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Thread ID: 101028	2009-06-29 07:30:00	Hijackthis log file	Brian B (6530)	Press F1

Post ID	Timestamp	Content	User
787010	2009-06-29 07:30:00	Hi This log from a friends Acer aspire laptop (1.6Ghz, 256 RAM), any help much appreciated as its really slow. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:04:39 a.m., on 29/06/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16850) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\WINDOWS\system32\spoolsv.exe C:\Acer\eManager\anbmServ.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\KSOFT\First Name Almanac\checkup.exe C:\Program Files\KSOFT\The Birthday Chronicle\checkup.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\Program Files\CyberLink\Shared Files\RichVideo.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\AVG\AVG8\avgemc.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\WINDOWS\system32\igfxtray.exe C:\PROGRA~1\AVG\AVG8\avgnsx.exe C:\WINDOWS\system32\hkcmd.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\RTHDCPL.EXE C:\acer\epm\epm-dm.exe C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE C:\Program Files\Acer\eRecovery\Monitor.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\AVG\AVG8\avgcsrvx.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.clear.net.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O4 - HKLM\..\Run: [LaunchApp] Alaunch O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe O4 - HKLM\..\Run: [ePowerManagement] C:\Acer\ePM\ePM.exe boot O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE O4 - HKLM\..\Run: [eRecoveryService] C:\Program Files\Acer\eRecovery\Monitor.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - www.popcap.com O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Ken Kirkpatrick Software: First Name Almanac update permissions manager. 9786. - Unknown owner - C:\Program Files\KSOFT\First Name Almanac\checkup.exe O23 - Service: Ken Kirkpatrick Software: The Birthday Chronicle update permissions manager. 16583. - Unknown owner - C:\Program Files\KSOFT\The Birthday Chronicle\checkup.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - C:\Program Files\WinPcap\rpcapd.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe -- End of file - 8082 bytes	Brian B (6530)
787011	2009-06-29 07:47:00	Looks ok to me, but you can tick these then tick fix checked Close browsers O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC Thats probably why, install some more ram, 256mb isnt enough	Speedy Gonzales (78)
787012	2009-06-29 08:01:00	Thanks Speedy Its about 4 years old and was overloaded with files on its small Hard Drive. I knew it needed more RAM but wanted to try Hijack this. It's also having trouble shutting down with two processes hanging (explorer.exe and HiddenFaxWindow) until End Task lets it finally shutdown. Can you or anyone help with that?	Brian B (6530)
787013	2009-06-29 08:12:00	Is this installed ? (www.microsoft.com) This may fix both of those probs	Speedy Gonzales (78)
787014	2009-06-29 08:29:00	Control Panel>Add/Remove>Click Add/Remove Windows Components to start the Windows Components Wizard>In the Components list, if there's a checkmark in the fax services box, uncheck it. Reboot. As for explorer hanging-that could be anything. Could be a program conflicting. See if it happens in safe mode:) Tap F8 on boot and select Safe Mode with Networking Cheers Blam	Blam (54)
787015	2009-06-29 10:18:00	Thanks Speedy - The Acer is with its owner and she uses dialup internet. Will fix the problems found when I get the laptop. Microsoft Hive cleanup service looks to be worth a try. Ta blam - I have tried disabling fax services in xp (didn't work), but will try again. Also try SafeMode when I have said laptop again. Have run MalwareBytes, Spybot S+D, and SuperAntispyware with System Restore disabled.	Brian B (6530)
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