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| Thread ID: 100308 | 2009-06-03 06:19:00 | Waiting for Printer -- MS Office Word '07 | Chilling_Silence (9) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 779330 | 2009-06-03 06:19:00 | Recently my father has had to replace his laptop, his old one was unreliable (A few reasons ..) The new one has Office '07, the old one had Office '03. The new one is having issues printing to the (Standalone - Network) photocopier, and apparently the Reception PC is "slow" to print. The reception PC supposedly spools correctly but then takes upto 10 minutes to actually print. The Laptop sometimes freezes when loading Word, or when loading the Print dialog, and eventually gives an error saying that it couldn't contact the printer and do we want to continue waiting or cancel. During that time, the printer can be pinged, response time of approx 7-8ms Diagram attached: Attached file: Diagram.JPG (www.imagef1.net.nz) (9 KB) AFAIK both are using the latest drivers. Its a Ricoh Afficio 2200c I believe, more details to come. Any ideas what would be causing Word to have that error message though? Cheers Chill. |
Chilling_Silence (9) | ||
| 779331 | 2009-06-03 06:26:00 | I get this issue on out network as well, although it only occurs on Vista PCs and all applications on those PCs. | pcuser42 (130) | ||
| 779332 | 2009-06-03 07:32:00 | Try turning off Vista firewall off completely. Then this: john.bryntze.net ction Blam |
Blam (54) | ||
| 779333 | 2009-06-03 08:07:00 | The new laptop is running XP, the old ones running Vista | Chilling_Silence (9) | ||
| 779334 | 2009-06-03 08:27:00 | At my previous work certain PCs would reboot when printing a Word document having an embedded Visio image, which leads to the question does the delay occur if it's just a simple text type Word document? A bit left field but .... | Ofthesea (14129) | ||
| 779335 | 2009-06-03 08:33:00 | I'll try and find out :) | Chilling_Silence (9) | ||
| 779336 | 2009-06-03 08:34:00 | The new laptop is running XP, the old ones running Vista Try adding the printer as if its local. Control Panel>Printers>Add local printer>New Port>Local Port>type path for network printer \\server\printer name Blam |
Blam (54) | ||
| 779337 | 2009-06-03 11:58:00 | Are you using tcp/ip printing to the stand-alone printer?. Is the slow word printing the same between shared and stand-alone printing? What about printing from other apps. Perhaps its word, not a DNS issue as part of a workgroup. Do you have any add-ins in word? | SolMiester (139) | ||
| 779338 | 2009-06-03 14:09:00 | Nah, no add-ins. Will try sharing it from the Reception PC and then seeing what results we have :) |
Chilling_Silence (9) | ||
| 779339 | 2009-06-04 10:26:00 | Like Blam says, check that the printer is installed properly. Installing it as a local printer is a bit counter-intuitive but is necessary. On a network I administer (both Vista and XP machines) I gave the printer a fixed IP addr and pointed the local printer install to that IP addr. All seems to work OK. Firewalls not set to share have tripped me up, too! |
linw (53) | ||
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