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| Thread ID: 85443 | 2007-12-10 09:21:00 | TelstraClear are an amazing company. | george12 (7) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 619978 | 2007-12-10 09:21:00 | I got a letter from TelstraClear today. It said that due to an increase in cable customers, users (such as me) of their 10Mbit plan might experience lower than advertised download speeds, especially at peak times. They were, however, making upgrades to their network which would accommodate this increased demand, which would be completed early next year. Now that's great, they're honest. But there are two things that make this amazing. One is that I still get around 8Mb off-peak and 5Mb peak download speeds - that's the slowdown (previously it was 9Mb off-peak and peak). Compare this to advertising "uncapped" broadband, implying 7Mbit/s, delivering more like 2Mbit/s and claiming all is well. But the most amazing thing of all is that to make up for this, they're giving us a $20/month discount on our internet. We didn't ask for it, I didn't even notice a slowdown, and they're giving us a credit. How's that for service? |
george12 (7) | ||
| 619979 | 2007-12-10 09:43:00 | So are you saying that we should be grateful when a company doesn't rip us off? ClearNet dial up is suffering from connection problems compared to what it used to be like, no refunds for that. |
zqwerty (97) | ||
| 619980 | 2007-12-10 09:49:00 | I left telecom because they lied to us about the bandwidth reductions they tried to sell as "upgrades". I don't mind a reduction in service, a slow down or any other problem if I am explained to clearly and honestly. I HATE being taken for a fool when I am far from one. TelstraClear may or may not be a good company, but they have to be given some brownies for honesty. | limepile (96) | ||
| 619981 | 2007-12-10 10:03:00 | So are you saying that we should be grateful when a company doesn't rip us off? ClearNet dial up is suffering from connection problems compared to what it used to be like, no refunds for that. No. I'm saying I'm grateful because TelstraClear is giving me a $20/month credit that I wasn't expecting, didn't ask for, and that goes well above the level of service I expect from an ISP. I wouldn't have even thought about it if they hadn't have offered it. $20 per month is a more than fair compensation for a slowdown that I can only detect using an online speed test. |
george12 (7) | ||
| 619982 | 2007-12-10 10:09:00 | Pity Telstra in Australia, can't emulate their NZ subsidiary, here they are in the dominant position like Telecom in NZ, They have the most expensive broadband, with speeds that are pathetic. | KenESmith (6287) | ||
| 619983 | 2007-12-10 19:00:00 | I guess you've never seen Xnet then? | --Wolf-- (128) | ||
| 619984 | 2007-12-10 21:10:00 | I got a letter from TelstraClear today. It said that due to an increase in cable customers, users (such as me) of their 10Mbit plan might experience lower than advertised download speeds, especially at peak times. They were, however, making upgrades to their network which would accommodate this increased demand, which would be completed early next year. Now that's great, they're honest. But there are two things that make this amazing. One is that I still get around 8Mb off-peak and 5Mb peak download speeds - that's the slowdown (previously it was 9Mb off-peak and peak). Compare this to advertising "uncapped" broadband, implying 7Mbit/s, delivering more like 2Mbit/s and claiming all is well. But the most amazing thing of all is that to make up for this, they're giving us a $20/month discount on our internet. We didn't ask for it, I didn't even notice a slowdown, and they're giving us a credit. How's that for service? I only got a $10 discount:( |
plod (107) | ||
| 619985 | 2007-12-11 05:00:00 | I guess you've never seen Xnet then? Who's that post directed at? I've had amazing service from Xnet too! :p |
george12 (7) | ||
| 619986 | 2007-12-11 19:03:00 | Then why aren't you with them? :lol: | --Wolf-- (128) | ||
| 619987 | 2007-12-11 21:23:00 | I think Xtra/Telecom has really set the standard for customer service - all other ISP's have realised that lying to your customers and providing horrible support gets you nowhere - my Grandfather even left them because of it. Good customer support does do so much for a company, I suggest Xnet to everyone who mentions broadband now - if one in every 5 customers recommends a company to 5 people, its pretty good advertising. |
Enigmur (10547) | ||
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