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| Thread ID: 88809 | 2008-04-09 23:46:00 | A bloody terrible service - Logitech NZ | ephesus (2509) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 657527 | 2008-04-10 02:51:00 | If it helps: Logitech diNovo Media Desktop Bluetooth Next ETA 20/04/2008 Although the retail shop should perhaps offer you an alternative if there is no stock. |
pctek (84) | ||
| 657528 | 2008-04-10 03:20:00 | If it helps: Logitech diNovo Media Desktop Bluetooth Next ETA 20/04/2008 Although the retail shop should perhaps offer you an alternative if there is no stock. Thanks for the info. If I do get it then it will be close to 9 weeks I am without my wireless keyboard. |
ephesus (2509) | ||
| 657529 | 2008-04-10 04:06:00 | So in other words, you stole some of the vendor's property to "make up" for it? We got the soundcard back after 4 months repaired from Singapore. Not sure if that's true but that's what they said. They lost the CDs that was included with the package, they went over to the shelf with us and opened a box so we could get some similar CDs for replacement. Above all, we had to lodge a case with the consumer's tribunal before they would budge... |
Nomad (952) | ||
| 657530 | 2008-04-10 05:55:00 | IM shouldn't even be in the equation as far as you're concerned - the obligation to fix this issue lies with C1, regardless of what IM says to them. With C1 Shopping Mall, you just have to keep pressuring them - i.e. constantly pester them with phone calls. I dealt with a guy "Soo", whose english was acceptable, and seemed to be in charge of RMAs. What I found effective was suggesting that they replace the product with something equivalent, but from a different manufacturer or a different model - which is in stock. I think Soo could be the only one who can speak english. I asked to speak to the manager and I also got Soo. |
robbyp (2751) | ||
| 657531 | 2008-04-10 06:04:00 | I had a faulty Logitech DiNovo Media Keyboard which I sent back to the reseller for service/replacement. This was 7 weeks ago. After given various dates for the replacement which did not eventuate, I finally called Ingram Micro, the local distributor, to seek clarification. Their response - "sorry mate, we don't have stock at the moment, too bad. There's nothing we can do". Yeah right :mad: There's plenty they can do but they choose not to stand by their product. What about the Consumer's Guarantee Act about "resonable timeframe for repair/replacement of faulty product". Billy T is your man,that is if he reads this. He will sort the sods. |
Cicero (40) | ||
| 657532 | 2008-04-10 06:04:00 | Demand a refund for those goods, that is definately an unacceptable timeframe and they have not nicely informed you of this either. You had to piss around dealing with the supplier to get the news, which you shouldn't have had to do either. If they don't comply, inform them you are taking this case to the Tribunal Council and have it sorted out there. Looks like you are under your rights to do so. Shouldn't be any fees (not 100% on this, anyone done something recently?) 'if' you win. | Deathwish (143) | ||
| 657533 | 2008-04-12 11:36:00 | As I said IM don't deal direct with the public . They are just a distributor who sell products to local retailers . They won't and don't have to help you at all even if the retailer you bought your keyboard from happened to go out of business . It is up to the retailer to keep the end-user happy and follow up on any warranty claims etc and abide by the CGA . Your CGA contract is with C1 and not IM . I buy products from IM as a reseller and if I have any warranty claims from a customer I usually end up dealing direct with the manufacturer and not IM . This is totally incorrect! You have the 'CHOICE' of dealing with the retailer OR the distributor . They DO have to deal with you if you so choose . A retailer that tells you that you have to deal with the distributor is breaking the "Fair Trading Act" Quote Do I have to deal with the manufacturer? Where goods are not of acceptable quality, or do not comply with the manufacturer’s description, you have the right to choose whether to go to the manufacturer or retailer for a remedy . If you chose to claim a remedy from the retailer, the retailer must not tell you that you have to go back to the manufacturer, or that you have to claim under a manufacturer’s warranty . If a retailer does this, they may be misleading you about your rights and breaching the Fair Trading Act 1986 . Part of this act states Fair Trading Act 1986 Part 1 Misleading and deceptive conduct, false representations, and unfair practices (s 9 to s [26) False representations 13 False [or misleading] representations 13False [or misleading] representations (i)Make a false or misleading representation concerning the existence, exclusion, or effect of any condition, warranty, guarantee, right, or remedy; Hope this helps . |
Robinz (9362) | ||
| 657534 | 2008-04-12 11:46:00 | This is totally incorrect! You have the 'CHOICE' of dealing with the retailer OR the distributor . They DO have to deal with you if you so choose . A retailer that tells you that you have to deal with the distributor is breaking the "Fair Trading Act" Quote Do I have to deal with the manufacturer? Where goods are not of acceptable quality, or do not comply with the manufacturer’s description, you have the right to choose whether to go to the manufacturer or retailer for a remedy . If you chose to claim a remedy from the retailer, the retailer must not tell you that you have to go back to the manufacturer, or that you have to claim under a manufacturer’s warranty . If a retailer does this, they may be misleading you about your rights and breaching the Fair Trading Act 1986 . Part of this act states Fair Trading Act 1986 Part 1 Misleading and deceptive conduct, false representations, and unfair practices (s 9 to s [26) False representations 13 False [or misleading] representations 13False [or misleading] representations (i)Make a false or misleading representation concerning the existence, exclusion, or effect of any condition, warranty, guarantee, right, or remedy; Hope this helps . Well that quote you have there says nothing about the distributor . It says 'Manufacturer' which in this case is Logitech and not Ingram Micro . |
CYaBro (73) | ||
| 657535 | 2008-04-12 11:58:00 | 13False [or misleading] representations On thing that annoys me about the way C1 advertise on their website, is they quote incorrect RRP's, making it appear as though if you buy from them, you are saving huge amounts . Eg . This Acer P241W monitor . co . nz/shop/step1 . php?number=13243" target="_blank">c1com . co . nz They quote that the RRP is $2150 . 30, and if you buy from them, you will save $1448 . 75 . However on Acers own website ( . acer . co . nz/acer/akc/monitorslcd . nsf/Page/RWP98C9570EDAA786FDCA2573E600186E9B?open¤t=7 . 7&ms=expand&" target="_blank">www . acer . co . nz ) , they have listed the RRP as only $999, and as a newer model it has always had that RRP . So where have C1 got their RRP from? Would that be considered misleading . I have noticed they do this kind of thing for a lot of their products . |
robbyp (2751) | ||
| 657536 | 2008-04-12 13:12:00 | Well that quote you have there says nothing about the distributor. It says 'Manufacturer' which in this case is Logitech and not Ingram Micro. The distributor is the representative of the manufacturer as all claims go to them or there allocated repair facilities, so it applies. If it is a parallel imported product then the retailer is normally the importer as well and so you cannot claim on the official importer. Interestingly the CGA only applies to 'normal" consumer products, not things that are normally bought commercially even if bought by a consumer. |
Robinz (9362) | ||
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