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Thread ID: 86170	2008-01-07 03:00:00	Consumer survey! Your opinion please!	Robinz (9362)	PC World Chat

Post ID	Timestamp	Content	User
628036	2008-01-07 08:28:00	You will definitely be covered by the CGA if it is a product defect, as 3 or 4 years is not long enough for such a product. The warranty provided is really irrelevant, and is really only for businesses, as the CGA doesn't apply to businesses. However it depends on what the fault is with the knobs, and whether they have broken through poor build quality, or whether they have been misused. Without more information it is difficult to assess. I have successfully got a 4 year old microwave over repaired under the CGA where the magnetron failed, but I did have to write the retailer a letter to state my consumer rights. The consumer website does have some free template letters you can use. You could either get it repaired through the retailer you purchased it from, and then claim back the repair costs with your letter (which is what I did) . Or you could ask them to repair it for free, under your rights under the CGA. If they refuse, although I think they will only refuse if they claim the fault is your fault (eg misuse), you can then take it to the disputes tribunal. Well it's definitely not misuse ie: water poured down it or anything. The staff at the retailer in question tried to tell me that I'd have to deal direct with the supplier if they had no joy getting them to sort it out. I tried to tell them that that they might not want to say that but they insisted. The fines for misleading someone as to there rights is potentially very high under the fair trading act. But I will probably try and deal with the supplier first just because I think they and not the retailer should cover the cost. If I have to I guess I'll just have to pay for it and take them to court if they're not reasonable.	Robinz (9362)
628037	2008-01-07 08:55:00	Well it's definitely not misuse ie: water poured down it or anything. The staff at the retailer in question tried to tell me that I'd have to deal direct with the supplier if they had no joy getting them to sort it out. I tried to tell them that that they might not want to say that but they insisted. The fines for misleading someone as to there rights is potentially very high under the fair trading act. But I will probably try and deal with the supplier first just because I think they and not the retailer should cover the cost. If I have to I guess I'll just have to pay for it and take them to court if they're not reasonable. The retailer is incorrect, and are just trying to avoid responsibility and pass the buck. You only have to deal with the retailer, and it is up to the retailer to sort it out for you. eg. Your contract is with the retailer, and not their supplier. Don't worry about the retailer being our of pocket, as they will then retrieve the costs for the repair from their supplier. The most important thing is to remain calm and civil with the retailer, as people tend to get defensive when they get into conflict. Only if the retailer refuses to sort the issue out for you, should you go to the supplier. If you go to this website http://www.consumer.org.nz/ , and click on the 'legal rights' link, there is a lot of very useful information.	robbyp (2751)
628038	2008-01-07 11:44:00	nother way of looking at it is if you had known that the switches would start breaking down at four years would you have bought the hob? very pertinent question and my answer would be NO !	drcspy (146)
628039	2008-01-07 21:29:00	very pertinent question and my answer would be NO ! Also if the problem is substantial, the Consumer has the right to ask for either a repair, a refund or replacement, and the consumer has the right to make the decision. I don't know if this issue is substantial or not.	robbyp (2751)
628040	2008-01-08 09:20:00	Also if the problem is substantial, the Consumer has the right to ask for either a repair, a refund or replacement, and the consumer has the right to make the decision. I don't know if this issue is substantial or not. It is a repair, not replacement/money back problem. Personally I'd be annoyed but live with this defect after 5 years but not 4 years. I've replaced normal rotary switches and theromstats on electric ovens myself but a benchtop hob may be better sealed and thus more tricky.	Winston001 (3612)
628041	2008-01-09 10:28:00	Well this was my very first post on this forum and I would just like to say thank you very much to all who participated, you've been very helpful. Its a great forum!!	Robinz (9362)
628042	2008-01-09 20:12:00	It is a repair, not replacement/money back problem. Personally I'd be annoyed but live with this defect after 5 years but not 4 years. I've replaced normal rotary switches and thermostats on electric ovens myself but a bench top hob may be better sealed and thus more tricky. I would have preferred, thus tricky.	Cicero (40)
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