| Forum Home | ||||
| PC World Chat | ||||
| Thread ID: 86663 | 2008-01-24 08:37:00 | Rinnai Slimline Gas heater fault? | robbyp (2751) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 633534 | 2008-01-24 08:37:00 | My grandma lives in a retirement village made up of about 60 houses, which were built in the late 90's. Along with all other residents of the village, they have been informed by the gas company that checks the fires, that their Rinnai Slimline gas heaters in each of the houses has a manuafacturing fault with the heat exchanger system, and they either need to pay for a new heater ($1300), pay for a new exchange system ($420), otherwise they will have to have their fireplace disconnected ($60). I was wondering if anyone else here has one of these fires and is aware of a known fault/defect with them, or if their are any plumbers/gas fitters that can confirm it. It is a lot of money for these people who are on very restricted incomes. | robbyp (2751) | ||
| 633535 | 2008-01-24 09:00:00 | Manufacturers fault? Surely that = warranty claim? | pine-o-cleen (2955) | ||
| 633536 | 2008-01-24 09:40:00 | Manufacturers fault? Surely that = warranty claim? I am still trying to confirm whether that would be the case. I believe they are under 10 years old, and the manufacturers warrenty may only be for a few years. It is a body corporate who is trying to handle it, and apparently the manufacturers have been contacted, but they haven't had any luck so far in getting a result. What I want to find out is if it was a widespread known fault with that particular heater, or just restricted to a particular batch, and whether the manufacturer has come to the party to fix it for other people. |
robbyp (2751) | ||
| 633537 | 2008-01-24 09:59:00 | I'm sure they are obliged to replace things that have manufacturers faults? If not, then I guess it's lawyer time? :D |
qazwsxokmijn (102) | ||
| 633538 | 2008-01-24 20:02:00 | Drop FairGo an email, they will advise. With so many people with the same problem their lawyers will tell you how to proceed. | Bantu (52) | ||
| 633539 | 2008-01-24 20:46:00 | Back to the original question the Ministry of Economic Development has a Gas and Electrical Safety section that should know if a particular product has a safety issue. | PaulD (232) | ||
| 633540 | 2008-01-24 23:25:00 | Thanks everyone for the help. I wll do some investigations to see if I can help these people out. | robbyp (2751) | ||
| 1 | |||||