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Thread ID: 88809	2008-04-09 23:46:00	A bloody terrible service - Logitech NZ	ephesus (2509)	PC World Chat

Post ID	Timestamp	Content	User
657507	2008-04-09 23:46:00	I had a faulty Logitech DiNovo Media Keyboard which I sent back to the reseller for service/replacement. This was 7 weeks ago. After given various dates for the replacement which did not eventuate, I finally called Ingram Micro, the local distributor, to seek clarification. Their response - "sorry mate, we don't have stock at the moment, too bad. There's nothing we can do". Yeah right :mad: There's plenty they can do but they choose not to stand by their product. What about the Consumer's Guarantee Act about "resonable timeframe for repair/replacement of faulty product".	ephesus (2509)
657508	2008-04-09 23:54:00	Did you buy it directly from Ingram Micro or a retail shop? If you bought it from IM then the CGA doesn't apply. IM don't sell directly to the public. If you bought it from a retail shop then they have to do something about it under the CGA and 7 weeks is way too long to get a replacement keyboard.	CYaBro (73)
657509	2008-04-09 23:59:00	I bought it from their reseller, C1 Shopping Mall. I keep getting the run around about stock delivery so I called Ingram Micro. What can one do about it. I am really really angry. I have faxed Ingram Micro before but did not get any reply. This is the extent of their service.	ephesus (2509)
657510	2008-04-10 00:20:00	I bought it from their reseller, C1 Shopping Mall. I keep getting the run around about stock delivery so I called Ingram Micro. What can one do about it. I am really really angry. I have faxed Ingram Micro before but did not get any reply. This is the extent of their service. I've had horrible experiences with C1 Shopping Mall - same RMA issues... one return took about 3 weeks to process, and their excuse was "sorry, but some customers have been waiting 2 months so you're lucky". After hours on the phone arguing with them, eventually they replaced the faulty part. Another one they said "if you're not happy, talk to our supplier". I gave up on that one.	somebody (208)
657511	2008-04-10 00:20:00	I bought a Creative soundcard/cdrom package once. The soundcard failed .. so I took it back to Noel Leeming, that was in 1995. They gave me the run around so I lodged a case with the consumer's tribunal .. my brother went in there and they fixed it immediately. I think at the time it cost $10 or $20. What happened in my case was that they took a long time to repair the soundcard but then lost the CDs .. we just helped ourselves to the CDs at the store ..... You should not need to deal with the supplier. Edit.. umm... they took about 4 months. I lodged it with the authority's cos they were giving us the run around and the warranty was about to end .....	Nomad (952)
657512	2008-04-10 00:36:00	What happened in my case was that they took a long time to repair the soundcard but then lost the CDs .. we just helped ourselves to the CDs at the store ..... ..... So in other words, you stole some of the vendor's property to "make up" for it?	somebody (208)
657513	2008-04-10 01:24:00	I bought it from their reseller, C1 Shopping Mall. I keep getting the run around about stock delivery so I called Ingram Micro. What can one do about it. I am really really angry. I have faxed Ingram Micro before but did not get any reply. This is the extent of their service. I have also had trouble with that company. I would recommend that you demand a refund, as under that CGA it is your right, especially after 7 weeks. You don't have any contract with IM, so they don't really have to help you, unless the retailer goes out of business. They should be telling you to go back to the retailer, and it is the retailers job to get it sorted. They probably wouldn't be happy that the retailer is giving out their details either.	robbyp (2751)
657514	2008-04-10 01:25:00	Thats why you buy from Ascent. :)	wratterus (105)
657515	2008-04-10 01:34:00	Thats why you buy from Ascent . :) I normally do, or pp . co . nz, as both give good service . I think this post is more to do with the service of the retailer than Logitec . I think language is a problem with that retailer, as I don't think many of the people that work their speak much english . They do however have a nice shiney website that is clear and lots of informtion and products .	robbyp (2751)
657516	2008-04-10 01:34:00	I have also had trouble with that company. I would recommend that you demand a refund, as under that CGA it is your right, especially after 7 weeks. You don't have any contract with IM, so they don't really have to help you, unless the retailer goes out of business. They should be telling you to go back to the retailer, and it is the retailers job to get it sorted. I have been buying from them for a long time and have been happy with their service, except for this problem with Logitech. Its Ingram that's giving them the run around, and them to me. They should be chasing IM on my behalf but they are not. All they said was "IM is a big coy" - that's why I decided to take talk IM but to no avail. Short of boycotting the product (which is senseless) what else can I do. It seems like the consumer is at the thin end of the wedge in this instance.	ephesus (2509)
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