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| Thread ID: 99941 | 2009-05-20 09:18:00 | OK, what am I missing? | Myth (110) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 775465 | 2009-05-20 09:18:00 | Story: Family member rings me from Tauranga. Says his machine is shutting down/freezing every so often. Not regularly though; very random. I say that it sounds like a hardware problem, bring the computer over when you come for my daughters 5th (last month). He forgets Anyway, once he gets back to Tauranga, he takes it into some "tech". Guy tells him the motherboard is borked, it will cost over $1000. He says since it an old machine, he will have to replace mobo/cpu/ram. (CPU is AMD 1700+). Family member not happy about spending this amount, so pulls it from guy as is, rings me asking if he can post it. I say yeah, might cost $20-$30 postage, but go for it. Anyway, yesterday machine arrives (with a bonus Spotmau disc in the drive still :lol). I start it up, boots to OS then freezes when in normal mode. Reboot in safe mode, all looks good, everything appears to work. Install and run Malwarebytes, 2 files found. Delete, and kill all system restore backup points. Run reg cleaner (by the way, I am working on a ghosted version of original harddrive) which removes about 800 entries. Reboot into normal mode, all fine Left it on overnight running a virus scan with new AV (old AV obviously not working). Seemed to be all good in the morning. Install and run Burnin Test, passes (ok failed the first time because I didn't put a formatted floppy in - all errors were about no space on A:; did it the second time and it passed) Is there any test I can run to make sure its not the motherboard before I post it back? This is just a part time kind of second job for me, so I don't know all the tests etc I can try And where did this guy get his borked motherboard diagnosis from??? |
Myth (110) | ||
| 775466 | 2009-05-20 09:28:00 | Well if its still goes after 12-24 hrs, there's nothing with it Did you check that the sound / lan etc work as well? The tech probably knows jack. |
Speedy Gonzales (78) | ||
| 775467 | 2009-05-20 09:41:00 | Since the problem is intermittent, then it is quite possible that the problem occurred while the technician was looking at it, but hasn't occurred while in your possession. Diagnosing intermittent motherboard problems can be a nightmare, as (depending on the problem) it is incredibly difficult to replicate errors that the user is experiencing. | somebody (208) | ||
| 775468 | 2009-05-20 09:49:00 | Tell me about it, I eventually gave up on one I couldn't find after a week of trying | gary67 (56) | ||
| 775469 | 2009-05-20 09:49:00 | I'd also be looking in the Event logs - intermittent faults are damn annoying, and sometimes wont falter when you are working on them - But the event logs should show some records of when it failed, and generally will give you some Idea. Edited: machine is shutting down/freezing every so often That can be caused by many things - Possible HDD problems, PSU problems, memory problems - Corruption in the system / programs. Just to name a few. |
wainuitech (129) | ||
| 775470 | 2009-05-20 10:01:00 | More info needed for me. Who did he take it to in Tauranga? I have had several from Tauranga Computers over time. Was that it? Used to be close to the Mount. What motherboard? What O/S and service pack? I don't yet know enough to attempt to fix the problem. |
Sweep (90) | ||
| 775471 | 2009-05-20 11:04:00 | Event log does show some system errors along these lines: Error Code 1000008e, parameter1 c0000005, parameter2 8058c6c2, parameter3 b2ab2bbc, parameter4 00000000 The resulting link gives me info that a Blue screen occurred and says that an event may have also been logged at the same time with an Event ID of 1001. Nothing was logged on any of the other logs at that time. None of the system errors have occurred since I have had it In the Application event logs, there are a heap with rundll32.exe hanging. A couple with easyshare.exe, and one or 2 others dating back to the beginning of the year (at least) I have no idea who the tech was in Tauranga, family member is away for a few days. OS is XP SP3, mobo is a MSI KT6 Delta 512MB RAM, Radeon 9600SE graphics |
Myth (110) | ||
| 775472 | 2009-05-20 15:05:00 | The only time I saw a stop 8E was with a different video card. I think it was an nVidia 8600 or 8800. It definitely was not a Radeon Card. ATI. I take it that you have not yet replaced the video drivers? |
Sweep (90) | ||
| 775473 | 2009-05-20 19:12:00 | ... I take it that you have not yet replaced the video drivers?Haven't seen the need to. Family member plays nothing more strenuous to the system than Freecell. Graphics card was really only installed because motherboard has no onboard graphics If it was the drivers, the card would have failed the Burnin Test, no? |
Myth (110) | ||
| 775474 | 2009-05-20 21:27:00 | Story: Says his machine is shutting down/freezing every so often . Guy tells him the motherboard is borked, it will cost over $1000 . Anyway, yesterday machine arrives (with a bonus Spotmau disc in the drive still :lol) . And where did this guy get his borked motherboard diagnosis from??? You answered your own question . His diagnosis consisted off using this program . . . . . . . :lol: I wouldn't conclude intermittent hanging is hardware, I'd start with just what you did - malware scans . What did you scan with? The lot or one or two? |
pctek (84) | ||
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