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| Thread ID: 86954 | 2008-02-03 01:23:00 | A word of warning about the creative zen stone plus 2GB | whallenich (12311) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 636669 | 2008-02-03 01:23:00 | Just putting this out there - I wouldn't recommend buying the Creative Zen Stone Plus 2 GB. Additionally this post should serve as word of warning for dealing with Creative Technical Support generally. I bought a Zen Stone Plus 2GB player late last year. It initially worked well (except for the extremely poor battery life). About 2 months out the screen started playing up and the player would not power up unless I connected to my PC via the usb cable. Later the screen stopped working. I RMA'd the player - it took about 2 1/2 weeks for Creative Support to give me an address to send the player to, and even then I only got the address after I reminded Creative that I was waiting for them to tell me the address. 1 and 1/2 months after sending the player away I received a new player - 'fantastically' this player was faulty out of the box. The display on the replacement player appeared to be corrupted as it shows garbled text and images. Surely they would have checked the replacement player for faults before sending it out? Apparently not! I went back to Creative informing them of their blunder. After receiving an initial stream of emails from Creative querying what is wrong with the replacement player specifically and requesting me to fill in a customer satisfaction survey I have heard nothing - 3 weeks have passed. Creative have not told me what they are going to do, or how this problem will be resolved. I've resigned myself to the fact that I wasted money buying a player that is faulty and consequently pretty much valueless. I'm also resigned to the fact that obviously Creative doesn't care enough to fix a fault in their product. I have owned and own a range of Creative products but my experience with in relation to this player mean I will probably never buy a Creative product again. You have been warned! |
whallenich (12311) | ||
| 636670 | 2008-02-03 01:30:00 | Where did you buy it from? You shouldn't have to deal with Creative directly but rather the store that you originally purchased it from. |
CYaBro (73) | ||
| 636671 | 2008-02-03 02:30:00 | Where did you buy it from? You shouldn't have to deal with Creative directly but rather the store that you originally purchased it from. What he said |
Tukapa (62) | ||
| 636672 | 2008-02-03 12:03:00 | Warned? No, you just went about getting it fixed the wrong way. Its the retailers responsibility and anyway, Creative products are fantastic anyway. One bad apple shouldn't be used to judge the whole product line. | beeswax34 (63) | ||
| 636673 | 2008-02-04 06:11:00 | I bought the player off eBay - hence having to deal with Creative support directly. I've this on many ocassions and never had a problem with RMA until dealing with Creative this most recent time. You're right - If I had dealt with a local store I would have taken the item back to them first. |
whallenich (12311) | ||
| 636674 | 2008-02-04 10:03:00 | Dont Blame creative, its always good idea to buy something like this from a local retailer and pay few bucks extra. esp when there is no creative NZ. | gum digger (6100) | ||
| 636675 | 2008-02-04 19:18:00 | Dont Blame creative, its always good idea to buy something like this from a local retailer and pay few bucks extra. esp when there is no creative NZ. There is how ever a local distributor which provides support. Not that they'll be keen to provide it to a parallel imported product, I assume. |
Biggles (121) | ||
| 636676 | 2008-02-04 19:36:00 | Morningstar are the NZ agents for Creative products. http://www.morningstar.co.nz/ :) |
Trev (427) | ||
| 636677 | 2008-02-05 00:18:00 | I buy and sell my products from creative hong kong directly and I have had no problems with creative Hong kong I had a buyer who purchase a zen stone V plus a 4GB model two years ago and he had a problem where the player wouldnt switch on. I sent it to creative and it was repaired within 3 days and was sent back to me from Hong Kong Also i had players such as Creative Zen that had a display problem.Sent it back.It was replaced within 1 day Zen Vision M had a problem where it wouldn't switch on.It was fixed within 4 days. Creative products are really good.Better than Apple's ipods but Zen V Plus's sound quality is not really that good |
Ninjabear (2948) | ||
| 636678 | 2008-02-06 09:22:00 | I have been warned - don't buy stuff off eBay. | Twelvevolts (5457) | ||
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