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| Thread ID: 101150 | 2009-07-03 04:43:00 | Ongoing problem: Vista not recognising USB mouse | lisacomputer (15063) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 788427 | 2009-07-03 04:43:00 | Hi, I am not great with computers but have tried to fix this problem with no luck. I have a Sony Vaio Vista laptop with which I use a Genius Traveler 100V USB mouse. A few months ago (I've been trying to fix it all this time...) my USB mouse stopped working with the laptop - when plugged into a USB port the red light underneath sometimes goes on, but buttons can't be clicked and the pointer won't move. The mouse works on two friend's laptops just fine. I've been using the laptop touchpad but it's not very practical. Did a google search and downloaded the correct Genius driver for the mouse from their site, however after installing the driver and restarting the moues still does not work. I'm not sure I want to do a 'system restore' because it stopped working so long ago and I've done a lot on this laptop since then. Does anyone have any advice on how to solve this problem, it is getting incredibly frustrating as computer problems can be, I'm thinking of just buying another cheap USB mouse but not sure if this would work. Thanks in advance | lisacomputer (15063) | ||
| 788428 | 2009-07-03 05:36:00 | Welcome to PressF1. When the mouse is plugged in, have a look in the device manager (Type devmgmt.msc into the search on the start menu and hit enter) See if there are any devices in yellow or with a question mark. What Service Pack is installed? Right click on computer and click properties to see that info. |
wratterus (105) | ||
| 788429 | 2009-07-03 06:05:00 | Mice shouldn't need drivers. Vista is a Plug and Play OS:) Now, open device manager(run>devmgmt.msc) Expand Mice and other pointing devices Right Click the genius mouse device>uninstall. Then, at the top of the window underneath help click the computer icon with a magnifying glass over it. Let it reinstall the drivers, then it should work:) Blam |
Blam (54) | ||
| 788430 | 2009-07-03 06:25:00 | Thanks, I have looked in device manager and there are no yellow warning signs. Also the mouse does not show up under the mice and pointing devices part when plugged in, only the synaptics touchpad. Service Pack 1 has been installed by automatic update | lisacomputer (15063) | ||
| 788431 | 2009-07-03 06:27:00 | Have you tried another USB port? | Blam (54) | ||
| 788432 | 2009-07-03 06:29:00 | Can you try something else plugged into the usb port as it sounds like it's either the port not responding or possibly stuffed. Try a flash drive or two | gary67 (56) | ||
| 788433 | 2009-07-05 06:57:00 | Thanks all. Have tried the 3 other USB ports and it does not work in any, but my Ipod cord, camera cord, USB stick etc work in all four USB ports. | lisacomputer (15063) | ||
| 788434 | 2009-07-05 07:08:00 | I suspect some device IRQs are conflicting... When you plug in the mouse, open event viewer(run>eventvwr) and see if there are any messages in the System Section that may be related to this. And boot into Safe Mode(Tap F8 on boot) and see if the mouse works then. Blam |
Blam (54) | ||
| 788435 | 2009-07-06 00:24:00 | Thanks blam. I have found the system part in event viewer but there are something like 50,000 entries, what should I be looking for? | lisacomputer (15063) | ||
| 788436 | 2009-07-06 02:15:00 | Errors or Critical messages that happen around the time that you plug in your mouse. | Blam (54) | ||
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