Forum Home
PC World Chat
Thread ID: 84135	2007-10-25 08:35:00	NZ customer service disappoints me	Ninjabear (2948)	PC World Chat

Post ID	Timestamp	Content	User
605274	2007-10-25 16:56:00	What a racist. Again? How original.	allblack (6574)
605275	2007-10-25 17:15:00	I wonder if a lot of this is due to the protection employees have in a work place. I think many years ago when the employer had ALL the power then staff were required to perform more out of fear for losing their job rather than any loyalty. This was of course unfair - now with current laws in place the power has swung more towards the employee - and as a result standards have dropped. Employment is more secure so why bother putting in the extra work. Of course this is a very general observation as I know excellent customer service is out there - we dont highlight these often enough because as consumers we tend to expect it.	sam m (517)
605276	2007-10-25 18:30:00	Definitly a don't care attitude in there. Then you get the crap like 2 hour stints on hold just to talk to someone who doesn't have the smarts to butter a piece of bread, who will tell you its YOUR problem. Thanks.	Metla (12)
605277	2007-10-25 18:53:00	Then you get the crap like 2 hour stints on hold just to talk to someone who doesn't have the smarts to butter a piece of bread, who will tell you its YOUR problem. Thanks. That's definitely xtra and ihug 'help'line.	qazwsxokmijn (102)
605278	2007-10-25 19:58:00	Its mixed down here. After my little experience with PBT a while back the new woman is absolutely brilliant. Goes out of her way. Mitre 10 Mega in Invercargill seems to have a policy of hiring ignorant women. In both senses of the word. No idea about the products, and thats if you can even hunt one down to ask. Most businesses here don't answer the phone, don't return calls and charge excessive amounts and usually $1 a km on top of it all. My husband was at a job yesterday and the new to Southland person was telling him about the fireplace installer. He had bought it a few weeks ago and was told it would be installed sometime soon. A nice clear time frame. Anyway he rang the guy and was told he could have had it done the day before as the installer had no other jobs on but now he was busy again and would have to wait till next week. When asked why he wasn't contacted the day that was free, he was told, dunno, he hadn't thought to. My husband was there doing a job that the other plumber had started and then never returned to finish in 4 weeks. It seems to be common for certain of the computer repair places here to hang on to PCs for at least a week. When they collect it finally no information is given about the problem, causes, solutions nor any advice or recommendations given. I guess they are all used to it here, because most people seem to find it quite normal.	pctek (84)
605279	2007-10-25 20:03:00	I have no doubt that 'NZ' customer service is not unique to NZ. What does get on my nerves here is being pounced upon by over-eager shop assistants about 2 seconds after setting foot in the shop. "Can I help you??". Sometimes I just want to walk around without being harassed, regardless of how genuinely friendly they might be. Maybe that sounds miserable but when you're just killing time looking around casually, it can get unnerving when you have to tell the umpteenth person "no - I just want to browse, thanks". Sometimes, after thanking one assistant, I will then get harassed a minute later by another assistant in the same store. :) And of course. The one time you are desperately seeking someone to help you out with something, they have all gone AWOL! As a DSE Sales child, I can assure you that our manager tells us every morning without fail, that we must approach every customer as soon as they enter the store, he then makes us re-approach customers who have said they dont need any help, usually within 2-3 minutes. It really gets on my nerves because, like you, I would rather not be bothered while shopping, people who want help will generally look up and give us a wave or a nod that they would like some help.	lagbort (5041)
605280	2007-10-25 20:31:00	Parallel imported had a nokia 6290 on their website that is out of stock.I called to see if they could get more stock and the guy told me that the mobile hasn't been in stock for a few months now.So i asked whats the point of listing the mobile online showing out of stock? In 2000 the Commerce Commission took Micheal Hill jewelers to court in a similar situation. MHJ were advertising a brand of watch on its website when it did not have reasonable grounds for believing it could supply the watches – the website had not been updated when the watches sold out. So if you could prove Parallel Imported couldn't supplied the watches you potentially take them to court under the Fair Trading Act. I'd love to see someone stick it to Parallel Imported they're a pack of ******s!	Pete O'Neil (6584)
605281	2007-10-25 23:02:00	Again? How original. I don't know why roddy-boy bothers posting on this forum. I have never seen an intelligent post by him yet. :)	Trev (427)
605282	2007-10-25 23:07:00	As a DSE Sales child, I can assure you that our manager tells us every morning without fail, that we must approach every customer as soon as they enter the store, he then makes us re-approach customers who have said they dont need any help, usually within 2-3 minutes. It really gets on my nerves because, like you, I would rather not be bothered while shopping, people who want help will generally look up and give us a wave or a nod that they would like some help. Yes DSE must one of the worst with there sales children. I went in to by a phone cable about a month ago and wandered around for about 15 mins and then went up to the counter and asked the sales child if they get paid for looking at there customers rather than serving them. Oh sorry didn't see you. Rubbish. :)	Trev (427)
605283	2007-10-25 23:10:00	. It seems to be common for certain of the computer repair places here to hang on to PCs for at least a week . When they collect it finally no information is given about the problem, causes, solutions nor any advice or recommendations given . I guess they are all used to it here, because most people seem to find it quite normal . Not just down south Pctek - I went to a customers place yesterday to work on her PC, it was so badly infected it wouldn't even fully start - I suggested I take it back to the workshop with a possible reinstall needed - her reply " sure no problems - that will take abour 2-3 weeks wont it" ? Errrrrr NO! She'll have it back tomorrow (saturday) Its installing as I write this .	wainuitech (129)
1 2 3 4 5