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| Thread ID: 144337 | 2017-09-19 03:20:00 | Home PC help Mission Bay? | stuffed (1469) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1439296 | 2017-09-19 03:20:00 | Anyone can suggest who can help an elderly relation who lives in Mission Bay? Need GMail set up on his home PC (have all the account details). Have tried to contact some computer people around the area but no replies! It's got to be hands on rather than by remote. Just that I live away away down south. Many thanks |
stuffed (1469) | ||
| 1439297 | 2017-09-19 03:31:00 | Could have done it with teamviewer, but since you said remote guess not. | Speedy Gonzales (78) | ||
| 1439298 | 2017-09-19 04:12:00 | Yea why does it need to be hands on? Something like that is easily done by remote support, using Teamviewer or whatever. |
CYaBro (73) | ||
| 1439299 | 2017-09-19 05:30:00 | For a person who was born in 1927 technology is a challenge and to start and ask him to register and download TeamViewer or whatever is a mountain to climb they don't need, hence why looking for someone. | stuffed (1469) | ||
| 1439300 | 2017-09-19 05:44:00 | For a person who was born in 1927 technology is a challenge and to start and ask him to register and download TeamViewer or whatever is a mountain to climb they don't need, hence why looking for someone. it can be a VERY painfull experience,on both sides of the phone, trying to get non PC savvy users to download & run TeamVeiwer quicksupport that alone can be a 20 minute nightmare, only to then find they allready have TV installed & a blue TV shortcut was on the desktop all along, despite asking them several times if a blue TV icon was on the desktop :badpc: :badpc: |
1101 (13337) | ||
| 1439301 | 2017-09-19 06:07:00 | If it was Waitakere I would, but Mission bay? Not so keen on the driving far in Akld these days.... Someone over that way? |
pctek (84) | ||
| 1439302 | 2017-09-19 06:51:00 | You dont need Teamviewer if she has Windows 10. NO downloads required. All you do (over the phone) Tell her to click on the search, (icon next to the start button-- or press the windows + S key), type in QUICK - Select Quick Support. She Clicks on "Get Assistance" - A box opens. YOU do the same but click on "Give Support", YOU need to sign in with a MS account, (she doesn't) that then generates a 6 digit number - you tell the person the number over the phone, they type it in, click "Summit". Wait a few moments, A message will show on her end saying you are trying to connect - She Clicks ALLOW - few seconds later Desktop of person appears- Tell them to sit back Touch nothing. Heres how in two videos, the first part and most of the second. (this PC is always logged in so no prompt to show) It fails on the Summit becasue It cant connect to its self. Normally it would connect, say XXX is trying to connect - allow. Give Assistance (www.screencast.com) & Get Assistance (www.screencast.com) |
wainuitech (129) | ||
| 1439303 | 2017-09-19 07:03:00 | Adding to above - the 10 minute timer you see a countdown to how long the person has to enter the code and accept, after that it times out and a new code given. Once it disconnects the code is dead, so further connections require a new generated code. Typo above should be Give Assistance, not Give support. AND 2nd - Quick Assist, not quick Support -- Rushing b4 timer ran out here-- My Bad :p |
wainuitech (129) | ||
| 1439304 | 2017-09-19 07:04:00 | You dont need Teamviewer if she has Windows 10. NO downloads required. All you do (over the phone) Tell her to click on the search, (icon next to the start button-- or press the windows + S key), type in QUICK - Select Quick Support. She Clicks on "Get Assistance" - A box opens. YOU do the same but click on "Give Support", YOU need to sign in with a MS account, (she doesn't) that then generates a 6 digit number - you tell the person the number over the phone, they type it in, click "Summit". Wait a few moments, A message will show on her end saying you are trying to connect - She Clicks ALLOW - few seconds later Desktop of person appears- Tell them to sit back Touch nothing. Heres how in two videos, the first part and most of the second. (this PC is always logged in so no prompt to show) It fails on the Summit becasue It cant connect to its self. Normally it would connect, say XXX is trying to connect - allow. Give Assistance (www.screencast.com) & Get Assistance (www.screencast.com) Might be the Quick Assist app now, so all done in there. |
CYaBro (73) | ||
| 1439305 | 2017-09-19 07:53:00 | Its a LOT easier than trying to talk someone through downloading TV. The only Time I use TV these days is if a person doesn't have W10, or a permanent remote connection is required that can be accessed when someones not there ( Maintainence outside of hours work) | wainuitech (129) | ||
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