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| Thread ID: 145488 | 2017-11-15 21:41:00 | Problem with Windows\system32 file | GrahamB (750) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1442025 | 2017-11-15 21:41:00 | My wife's laptop did an auto-update yesterday and now she cannot access Outlook because of a glitch with MSVCP140.dll Her system is windows 10 running Office365 Home I do not use Office 385, but I do have a copy of that file in my system (a windows10 PC). The problem is that my file shows as created March17 2016 (bytes = 443712), while hers (the file that is now not functioning) is show as created Feb16 2017 with a size if 438080 bytes. The Office365 was not loaded off a personal copy of a disc, so I cannot go back to that. It seems i can try to copy my file over hers, or try to source a working copy of a newer version of the file. Alternatively, i could remove office 365 and replace with with an early copy of Office. To add insult to injury I cannot log in to Microsoft. I got chased all round the place yesterday, (even asked for help frm Neil at PC Patch Petone) . Was told that the info i gave them was inadequate to prove my identity, and that i had run out of 'attempts' and have to wait for 24 hours! It is not that i have forgottem my password, they just don't recognise it (that fun was about changing my email address, a task I carried out seamlessly with more than 20 othe companies including PressF1 and IRD! But not with Microsoft! [Sorry for the RANT there!!] Will appreciate any help, especially in relation to the dll file!. TFYH Graham Graham |
GrahamB (750) | ||
| 1442026 | 2017-11-15 22:01:00 | Install this (www.microsoft.com) see if it fixes it. Close outlook first |
Speedy Gonzales (78) | ||
| 1442027 | 2017-11-15 22:03:00 | Also worth trying system file checker before any major changes: support.microsoft.com | Terry Porritt (14) | ||
| 1442028 | 2017-11-16 00:22:00 | login to your Office 365 a/c . Download & re-install Office 365 Or run the repair tool , via control panel add remove programs support.office.com You may need you MS Live Id that you used to initially register & download Office365 |
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