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Thread ID: 87245	2008-02-14 04:54:00	Ihug Suck	wainuitech (129)	PC World Chat

Post ID	Timestamp	Content	User
640161	2008-02-14 06:09:00	Ihug screws up nearly everything they do. For some reason my first threads are not displayed in my threads list - so I cannot my long, long complaint post about ihug. But my problem was ihug lying about them traffic shaping. I was down to 5kb/s 24/7 all of a sudden but when confronted about it they denied any form of traffic shaping (this was confirmed when I switched to Go Large when it WAS still good - I immediately got 200kb/s). Anyway, when we decided to cut off from them, it was a damn hassle. It took me 20 minutes to reach a monkey on the helpline. OK, I'd be disconnected next Tuesday, and only had to pay our remaining phone bill. We will not be charged for next month's internet bill, as we are disconnected on the first day of the new month. But we did get charged $49.95 for the month, even though were disconnected on the first day of the month. We complained, they took off the internet bill. OK. Then they demanded their modem back. THEIR modem? In the past, the 'free' modem they 'gave' us was faulty, so we asked for a replacement. We were given it, and now they want it back, or there will be a $99.95 bill for the modem. Fine. Xtra's giving us a new modem anyway. We sent them the modem. On the box was my ihug username, clearly and boldly written so they know it's from me, so they don't charge me the $99.95. But 2 days later, the bank account was hit by an excess of $99.95, by no other than ihug. Furious, I demanded a refund. It took me 45 minutes to talk to a monkey. As I was making my complaint and demanding my refund, I got cut off. Even more furious, I called back, and had to wait 20 minutes to talk to another monkey, so I had to tell him what's happening all over again. They told me that it was my responsibility to confirm that they've got my modem. They said the idiots who are in charge of receiving the modem and the idiots charging our bank accounts are different. WTF??? was the first thing that came into my mind. They're under the same company, yet it's like they do not communicate with each other between departments. I mean seriously, what the hell is that? When I sent my modem back, I fully expect them to be smart enough to not charge me for something I've returned!!! Go to hell ihug!!!!	qazwsxokmijn (102)
640162	2008-02-14 06:15:00	People love to knock telecom, because they are seen as the big bad company, Because they are. ;) but their customer service is superior to many other ISPs that I have dealt with Well, if you are comparing them to a bunch of talking parrots. Recently it took me 50 minutes on the phone with them to fix THEIR problem. Superiority in inferiority, yes. :lol:	qazwsxokmijn (102)
640163	2008-02-14 06:17:00	One thing that comes to mind is with Xtra - if you have a dial up connection and then switch to ADSL - they used to charge you for both unless you asked to cancel the dial up, until lots of people complained / questioned it and now they don't charge for the dial up - but do keep your dial up account active - no charges - in case the ADSL goes down. This was told to me from a Xtra help desk person. AFAIK you have always had dialup access with a broadband account. The problem appeared to be that if the previous dialup only account wasn't cancelled, the billing system was stupid enough to carry on charging for both accounts.	PaulD (232)
640164	2008-02-14 06:42:00	Just my 2 cents worth on this sort of issue. When I first got internet in NZ I went with wave on dialup. They were and possibly still are a Hamilton based Company. I lived in Tauranga at that time. Later I went with Telecom as I moved elsewhere. Some years ago I went with Orcon as they advertised a broadband plan for $59.00 per month and all you can eat. Later Orcon changed the rules and after that I went back to Xtra. This exercise took some time as it was Orcon vs Telecom and vise versa. It was some time before I was hooked up with Xtra again. Currently I am with Xtra on broadband. I have no problems getting Email etc. Yes I had to sign up for the bubble issue but it works for me. I have always bought my own modems BTW. The only times I have had to get hold of the help at Telecom/Xtra is for people whom have forgotten a password. As Wanuitech says it would appear that the service from some ISPs and/or communication carriers is less than a person should expect.	Sweep (90)
640165	2008-02-23 00:12:00	About 5 weeks ago, my elderly neighbour signed up with ihug Vodafone for their new bundled broadband/home phone line and tolls. After three days they gave him a dial up connection and was told it might be a few days before they could hook up the BB. They posted him a modem which he had to pay $49.95 for. So far he was happy. After a few more days they told him he had to wait till someone moves out of the area, or changes their plan because there wasn't a "port" in the Telecom exchange. He was never told in the beginning that this would be a problem. He phoned them up two days ago and asked if any progress had been made with his BB connection and they said they had no idea when it would be. He said to them "I am 84 years old, I could die before I even get it then?" The reply was, Well you are getting free dial up aren't you? Duh?	lakewoodlady (103)
640166	2008-02-23 02:48:00	Hmmm. I had to ring Ihug for a customer, related to our ongoing fault with the exchange equipment. They already had her do all the tests and swapping modems etc. I told them this, told them the fault was with Telecom and she noted it all down and promised action within 24 hours and yes it was done witghin that time too. Maybe it depends who and how you talk to them.	pctek (84)
640167	2008-02-23 03:29:00	I joined ihug the year before vodafone took over.It was great service with good caps but after they were taken by vodafone.I immediately left Ihug	Ninjabear (2948)
640168	2008-02-23 03:31:00	lol this sounds like Relic and THQ. Some idiot from Relic decides to send me an email saying my cdkey for COH was transferred to some idiot. I send an email to THQ (Oz), for another key, they reply saying we dont deal with keys. Get in touch with Relic. So, I send Relic an email (the same day, I received this email, saying I had transferred my key). They dont answer. So, the other day I send another email to THQ (Oz). They reply with the same answer (as above). And tell me to go to the Relic forum (which I did). I post a ? in the forum asking for another key. They dont reply / respond. So, I send another email to THQ (US this time). Because, this forum (in their FAQ), says send an email to THQ (US), for banned accounts and keys (altho I dont think my key is banned yet anyway). I have yet to receive a reply from THQ US. They like taking your money (even tho I didnt pay for COH, I won it on here), but their customer service sucks totally	Speedy Gonzales (78)
640169	2008-02-23 07:13:00	Every ones missing the punch line - Ihug Blamed Telecom - Telecom Blamed IHUG and wouldn't even look at the problem - FINALLY IHUG had a problem - they admitted it - and now are charging the customer for a Problem they had . NOT the customers fault . - Thats SUCKS . The whole point is these companies are always quick to blame someone else . In my experience, when contracting to a customer who has two or more vendors supplying them with product/service and something goes wrong, Vendor A will always blame Vendor B, and vice versa . It far easier for them to do this than actually resolve the issue at hand . :groan:	johcar (6283)
640170	2008-07-30 23:40:00	I have joined this forum to say simply. IHUG SUCK. General Question for people how bad does service have to be to justify a user claiming breach of contract. I have anoth 7 months remaining on a 12 month contract and want out - and think its rude they want to charge me $99 dollars to not use their absolutely rubbish service/systems/infrastructure I write this as i wait on hold - so far 37 minutes - to ask why one of my email accounts is being bounced while the other is still fine. This is two weeks after I emailed them regarding the problem, and am yet to recieve a reply	terribletai (13403)
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