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| Thread ID: 88160 | 2008-03-17 07:49:00 | I almost got ripped off today.... | TideMan (4279) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 650208 | 2008-03-17 20:49:00 | Excuse me Tideman but I've got to ask. Why did you buy the way overpriced cleaner in the first place. Consumer has been warning people about them for years. |
JJJJJ (528) | ||
| 650209 | 2008-03-17 21:01:00 | Last year our reasonably new dishwasher packed in. The only guys I could find who could investigate and repair it quoted me $45 call out fee plus $85 per hour plus cost of parts. Bugger that... I pulled the thing out, laid it on it's side, removed the bottom plate, found a part that had fallen loose, and with (quite a bit) of dexterity managed to re-place it. Cost - zilch. |
Greg (193) | ||
| 650210 | 2008-03-17 21:08:00 | What - did you think the service agent would come out for free? Time plus travel. Only to have you moan about the bill when you found out it was a 2 min job to fix it? You did the right thing by having a go yourself if you have the required skill, but don't moan about the cost if you don't. I don't work for free - I charge out every 0.1 hr. Why should a dish washer repair tech be any different? Same goes when you take one in for repair - it'll take the tech half an hour or so to pull the machine apart, inspect and do diagnostics and put it back together just to tell you its not worth fixing due to the cost. You should pay for that time, but most people I know squeal like a stuck pig for being charged to be told the machine is broken. Thats why many places charge a non-refunadable advance fee these days. Then 9 times out of 10 the customer won't bother taking the machine away and they have to pay to dispose of it. BTW - I'm not a dishwasher tech lol. I agree that the service we receive at many places is shocking, but just as often the guys know what they are doing, and go out of their way to do the best job, and then its like trying to get blood out of a stone to get the customers to pay. |
echothreezero (6612) | ||
| 650211 | 2008-03-17 21:16:00 | Excuse me Tideman but I've got to ask. Why did you buy the way overpriced cleaner in the first place. Consumer has been warning people about them for years. JJJJJ, I think you're getting the AEG confused with something else. Consumer found the AEG an average performer in their 2001 cheap vacuum test. |
PaulD (232) | ||
| 650212 | 2008-03-17 23:33:00 | What - did you think the service agent would come out for free? Time plus travel. Only to have you moan about the bill when you found out it was a 2 min job to fix it? You did the right thing by having a go yourself if you have the required skill, but don't moan about the cost if you don't. I don't work for free - I charge out every 0.1 hr. Why should a dish washer repair tech be any different? Same goes when you take one in for repair - it'll take the tech half an hour or so to pull the machine apart, inspect and do diagnostics and put it back together just to tell you its not worth fixing due to the cost. You should pay for that time, but most people I know squeal like a stuck pig for being charged to be told the machine is broken. Thats why many places charge a non-refunadable advance fee these days. Then 9 times out of 10 the customer won't bother taking the machine away and they have to pay to dispose of it. BTW - I'm not a dishwasher tech lol. I agree that the service we receive at many places is shocking, but just as often the guys know what they are doing, and go out of their way to do the best job, and then its like trying to get blood out of a stone to get the customers to pay. HERE HERE !! Ill Second all of that:thumbs: The amount of people that think they shouldn't have to pay because they have a broken appliance, PC or what ever - they seem to think service people do their jobs for free. MANY of them that complain seem to forget that if it were reversed and someone called them out to do a job they wouldn't work for free - so the question is - why should any one else. Answer - they shouldn't. Simple really - if you call out a service person, or take the broken object to get fixed - you pay for the persons time. |
wainuitech (129) | ||
| 650213 | 2008-03-17 23:58:00 | if you call out a service person, or take the broken object to get fixed - you pay for the persons time. But neither me nor husband charge "call-out" fees. Time yes, call-out, what the hell is that for? |
pctek (84) | ||
| 650214 | 2008-03-18 00:59:00 | It really pays to phone around if you can't do the job yourself. Two examples were when I needed a small felt filter for the chainsaw. Three local companies quoted me between $12 and $18. I phoned an out of town outfit and they said the price was $8. Out of curiosity I contacted the one in town (which I won't name) and they came back with a price "not more than $25-$30". Needless to say they no longer operate in this town. I needed a D washer for a brush cutter and phoned the local supplier in town. I was quoted $9 for a washer that measured no more than 25mm in dia. Phoned the out of town company and was quoted 70c and was sent through the post at no charge. |
Gordon62 (11771) | ||
| 650215 | 2008-03-18 03:27:00 | It's "progress", and the rise of the global economy . It's usually not economic for anyone to "repair" a part; replacing it is cheaper . A five-minute "repair" with a screwdriver might not last . If the parts have separated once, they'll probably do it again . Most commercial repair places wouldn't do a "repair" like that; it's not worth their while to handle the complaints when the inevitable happens . |
Graham L (2) | ||
| 650216 | 2008-03-18 06:17:00 | Excuse me Tideman but I've got to ask. Why did you buy the way overpriced cleaner in the first place. Consumer has been warning people about them for years. At the time - 5 years ago, maybe - Consumer recommended AEG. And we got it from The Warehouse. I think you're getting confused with Dyson. |
TideMan (4279) | ||
| 650217 | 2008-03-18 06:22:00 | But neither me nor husband charge "call-out" fees. Time yes, call-out, what the hell is that for? Lots of places charge a call out fee - We had our washing machine pack up a few weeks back, the cheapest quote we got was $75 for the call out and that covered the first 5 minutes of labor - sh*t it would take 5 minutes just to get the covers off - either that or $75 for 5 minutes work is damn good. |
wainuitech (129) | ||
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