| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 101859 | 2009-07-29 23:49:00 | drops broadband connection | NZHawk (4093) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 796383 | 2009-07-29 23:49:00 | Laptop drops broadband connection • Tried the laptop on another broadband system: passed (55min, 33min) • Tried the customers modem with a different broadband account: passed • Reset the customers new adsl modem with customers username and new password: partially worked, stayed connected but stalled on Windows updates • Changed to the other broadband system, windows updated smoothly & successfully • Variety of malware scans: clean Only difference is the ISP customers ISP: Telecom other ISP: TelstraClear any suggestions? |
NZHawk (4093) | ||
| 796384 | 2009-07-30 00:06:00 | Connected wirelessly or wired? | Blam (54) | ||
| 796385 | 2009-07-30 00:11:00 | wired | NZHawk (4093) | ||
| 796386 | 2009-07-30 00:42:00 | Replace/check filters. | pctek (84) | ||
| 796387 | 2009-07-30 00:51:00 | I thought of this as well. But, this doesn't explain why the other connection works fine. Meaning that the laptop is not at the owners place. |
NZHawk (4093) | ||
| 796388 | 2009-07-30 01:35:00 | Have you tried your customers details on a different ( Known working) Modem, but using their Username/Password for Telecom ? This will test if its the modem not liking Telecom (wouldn't blame it) :p or the telecom account someplace. |
wainuitech (129) | ||
| 796389 | 2009-07-30 02:15:00 | [QUOTE=wainuitech;805545]Have you tried your customers details on a different ( Known working) Modem, but using their Username/Password for Telecom ? No I haven't as I figured it was a new modem. But to eliminate possibilities, I will and report back |
NZHawk (4093) | ||
| 1 | |||||