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| Thread ID: 90690 | 2008-06-13 00:38:00 | warranty returns | motorbyclist (188) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 677964 | 2008-06-13 00:38:00 | so, new monitor got a stuck pixel which won't come un-stuck submit rma this is the reply Dear customer Thank you for your RMA request of AOC monitor. The warranty for this particular unit is handled direct by the manufacture. Please call: AOC 0800 426 677 This is the first point of contact regarding warranty issues on this product We are sorry for any inconvenience wtf am i being told to deal with their supplier? aren't they supposed to do this? so do i reply with polite yet angry email or phone AOC? just checking before i make an ass of myself |
motorbyclist (188) | ||
| 677965 | 2008-06-13 00:44:00 | Phone AOC, and see what happens. It might save you time and energy arguging with the company over CGA obligations. | somebody (208) | ||
| 677966 | 2008-06-13 00:46:00 | Go straight to AOC, way easier, no middle man. Who did you buy it from? |
wratterus (105) | ||
| 677967 | 2008-06-13 01:07:00 | Who Did you RMA it to ? Morning Star Contact Details (www.morningstar.co.nz)In Auckland are the AOC people to deal with - done a couple of RMA's for AOC and gotten the paper work through in under 5 minutes with a replacement real quick. Just a thought - if the monitor is a import and not NZ supplied that could be why they are saying contact AOC. |
wainuitech (129) | ||
| 677968 | 2008-06-13 01:32:00 | right, bought it from C1shoppingmall (online store, physical shop thing near sylvia park) if it's easier to deal with AOC i will - but considering i emailed them about the pixel and then they told me to fill out the rma, and now tell me to call AOC, it's a bit of a pain |
motorbyclist (188) | ||
| 677969 | 2008-06-13 01:37:00 | Morning Star Contact Details (www.morningstar.co.nz)In Auckland are the AOC people to deal with He can't deal with Morningstar - they are the wholesaler and will only deal with the likes of us resellers. AOC has a 3 yr ONSITE warranty so he's best to ring their 0800 number as told and get it sorted. Although one pixel may not be enough, depends if its a zero dead or zero bright pixel warranty on that model, or whatever. |
pctek (84) | ||
| 677970 | 2008-06-13 01:44:00 | right, bought it from C1shoppingmall (online store, physical shop thing near sylvia park) if it's easier to deal with AOC i will - but considering i emailed them about the pixel and then they told me to fill out the rma, and now tell me to call AOC, it's a bit of a pain From my past experience, their aftersales customer support is very poor.Ascent and PP.co.nz are the companies I now deal with, as they have good aftersales customer service. |
robbyp (2751) | ||
| 677971 | 2008-06-13 01:52:00 | AOC normally have a one month onsite no defect warranty, any issues, or dead pixels within that 1st month and they will replace it. Otherwise there has to be a certain number of dead or bright pixes, 5 I think, to warrant warranty replacement. That's why I like Viewsonic! :thumbs: |
wratterus (105) | ||
| 677972 | 2008-06-13 02:14:00 | Not excatly, it depends. Its listed here: www.aocmonitor-anz.com Click on: AOC LCD monitor dead pixel policy Viewsonic Guide Applicable Models & Period covered 30 days Zero Dead Pixel policy for all ViewSonic model with end user invoice date on or after 6th March 2006. End User Invoice Date 17" to 19" 20" & Above Within 30 days 0 0 After 30 days Table 2 Table 2 It is possible that any replacement display may also have some non-performing sub-pixels. This should be considered when requesting a warranty exchange. Table 2: Acceptable Criteria: Area 1: Zero (0) Dead pixel is accepted Area 2, 3, 4, & 5: One (1) Dead pixel is accepted Area 6, 7, 8, & 9: Two (2) Dead pixel are accepted |
pctek (84) | ||
| 677973 | 2008-06-13 02:46:00 | AOC are crap monitors I'm sorry, I'm not surprised you have a stuck pixel, probably a chimei panel... | SolMiester (139) | ||
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