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| Thread ID: 103492 | 2009-09-25 05:36:00 | Virus Problem after update! | JOYBEBA6679 (10686) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 813735 | 2009-09-25 05:36:00 | Hi to all. Ok I have a huge problem. I installed what I though was an update for one of my video softwares and apparently it was a virus. Now my laptop turns off by it self and if I try to turn it on it gives me options to boot, like boot on SAFE mode and stuff but no matter which option I take the laptop just turns off again. My laptop is a Toshiba tablet Portege with Windows XP sp 2, 1GB ram. It has avast antivirus home installed, malwarebytes and spyware terminator but since I cant get it to boot not even in SAFE mode then I would like to know if anyone here knows what to do. Thanks in advance!! |
JOYBEBA6679 (10686) | ||
| 813736 | 2009-09-25 05:46:00 | Sure its a Virus ?? could be some bad drivers - can you boot to the menu and select last known good configuration. ?? If it were a virus - i'm a little surprised Avast didn't detect it ??? Other wise you can try downloading a stand alone antivirus and make a bootable CD - Several to try (www.techmixer.com) - dont use these as I would remove the HDD and slave to another PC and do a scan that way. Edited: also found This one and review (www.raymond.cc) - download at end of review. |
wainuitech (129) | ||
| 813737 | 2009-09-25 05:51:00 | Well none of the boot options work, either safe mode or last known good configuration, every configuration just turns the laptop off. | JOYBEBA6679 (10686) | ||
| 813738 | 2009-09-25 05:56:00 | Download one of the bootable CD's I linked in post # 2 - and see if that picks up anything - OR remove the HDD from the laptop, slave to another PC (you'll need an adapter, or external case) | wainuitech (129) | ||
| 813739 | 2009-09-25 06:23:00 | Oops I forgot the laptop does not have a cd bay. And that slave part should be the last resort. | JOYBEBA6679 (10686) | ||
| 813740 | 2009-09-25 08:47:00 | NO Optical Drive -- Geeees that just about writes off most repairs unless you have a bootable USB drive. How do you load in software thats normally On CD ? |
wainuitech (129) | ||
| 813741 | 2009-09-25 08:57:00 | Well I've managed to make a USB pen drive I have bootable, the problem now is that no function key works on this tablet. I managed to the manual for it and it says I should press F12 then arrow keys to move to bootable options but it doesnt let me do a thing... | JOYBEBA6679 (10686) | ||
| 813742 | 2009-09-25 10:25:00 | Nothing like a challenge :D OK since you dont have a optical Drive - make a bootable USB drive - follow the instructions here (www.megaleecher.net). Never used this as I would normally have a optical drive or slave it. I actually suspect its not a Virus, if it is, it must be a damn good one to disable all function keys even before it boots the OS. IF its not a virus, then we will need to look at something else. Once again I would use a CD, but try the bootable Antivirus from USB drive first. |
wainuitech (129) | ||
| 813743 | 2009-09-26 16:20:00 | Hi to all again. well I have a bit more of information on this problem. What actually happened was that my GF was trying to find a stream video of a series and she found it on a webpage. Apparently a popup told her that there was an update for the media player so she clicked on OK, the "update started installing and when it finished the tablet just turned off. When I try to turn it on it takes me to the booting options screen (safe mode, last knows config etc..) and if I select start windows normally or last known configuration the windows logo with the loading appears for a second, then a blue screen of death comes up and the tablet shuts down inmediatelly leaving almost no time to see what the BSOD says. I took a photo of this screen and it gives me this error: "IQRL_NOT_LESS_OR_EQUAL" and some more text. I managed to make the tablet boot on SAFE mode and tried a system restore but it resolved nothing. then I ran avast antivir and it gave me 0 infected files so its not a virus. Now I suspect its a bad driver. Knowing that this happened after an "update" of a media player. How can I know which driver is bad so I can either update it or roll back it?? Thanks in advance!!!!! |
JOYBEBA6679 (10686) | ||
| 813744 | 2009-09-26 21:07:00 | Sounds like a driver problem for sure. You can try doing a Clean Boot (www.pctechguide.com) - that should work - also (important part) download and run Hijackthis (free.antivirus.com) - do a scan / save a report, post the complete report back here. Hopefully we can see whats loading / causing the problem. When you did a restore , did it actually run OK, as that should have taken the laptop back to before the drivers were installed, have you tried a restore point further back ? BTW - there is a way to run restore if the laptop wont boot into safe mode & without an optical drive, a bit long winded, but it does work. |
wainuitech (129) | ||
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