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Thread ID: 88809	2008-04-09 23:46:00	A bloody terrible service - Logitech NZ	ephesus (2509)	PC World Chat

Post ID	Timestamp	Content	User
657517	2008-04-10 01:38:00	I normally do, or pp.co.nz, as both give good service. I think this post is more to do with the service of the retailer than Logitec. I think language is a problem with that retailer, as I don't think many of the people that work their speak much english. They do however have a nice shiney website that is clear and lots of informtion and products. Yep, it won't be Logitech's fault. Possibly there is a shortage of stock in the country, but not really likely.	wratterus (105)
657518	2008-04-10 01:39:00	I think this post is more to do with the service of the retailer than Logitec . I think language is a problem with that retailer, as I don't think many of the people that work their speak much english . They do however have a nice shiney website that is clear and lots of informtion and products . I have found C1Shop to be quite good to deal with in the past . The guy from IM said "we don't have stock, too bad mate" it shows how interested they are in trying to solve the problem . Its all your responsibilty not ours, that's how it come across .	ephesus (2509)
657519	2008-04-10 01:40:00	I bought it from their reseller, C1 Shopping Mall. I keep getting the run around about stock delivery so I called Ingram Micro. What can one do about it. I am really really angry. I have faxed Ingram Micro before but did not get any reply. This is the extent of their service. As I said IM don't deal direct with the public. They are just a distributor who sell products to local retailers. They won't and don't have to help you at all even if the retailer you bought your keyboard from happened to go out of business. It is up to the retailer to keep the end-user happy and follow up on any warranty claims etc and abide by the CGA. Your CGA contract is with C1 and not IM. I buy products from IM as a reseller and if I have any warranty claims from a customer I usually end up dealing direct with the manufacturer and not IM.	CYaBro (73)
657520	2008-04-10 01:51:00	I buy products from IM as a reseller and if I have any warranty claims from a customer I usually end up dealing direct with the manufacturer and not IM. It might be true for a business to business case. From a consumer point the CGA still stand. From CGA website: "Manufacturers and importers If there is a problem you can complain to the manufacturer, if it has an office in New Zealand, or the importer otherwise. Where there has been a breach of the Act, manufacturers and importers are obliged to: Pay compensation, and/or pay for any loss in value; and Honour any express warranty they gave which gives the consumer greater protection than in the Act. Complaining to the manufacturer is useful when, for example, the retailer has gone out of business or is proving hopeless to deal with. But in most cases it should be easier to insist on your rights directly with the retailer" I have taken a larger coy to task with a 50" Plasma under the CGA but when the sum involve is so small, I am left wondering if its worth the effort. I have tried to complain to Logitech but couldn't find any suitable contacts from their website.	ephesus (2509)
657521	2008-04-10 01:54:00	The phone # on IM's website for Tech Support for Logitech is (09) 476 4620 11am - 7pm Mon-Fri if that helps.	CYaBro (73)
657522	2008-04-10 02:02:00	The phone # on IM's website for Tech Support for Logitech is (09) 476 4620 11am - 7pm Mon-Fri if that helps. Thanks. That's the number I called and got that silly reply. They just don't want to know.	ephesus (2509)
657523	2008-04-10 02:04:00	I have found C1Shop to be quite good to deal with in the past . The guy from IM said "we don't have stock, too bad mate" it shows how interested they are in trying to solve the problem . Its all your responsibilty not ours, that's how it come across . You are totally missing the point . It is very bad service of the retailer, for a number of reasons . (a) The retailer solely should be sorting the problem for you . The fact that logitec or IM don't have the stock to replace it with is unfortionate for them, but the retailer still has to provide a solution within a reasonable period of time . Either they give you a refund, or replaces it with a 'like' product . They have made the margin on the product, and all communications should go through them . Only if the retailer has gone out of business, or you are not happy with the retailers way of handling thing, should you then make a 'complaint' to the distributer about the retailers way of handling things . (b) They shouldn't be giving you the details of their distributor, for you to then contact them . IM don't have to deal with you at all, as you have no contract with them, and I am sure they prohibit retailers providing their clients with the contact details of their suppliers in this type of situation .	robbyp (2751)
657524	2008-04-10 02:25:00	You are totally missing the point . It is very bad service of the retailer, for a number of reasons . (a) The retailer solely should be sorting the problem for you . The fact that logitec or IM don't have the stock to replace it with is unfortionate for them, but the retailer still has to provide a solution within a reasonable period of time . Either they give you a refund, or replaces it with a 'like' product . They have made the margin on the product, and all communications should go through them . Only if the retailer has gone out of business, or you are not happy with the retailers way of handling thing, should you then make a 'complaint' to the distributer about the retailers way of handling things . (b) They shouldn't be giving you the details of their distributor, for you to then contact them . IM don't have to deal with you at all, as you have no contract with them, and I am sure they prohibit retailers providing their clients with the contact details of their suppliers in this type of situation . Agree with you about reseller's service in this instance . As said earlier I shouldn't have to be chasing them for the replacement . They should come to the party if the replacement is not available . However after being promised several dates for the replacement, I get frustrated and wanted to get confirmation from distributor about stock availabilty . And of course in this instance I do not appreicate the reseller's way on handling things so I decided to talk to IM . Just wondering - are resellers prohibited from telling customers who the importer/manufacture are? It will be against the CGA, wont it?	ephesus (2509)
657525	2008-04-10 02:32:00	IM shouldn't even be in the equation as far as you're concerned - the obligation to fix this issue lies with C1, regardless of what IM says to them. With C1 Shopping Mall, you just have to keep pressuring them - i.e. constantly pester them with phone calls. I dealt with a guy "Soo", whose english was acceptable, and seemed to be in charge of RMAs. What I found effective was suggesting that they replace the product with something equivalent, but from a different manufacturer or a different model - which is in stock.	somebody (208)
657526	2008-04-10 02:34:00	Agree with you about reseller's service in this instance. As said earlier I shouldn't have to be chasing them for the replacement. They should come to the party if the replacement is not available. However after being promised several dates for the replacement, I get frustrated and wanted to get confirmation from distributor about stock availabilty. And of course in this instance I do not appreicate the reseller's way on handling things so I decided to talk to IM. Just wondering - are resellers prohibited from telling customers who the importer/manufacture are? It will be against the CGA, wont it? You are referring to them as a 'reseller' when in fact they are a 'retailer', and I don't always think they are the same thing. I think a retailer can refuse to tell you who their supplier is, and I don't think it breaches the cga, as the retailer is probably breaching the CGA by telling you to go to the supplier, instead of sorting out the problem themselves in a quick manner. You would be able to find out who the supplier is by going to the manufacturer. If you go into a funiture shop and say, I like that table, who is your supplier, they would probably tell you that is confidential information. Once you have the name of the supplier you potentially could then buy directly from the supplier at a cheaper price.	robbyp (2751)
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