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| Thread ID: 103289 | 2009-09-17 12:01:00 | Monitor just went black - what to try? | utopian201 (6245) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 811373 | 2009-09-17 12:01:00 | I have an LCD monitor which just went black. The power light also went off too (its normally green when powered on and amber when in suspend mode/no signal). I've tried a different power cable as well as a different power outlet. Is there anything else I should try before calling on the warranty? I bought it on the 15th of September, it went black today on the 17th of September, so it lasted just over 1 year. Luckily it has a 3 year warranty. |
utopian201 (6245) | ||
| 811374 | 2009-09-17 12:34:00 | I have an LCD monitor which just went black. The power light also went off too (its normally green when powered on and amber when in suspend mode/no signal). I've tried a different power cable as well as a different power outlet. Is there anything else I should try before calling on the warranty? I bought it on the 15th of September, it went black today on the 17th of September, so it lasted just over 1 year. Luckily it has a 3 year warranty. A) You could try attaching it to another PC just to see if it responds differently on that. and B) If your monitor producer got a "hot-line" start with calling them - even though you know that the monitor is defect , that way you will have followed every procedure and tried everything before claiming a repair - and thus being "on the safe side".... |
FIAT LUX (15168) | ||
| 811375 | 2009-09-17 22:49:00 | just go back and get a replacement | GameJunkie (72) | ||
| 811376 | 2009-09-17 23:30:00 | Cool thanks. Do I bring it back to the seller/agent (the laptop company) or HP directly? | utopian201 (6245) | ||
| 811377 | 2009-09-17 23:33:00 | Take it back to where you bought it. | wratterus (105) | ||
| 811378 | 2009-09-20 23:49:00 | I decided to talk to HP directly since I figured that would be what the seller would do anyway. I'd just like to note that they are sending me a new unit overnight and will be here tomorrow. It is an advanced exchange, so all I have to do is put my broken monitor in the same box and send it back postage free. I'd say thats pretty good service. |
utopian201 (6245) | ||
| 811379 | 2009-09-21 01:43:00 | Could be the video output, not the LCD panel......do you have onboard video or a separate card on the PC? | SolMiester (139) | ||
| 811380 | 2009-09-21 02:08:00 | If that was the case, Sol, wouldn't the power light on the monitor still light up (orange/red or whatever)? | the_bogan (9949) | ||
| 811381 | 2009-09-21 02:24:00 | If that was the case, Sol, wouldn't the power light on the monitor still light up (orange/red or whatever)? No, if the monitor doesnt receive a signal, it goes into standby mode with orange light.. |
SolMiester (139) | ||
| 811382 | 2009-09-21 02:25:00 | Good on HP. Let's know the result. | linw (53) | ||
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