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Thread ID: 89024	2008-04-17 23:59:00	AMI = Arrogant	pctek (84)	PC World Chat

Post ID	Timestamp	Content	User
659839	2008-04-17 23:59:00	Had an insurance claim for a guy who had lost some parts in a power surge issue, I was very pleased to be able to build him replacement bits for his $100 excess, as his circumstances (not financial) were a bit sad............ Anyway all was happy, AMI said payment would take a couple of days. That was 8 days ago. Rang this morning, was forwarded to the Manager who said yes a cheque had been issued. (we won't go into the fact that they had at the time accepted my invoice stating Direct Credit) I pointed out no payment has arrived, in fact no correspondence at all, he said I'd just have to take my word for it, it takes 2 days (should have arrived 14th then). He wasn't interested in following up with ChCh office where its is supposedly issued, I in fact have another customer - same day, same power surge - who have rung to say AMI have approved their new build. I think not. I mentioned this to AMI and I was a bit concerned due to the non-payment of the other and he said if I didn't like it then they just wouldn't deal with me. Huh. I refrained from telling him that no, I wouldn't deal with them more like. He was very arrogant and talked over me the whole time. This is the short version.	pctek (84)
659840	2008-04-18 00:02:00	So what happens now?	qazwsxokmijn (102)
659841	2008-04-18 00:07:00	Had an insurance claim for a guy who had lost some parts in a power surge issue, I was very pleased to be able to build him replacement bits for his $100 excess, as his circumstances (not financial) were a bit sad............ Anyway all was happy, AMI said payment would take a couple of days. That was 8 days ago. Rang this morning, was forwarded to the Manager who said yes a cheque had been issued. (we won't go into the fact that they had at the time accepted my invoice stating Direct Credit) I pointed out no payment has arrived, in fact no correspondence at all, he said I'd just have to take my word for it, it takes 2 days (should have arrived 14th then). He wasn't interested in following up with ChCh office where its is supposedly issued, I in fact have another customer - same day, same power surge - who have rung to say AMI have approved their new build. I think not. I mentioned this to AMI and I was a bit concerned due to the non-payment of the other and he said if I didn't like it then they just wouldn't deal with me. Huh. I refrained from telling him that no, I wouldn't deal with them more like. He was very arrogant and talked over me the whole time. This is the short version. And they were on Fair Go last week, and are on the wall of shame for not showing up to explain themselves. Not a company I would ever use. I always thought they were part of AA insurance, with their similar yellow branding but was surprised to learn they are a totally different company.	robbyp (2751)
659842	2008-04-18 00:09:00	I wait. Should I be waiting too much longer I might then ring Baycorp.	pctek (84)
659843	2008-04-18 01:13:00	Anyway all was happy, AMI said payment would take a couple of days. That was 8 days ago. Rang this morning, was forwarded to the Manager who said yes a cheque had been issued. (we won't go into the fact that they had at the time accepted my invoice stating Direct Credit) "Concerns for some businesses as payment periods rise" www.stuff.co.nz "Businesses with 500 or more employees were the fastest payers, but at near 45 days they were still taking more than two weeks longer than the standard term." How long did you say you've been waiting?	PaulD (232)
659844	2008-04-18 02:26:00	Well my 2nd customer who wanted a claim with them came in, so I explained and said I wouldn't be going to because of AMI. They said that was *&^^%$ and rushed round the corner and came back and paid me up front themselves and told me AMI are going to be paying them direct "as they have a lot business through AMI". Ah well, good for them.	pctek (84)
659845	2008-04-18 07:19:00	Well my 2nd customer who wanted a claim with them came in, so I explained and said I wouldn't be going to because of AMI. They said that was *&^^%$ and rushed round the corner and came back and paid me up front themselves and told me AMI are going to be paying them direct "as they have a lot business through AMI". Ah well, good for them. It must be difficult for retailers in that type of situation. As long as you have the contract in writing from the insurance company, and they are a well known one that isn't likely to fold in the current economic situation, you should be ok.	robbyp (2751)
659846	2008-04-18 15:38:00	I wait. Should I be waiting too much longer I might then ring Baycorp. Be cheaper going to the small claims and just the mention may get them going.	mikebartnz (21)
659847	2008-04-19 00:05:00	Well my 2nd customer who wanted a claim with them came in, so I explained and said I wouldn't be going to because of AMI. They said that was *&^^%$ and rushed round the corner and came back and paid me up front themselves and told me AMI are going to be paying them direct "as they have a lot business through AMI". Ah well, good for them. Hi pctec, it seems that some AMI agency's do have a slack service. My last three dealings with them here in Blenheim have been faultless. I hope they can lift their service in your area!	BobM (1138)
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