| Forum Home | ||||
| PC World Chat | ||||
| Thread ID: 87588 | 2008-02-27 02:47:00 | Fairgo Tonight | Trev (427) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 644023 | 2008-02-27 22:40:00 | Retired Cromwell couple Winifred and Allan Cleaver have had a stressful year, because Winifred is recovering from cancer. The last thing they needed was stress with their phone and internet. They approached Ihug for a phone and broadband package, but Ihug turned them down because of a credit issue. The Cleavers were mystified because they know their credit record is impeccable. Then things got a bit complicated. They got a letter from Ihug, saying they'd been signed up. Then things got a bit more complicated. There was some sort of mix-up, and the Cleavers' phone was cut off. Remember, Win has cancer, and she needs the phone for keeping in touch with the hospital. Then things got really complicated. Another letter arrived from Ihug, with a very large surprise - a $209 overdue bill, and a threat to send it to the debt collectors! We approached Ihug - who are now owned by Vodafone. They were hugely embarrassed, and leaped to apologise to the Cleavers, reimburse the reconnection fee, cancel the bill and the debt collectors, and make sure the Cleavers' credit record is OK. Plus they've given the Cleavers a year's free broadband. Nice result. If they didn't offer a years free broadband, they would look pretty bad after being taken to fair go. Basically what they have done is put it right, plus compensate for the stress and inconvience. I wonder what plan t is , because vodafone was offering basic free broadband plans last year to people who signed up to it, but the data included was very small. Surely they had compained to vodafone before they took it to fair go, so why did it take fair go before they put things right. |
robbyp (2751) | ||
| 644024 | 2008-02-27 23:15:00 | If you watch Fairgo on a regular basis, you well find that most ( or all ) complaints are not put right until Fairgo intervenes. :) |
Trev (427) | ||
| 644025 | 2008-02-27 23:22:00 | If you watch Fairgo on a regular basis, you well find that most ( or all ) complaints are not put right until Fairgo intervenes. :) Well naturally - wouldn't make it to Fair Go in the first place if it was otherwise. |
Biggles (121) | ||
| 644026 | 2008-02-27 23:49:00 | If you watch Fairgo on a regular basis, you well find that most ( or all ) complaints are not put right until Fairgo intervenes. :) Yes I know, however I am sure some people go to fair go to complain, before actually complaining properly to the company, via a formal letter. Not that I am supporting Vodafone, but it sounds like there wasn't a formal compliant made to vodafone in writing. This gives vodafone a bad name, when in fact it may have been easily been solved if a formal compliant had been made. When something gets taken to fair go, the person making the compliant is always right, even if they are not, and it doesn't make business sense for the company involved to argue their case. They have to roll over, otherwise the bad publicity will do their businesss harm. |
robbyp (2751) | ||
| 644027 | 2008-02-28 04:29:00 | That's what I thought but I'm wondering whether these instances are at prepay pumps. They said that Shell and Caltex recorded around 1000 instances of breakaways in 2007, and over at BP they reported more than 700 last year which is a huge number. sounds like atleast 1700 people who shouldn't be driving |
motorbyclist (188) | ||
| 644028 | 2008-02-28 04:29:00 | sounds like atleast 1700 people who shouldn't be driving Yeah thats what I thought. |
wratterus (105) | ||
| 644029 | 2008-02-28 05:36:00 | I think the instant back peddle was not only because fair go got involved but they didn't need the publicity of "another sick person without services" I think they deserved more compensation than that after being screwed around, in the states I'm sure a law suit would have got them a way more money. Myself personally would have stated "No thanks, I don't want any more s&#t service from a S*%t company. Treat me like dirt, well stuff them". That would have rocked Vodafone!! |
porkster (6331) | ||
| 644030 | 2008-02-28 05:43:00 | Yes I know, however I am sure some people go to fair go to complain, before actually complaining properly to the company, via a formal letter. Not that I am supporting Vodafone, but it sounds like there wasn't a formal compliant made to vodafone in writing. This gives vodafone a bad name, when in fact it may have been easily been solved if a formal compliant had been made. Why do we need a formal complaint before they fix a problem, what sort of s*$t service is that. "Sorry we didn't fix it because we didn't get a formal complaint". What ever happened to "whoops were sorry , we'll fix that right away!" |
porkster (6331) | ||
| 644031 | 2008-02-28 05:56:00 | Why do we need a formal complaint before they fix a problem, what sort of s*$t service is that. "Sorry we didn't fix it because we didn't get a formal complaint". What ever happened to "whoops were sorry , we'll fix that right away!" beurocracy happened |
motorbyclist (188) | ||
| 644032 | 2008-02-28 06:07:00 | Why do we need a formal complaint before they fix a problem, what sort of s*$t service is that. "Sorry we didn't fix it because we didn't get a formal complaint". What ever happened to "whoops were sorry , we'll fix that right away!" Because they probably would have been communicating with a 'helpdesk' person, who probably didn't earn much more than minimum wage, who probably wouldn't have passed or escalated the problem to their supervisors to look into the problem. You have to give companys a fair go to, including time to look into something and put something right. Fair Go should only be a last resort. I agree that it is very very poor service of Vodafone, however there is always 2 sides to every story, and in not every case is the customer correct. |
robbyp (2751) | ||
| 1 2 3 | |||||