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| Thread ID: 102925 | 2009-09-07 00:13:00 | Malware: Personal Antivirus | smurf (6545) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 807420 | 2009-09-07 00:13:00 | A friend in the US has been hit with this malware: Personal Antivirus. Having Googled it, it appears to be quite virulent. Has anyone had any experience with it and particularly how to remove it?? Thanks | smurf (6545) | ||
| 807421 | 2009-09-07 00:15:00 | If it appears in add/remove programs, uninstall it. If it doesnt use malwarebytes update it then scan the whole hdd. If its got entries in startup, use ccleaner and remove them / reboot. Then remove it. If files are running in task manager kill them | Speedy Gonzales (78) | ||
| 807422 | 2009-09-07 00:23:00 | MBAM should easily remove it. | Blam (54) | ||
| 807423 | 2009-09-07 00:25:00 | Hi Speedy, I think deleting it from Add/Remove programmes has been unsuccessful and she has tried downloading and installing Malwarebytes. Malwarebytes unfortunately refuses to open(is the the work of the Personal Antivirus malware). What might be a work around? Thanks for your help. |
smurf (6545) | ||
| 807424 | 2009-09-07 00:28:00 | If its removed reboot then try reinstalling mbam. If that doesnt work, install it / update it then do a full scan in safe mode / networking mode | Speedy Gonzales (78) | ||
| 807425 | 2009-09-07 00:32:00 | Run this online scanner if that fails: www.eset.com Blam |
Blam (54) | ||
| 807426 | 2009-09-07 00:36:00 | Thanks Speedy and Blam...I will pass this on | smurf (6545) | ||
| 807427 | 2009-09-07 04:58:00 | Just having thoughts as you do. If all the above suggestions fail, would a clean reinstall of XP be a solution or will viruses on the existing system transfer during the reinstall ? One significant problem is at the moment the system has come to a crawl and even if downloading eg Malwarebyes begins, there is no guarantee it will complete download because the system freezes completely. Thoughts and/or suggestions please.:thanks |
smurf (6545) | ||
| 807428 | 2009-09-07 05:35:00 | It shouldnt freeze in safe mode / networking. Since hardly anything is running. Disable system restore as well (in normal windows if you can). Then reboot into safe mode / networking. If its freezing in safe mode, its not because of this.. A clean install should fix it, BUT he / she'll have to reinstall drivers for everything to work after (if he / she's not using a restore cd /dvd / partition). Otherwise nothing will work. Or if he / she can download teamviewer, then boot into safe mode / networking, I could probably check it from here. After they install teamviewer, and you send the ID and password to me in a PM |
Speedy Gonzales (78) | ||
| 807429 | 2009-09-07 05:50:00 | Speedy, thanks for your reply. At this stage because of time differences, I believe the suggestions you and blam originally made have yet to be done so I will wait until I hear. It may be a day or so until they can get to work to view my emails (tomorrow is Labor Day in the states and thus a holiday). It was my thought about a clean reinstall duh and I never thought about the drivers :) That said, I will wait to hear of progress and will advise when I hear. Thanks for your help and offer. | smurf (6545) | ||
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