rightly feel . Again, we do not attempt to make an excuse here, just offer an unreserved apology . After a week of lost time for many we want to do what we can to give a week back . As a result we’re providing you with a week’s free internet access charge . You do not need to do anything, you will automatically receive a credit on your October Telecom bill . The one week credit will be calculated as 25% of your current monthly internet plan charges . We understand how our online community has been affected and as a further gesture we are also making a $1million donation to the wider community . You can vote for your preferred New Zealand charity, and we will donate $250,000 to each of the four charities with the most votes . To place your vote from Monday 3rd September, go to www . charityvote . co . nz . In spite of the problems and frustration some of you have experienced, we encourage you to give Yahoo!Xtra Bubble services a go . There are some fantastic world class services in there that will help make your internet experience a safer and more exciting one . For more information visit www . yourbubble . co . nz . We thank you for your patience and understanding . All of us at Telecom Well that's what they sent me, anyway |
Agent_24 (57) | ||
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