Forum Home
PC World Chat
Thread ID: 84337	2007-11-01 23:17:00	Poor service?	Morgenmuffel (187)	PC World Chat

Post ID	Timestamp	Content	User
607486	2007-11-01 23:17:00	Well my mum recently purchased a computer (her first ever) laptop (from a large retailer) and it came with Vista, from what i can tell it came with a printer a canon photosmart (photosmart c3180) she went to use it today and plugged the printer in to the computer, and it didn't work so she rang the shop and was told she should go to HP and download the printer update for Vista I think that is pretty poor service, if you are selling a printer with a computer you should at least provide the printer driver that will work with the operating system thats on the computer, my mothers is not computer literate at all, and the driver to download is either 160mb (fully featured version) or 35mb (cut down version) which will take forever on dialup. My mothers up in morrinsville so i have offered to download and post the driver up, but i would have expected more from the retailer Am i being pedantic or does that just seem stupid.	Morgenmuffel (187)
607487	2007-11-01 23:29:00	Well from a real computer shop yep, I'd make sure there was a driver. But from them - what do you expect - they sell boxes. Here, have a computer in a box. Have a printer in another box. They'd neither know nor care about drivers.	pctek (84)
607488	2007-11-01 23:44:00	Yeah, that's what you expect from a large retailer. As pctek said, a smaller shop would actually make sure the printer worked with the PC, and/or supply the correct and up-to-date drivers. I'm hoping it had a bit more than 512MB of RAM in it too?	wratterus (105)
607489	2007-11-01 23:47:00	The amount computers these guys sell, you would need a team of 20 just to load drivers in everytime somebody purchased a computer. Here was me thinking an OS should come with drivers already built in. Well the real computer shop I brought mine from did, and that was HN	plod (107)
607490	2007-11-02 00:07:00	The amount computers these guys sell, you would need a team of 20 just to load drivers in everytime somebody purchased a computer. Here was me thinking an OS should come with drivers already built in. Well the real computer shop I brought mine from did, and that was HN HNs was where this was purchased from, and i think the printer was included in the package (but don't quote me), so it seems ludicrous to me that they didn't make sure that the printer would work with the computer without at least supplying a driver disk that had the correct drivers for the OS that the computer was running, Surely if they sell such a high quantity of computers this would be seen as sensible as it would cut down on calls to tech support, besides if they sell a tonne of computers they can afford a support staff to install the relevant drivers for the computer bundles they sell especially at the prices they charge	Morgenmuffel (187)
607491	2007-11-02 00:28:00	I have struck this as well . People bought a Vista desktop and printer (not sure if it was a package or not) from Noel Leeming and got me to set everything up . I soon discovered that the printer's drivers didn't include Vista versions and had to download a 300mb+ file to get it working . As for a "real computer shop", you may ensure that your customers have the correct drivers installed pctek, but unless a shop is setting a system up in someone's home for them I doubt very much that most of them would do the same . They would just hand the boxes over and say "There ya go", just like the big retailers .	FoxyMX (5)
607492	2007-11-02 01:27:00	As for a "real computer shop", you may ensure that your customers have the correct drivers installed pctek, but unless a shop is setting a system up in someone's home for them I doubt very much that most of them would do the same. They would just hand the boxes over and say "There ya go", just like the big retailers. You think? If they order the printer from the same shop then I'd say so. Maybe not if they bought the printer elsewhere. I sold a PC yesterday and the lady had an old scanner, I checked it had a driver for XP and downloaded it onto the PC so she could set it up when she got it home. I didn't set it up at her home for her.........	pctek (84)
607493	2007-11-02 01:55:00	Yes I do think. And you checked for and loaded an XP driver because you give above average service.	FoxyMX (5)
607494	2007-11-02 01:59:00	HNs was where this was purchased from, and i think the printer was included in the package (but don't quote me), so it seems ludicrous to me that they didn't make sure that the printer would work with the computer without at least supplying a driver disk that had the correct drivers for the OS that the computer was running, Surely if they sell such a high quantity of computers this would be seen as sensible as it would cut down on calls to tech support, besides if they sell a tonne of computers they can afford a support staff to install the relevant drivers for the computer bundles they sell especially at the prices they charge I wouldn't expect much from HN from my experience, their sales knowledge of the products they sell isn't good. They are another Australian owned retailer(we have been taken over by them in NZ)and appear to be more interested in selling, rather than providing a service.	robbyp (2751)
607495	2007-11-02 07:23:00	she went to use it today and plugged the printer in to the computer, and it didn't work so she rang the shop and was told she should go to HP and download the printer update for Vista seen this several times	drcspy (146)
1 2