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| Thread ID: 86645 | 2008-01-23 20:38:00 | Question of honesty | SolMiester (139) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 633372 | 2008-01-24 01:42:00 | Only one answer, and you know it. It's the old adage: "Honesty is the best policy." Having said that, I feel certain that the firm would not make the assistant pay - most firms would let it go as an honest mistake and most will have insurance that cover that type of thing. Up to your conscience, really. |
Roscoe (6288) | ||
| 633373 | 2008-01-24 01:53:00 | SolMiester, I am in two minds about it. Obviously the honest thing to do is to go back to the shop and pay. However it was a shop error, and when these retailing chains pay bottom dollar for unskilled staff, their staff are not going to really care about the job they are doing, and are going to have little in the way of job satisfaction. Unskilled staff are also going to make errors, so it is a cost for the retailing chain for not paying more, for better and more skilled staff. I am surprised at how dopey some shop assistants are, and they often form groups in the store where they chat to one another without helping the customer. I worked in retail once over school holidays many years ago, and there wasn't much job satisfaction. What I would do if I was in that situation, is ring up the shop and tell them that you have noticed an error, and see what they say. If they tell you to come back to the store, they should discount the amount you have to pay, to take into account the inconvenience, travel, and your honesty. |
robbyp (2751) | ||
| 633374 | 2008-01-24 01:58:00 | I suspect that the answer lies in - can you live with yourself knowing that a mistake was made and you will have knowingly taken advantage of that mistake. It appears that from the poll results so far a good number of people think that they could. A pity really, it seems that my expectations of honesty have slipped in recent years. Oh well. It is not appropriate to take advantage of a mistake by the sales person on the basis that you think the company is crap. You willingly entered into a contract to purchase - ergo you should cough up. |
dvm (6543) | ||
| 633375 | 2008-01-24 02:08:00 | I suspect that the answer lies in - can you live with yourself knowing that a mistake was made and you will have knowingly taken advantage of that mistake. It appears that from the poll results so far a good number of people think that they could. A pity really, it seems that my expectations of honesty have slipped in recent years. Oh well. It is not appropriate to take advantage of a mistake by the sales person on the basis that you think the company is crap. You willingly entered into a contract to purchase - ergo you should cough up. I think we are living in a changing NZ. People simply aren't as honest as they used to be, even 10 years ago. I submitted an invoice to a client not long ago, and it contained an error, and was 1/4 the value it should have been. It was an obvious mistake. After they paid it, I informed them that I had picked up an error in their invoice, and invoiced them the balance. They said, tough luck and they wouldn't pay any more. However my terms of service did state that clients were not able to financially benefit from genuine errors on invoices and human errors can occur from time to time, so they were forced to pay the correct amount. |
robbyp (2751) | ||
| 633376 | 2008-01-24 02:58:00 | I think we are living in a changing NZ. People simply aren't as honest as they used to be, even 10 years ago. I submitted an invoice to a client not long ago, and it contained an error, and was 1/4 the value it should have been. It was an obvious mistake. After they paid it, I informed them that I had picked up an error in their invoice, and invoiced them the balance. They said, tough luck and they wouldn't pay any more. However my terms of service did state that clients were not able to financially benefit from genuine errors on invoices and human errors can occur from time to time, so they were forced to pay the correct amount. On my invoices I always have E&OE. Errors and Omissions Excepted. Some time back my Ex and I went to Valentines in another city and bought a meal and paid by credit card. Around three weeks later we got a phone call from a person at Valentines saying we had paid around 8.00 instead of around 58.00. Nether of us had checked but we did after the call. After checking the statement Valentines were correct. We sent the extra next day. If they had not phoned we would never have thought about it. |
Sweep (90) | ||
| 633377 | 2008-01-24 03:30:00 | If you have to ask.... | beeswax34 (63) | ||
| 633378 | 2008-01-24 03:32:00 | I would pay them, honesty breeds honesty (hopefully) and Im sure the store would be thankful. If you were my customer and came back for something like that, Id give you a bit of VIP treatment just for being ultra cool and returning for that. | rob_on_guitar (4196) | ||
| 633379 | 2008-01-24 03:38:00 | doesnt look like you lot are going to be any help We have countless hundreds scamming off the damn social, I dont understand it, in 25 years of working, I have needed the dole for 6 wks, I was about to stick up for you then, bugger the prissy whingers. Its EB for gods sake, they're not even an NZ company. But then you had to ruin it by dragging beneficiary bashing into it, like thats even relevant. |
pctek (84) | ||
| 633380 | 2008-01-24 04:25:00 | I remember about 10 or 15 years ago I bought an Iomega Zip drive, and if you bought it before a certain date you got ( I think it was) $75 rebate. Anyway my rebate never turned up so I contacted the NZ agent who said they had a massive turnout to the promotion and were struggling to get the rebates out. Anyway a couple of days latter a $75 cheque turned up in the mail and I thought good. About a couple of weeks later I got another $75 cheque in the mail. Going by the dates on the cheques the first one was the original one and the second one was sent when I complained I hadn't recieved it yet. I asked various friends and a computer shop owner what I should do and they all said keep until they contact you and ask for it back. I'm still waiting for them to contact me. :) |
Trev (427) | ||
| 633381 | 2008-01-24 05:27:00 | However my terms of service did state that clients were not able to financially benefit from genuine errors on invoices Thank you my brother, I will adopt that wording for all my invoices, but will expand it to read errors or omissions. I have had to live with one or two errors where I failed to account travel time or travel costs correctly but did not have an enabling clause in my terms and conditions that would allow me to correct the error. I never approached the clients about the errors because I considered that it would be bad business politics to reopen an invoice if prior provision had not been made for such an event. Now I have a mechanism to correct that. Cheers Billy 8-{) :thumbs: |
Billy T (70) | ||
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