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Thread ID: 88537	2008-03-31 05:22:00	phone line gone dead-ish	robsonde (120)	PC World Chat

Post ID	Timestamp	Content	User
654528	2008-04-02 05:31:00	so the phone was fixed, fault was at the exchange. i ask nicely for a discount of some sort, the dude tells me that as the fault was fixed with in 24 hours of report the they have made the SLA and so no discount.	robsonde (120)
654529	2008-04-02 05:41:00	Maybe if we did demand a discount more then they'd get the system into shape quicker. If you hired bridal car and it broke down on the way to the wedding in the pouring rain would you be so forgiving. If the system was engineered properly then it shouldn't breakdown a often as it does. I think their system is a minor thing.Most probably competition would put their system more into shape No matter how stupid their system is bad we are still stuck with telecom in the end	Ninjabear (2948)
654530	2008-04-02 05:46:00	You are most probably correct - it is a bit greedy, but I think that you will find that it is their policy to give refunds and it is not uncommon for Telecom staff to remind the customer that they should apply for a refund. Drcspy: That's right. Unplug everything. before you call them. If the fault still exists it is most probably their equipment. If they prove the fault to your equipment you will most probably be charged. How simple it was 30 years ago when the only piece of equipment on the end of the line was a telephone.:) I think they will give you a credit, if it is their fault, and the problem lasts for a significant time period. It is also good that they are coming to check it for you, assuming that it is a problem with their network. I wonder if other telcos would would give a credit. Telstra may, however you will be waiting on hold for ages to apply for it, as trying to talk to someone is like pulling teeth, with the amount of time you have to wait on hold. I wonder how other companies will handle these types of problems, when unbundling takes full effect. Just to note for a previous post that the government shouldn't have sold it. Telecom is still largely owned by NZers. It is also probably considered a key strategic NZ asset, so I doubt it could ever be sold off to an offshore company anymore (Auckland Airport is an example). Just becuase the government don't own much of it (although I believe some of it is owned by government departments) , doesn't mean that a lot of NZers don't own part of telecom. The government have done their best to lower it's value, so perhaps they are looking at buying a stake in it. They did this a few years ago, by regulating Air NZ, lowering it's sharevalue, and then buying back into it. Tranz Rail also rings bells, and they are also buying that back too. Probably a lesson not to invest in NZ companies that are key NZ strategic assets.	robbyp (2751)
654531	2008-04-02 06:32:00	Maybe if we did demand a discount more then they'd get the system into shape quicker. If you hired bridal car and it broke down on the way to the wedding in the pouring rain would you be so forgiving. If the system was engineered properly then it shouldn't breakdown a often as it does. All networks will have problems, as they were created by humans. Our phone network isn't bad at all, especially compared to the UKs BT. I see that telelcom have now got a couple of BTs heads working for them.	robbyp (2751)
654532	2008-04-02 09:34:00	Telecom is still largely owned by NZers. It is also probably considered a key strategic NZ asset, so I doubt it could ever be sold off to an offshore company anymore But that hasn't stopped Telecom from selling large parts of their network themselves and then leasing it back. At the end of the day, does it really matter? The Canadians aren't going to roll up the tarmac and take it away and those exchanges that Telecom have sold, are still switching calls as good as ever.	decibel (11645)
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