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Thread ID: 100332 2009-06-04 03:07:00 registry error preventing loading any programmes jubes (14974) Press F1
Post ID Timestamp Content User
779580 2009-06-04 03:07:00 Hi
Running XP which suddenly lost all icons on desktop and the start links to programmes in office did not work.
Decided to uninstall Office and reinstall. Error message coming up - "Setup error 168. Setup encountered problem updating your system registry"
closed that then this message appeared -
"The configuration of the ODBC Microsoft Access Driver (*mbd) driver failed"

Have tried to load several registry cleanup programmes from pcw disks which have the same error message coming up.
Appreciate any advice and thanks, jubes
jubes (14974)
779581 2009-06-04 03:48:00 Right click your taskbar and select Show Desktop.
Icons reappeared?

As for Office, did you uninstall first? Try that. Then reinstall.
Reg fix programs don't work.

If things are still weird trying doing a repair install on Windows.
And a malware scan if you haven't been doing those regularly.
pctek (84)
779582 2009-06-04 04:04:00 Go to C:\Program Files\Microsoft Office\Office12 and double click winword.exe. See if that opens.

If it doesn't click the office button>resources>run office diagnostics

If that doesn't work,
Download REVO uninstaller and use it to uninstall MS Office
www.revouninstaller.com

Just in case its malware-download HJT and post a log here for analysis
www.trendsecure.com

Blam
Blam (54)
779583 2009-06-07 00:39:00 have tried all above ..re REVO message from errorfix.com "IE cannot download setup.exe" basically what i get all the time. Cant load any programmes or download from net either. Each time I go on internet with that computer it is as like a new connection opening to runonce.msn.com/runonce3.aspx.
The recycle bin is unobtainable
the Start menu has no programmes in above "All Programmes"
when you go to all Programmes and try to put icon on desktop the "Send to" is Empty yet the programme is there.
Are we looking at a fresh install windows XP here?
jubes (14974)
779584 2009-06-07 01:44:00 Ok....you have ALOT of malware...download MBAM (dw.com.com 391%2f10804572%2f3%2fmbam-setup.exe%3flop%3dlink%26ptype%3d1901%26ontid%3d80 22%26siteId%3d4%26edId%3d3%26spi%3d35247244fde4494 ee51b25d81d800106%26pid%3d11030391%26psid%3d108045 72) then HJT (www.trendsecure.com), both are direct links

If the links still don't work grab it from another PC then burn to CD and transfer to this computer. Try safe mode too.(tap F8 on boot)

Disable System restore, right click my computer>properties>system restore tab>tick "Disable system restore on all drives"
Run a full scan with MBAM then post a HJT log here for analysis.

Blam
Blam (54)
779585 2009-06-07 05:49:00 Hi
couldnt download - so used another pc - burnt to cd - safe mode on other computer - disabled system restore - still couldnt run mbam came up with error message.

HKEY_CURRENT_USER\SOFTWARD\MALWAREBYTES-ANTIMALWARE
RegCreateKeyEx Failed: Code 5.

jubes
jubes (14974)
779586 2009-06-07 06:22:00 Run sfc /scannow in command prompt Blam (54)
779587 2009-06-07 09:25:00 typed in sfc /scannow
"Windows File Protection could not initiate a scan of protected system fuiles. The specific error code is 0x000006ba {the RPC server is unavailable.}" computer is now hard to get into safe mode!!!
think I will be taking this in to computer company tomorrow for a fix - should I go for full reinstallation???
jubes (14974)
779588 2009-06-07 09:31:00 If you've got another computer you could download, build and burn UBCD4Win (http://www.ubcd4win.com/) on the spare system. Then try booting from it and running the various antimalware tools on there.

Or if your not comfortable with doing all that and spending heaps of time on it, just take it to a computer tech.

As for reinstalling if you wish.... Sometimes easier, is there anything on the system you need to keep?

BTW welcome to PressF1.
stormdragon (6013)
779589 2009-06-07 09:31:00 You can try a repair install first..

Or you can grab UBCD4Win and use the registry restore tool-that may work. Or get into system restore somehow
Blam (54)
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