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Thread ID: 99824 2009-05-16 05:55:00 Cannot access Internet bk T (215) Press F1
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774361 2009-05-16 05:55:00 After scanning with Norton for virus, I now cannot access the internet.

OS: Vista Home Basic

I could ping my router without any problem. Tried with Firefox with same results

How do I get back my Internet access other than reinstall? Have tried system restore to a few days back but produced no positive results.
bk T (215)
774362 2009-05-16 06:00:00 Look in your browsers connection settings and make sure proxy is set on auto.

If you post a HJT log here that would help

Blam
Blam (54)
774363 2009-05-16 06:07:00 getting rid of norton and replacing it with avast/nod32 will probably help GameJunkie (72)
774364 2009-05-16 06:17:00 getting rid of norton and replacing it with avast/nod32 will probably help

+1

Chances are, Norton is blocking internet access!

BkT-Fully remove norton and see if you get internet

Can you ping www.google.com in cmd?

How about pinging 209.85.171.100?
Blam (54)
774365 2009-05-16 06:51:00 getting rid of norton and replacing it with avast/nod32 will probably help + 2
Seen Norton many a times bring the Internet to a halt on Pc's.
wainuitech (129)
774366 2009-05-16 08:56:00 There was a thread on this subject earlier this week gary67 (56)
774367 2009-05-16 10:46:00 1.Uninstalled Norton - not successful.

2. Downloaded the uninstall program from Norton and successfully but still cannot access the Internet.

3. Performed 'System Restore' (to factory defaults) from the built-in utility - unfortunately, it halted halfway through.:groan:

4. Used another install DVD to reinstall Vista Home (using COA keys), went through smoothly and activated by phone - OK.

5. Downloaded the drivers from Sony but could not install the Wireless adaptor. Tried both the Intel Pro and Atheros drivers but all failed.

It's a Sony VAIO notebook with this model No: VGN-CR25T/W sticker on the front just below the keyboard, BUT with this Model No: PCG-5J8P sticker on the back.

I could notd find any PCG-5J8P drivers but managed to find VGN-CR25T (note that it's not VGN-CR25T/W as on the sticker) drivers.

Suggestions, please. It's a note book my friend bought from Taiwan.

Cheers
bk T (215)
774368 2009-05-16 11:05:00 Updating:

P/s: could only installed the chipset, graphic and modem drivers. wireless, camera drivers could not be installed. still downloading the Bluetooth driver - it's extremely slow.

Probably it's the wrong model. But, where to find the correct model, there isn't any other sticker or label available.
bk T (215)
774369 2009-05-16 11:53:00 It may possibly to be plug and play..go into device manager and scan for new devices, see if it automatically installs some drivers Blam (54)
774370 2009-05-16 12:46:00 Dont know if these are the same ones you have - hit proceed down bottom of Page, Agree to terms La De da type thing :)
- its for the VGN-CR25T (www.sony-asia.com)

Edited: downloads are Quick - Just brought the Chipset through in less than 30 seconds

According to that site search, there is no such /W model.
wainuitech (129)
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