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Thread ID: 91413	2008-07-06 05:27:00	Should i get a refund?	Dannz (1668)	PC World Chat

Post ID	Timestamp	Content	User
685825	2008-07-06 07:46:00	This is correct. Under the CGA it is up to the discretion of the retailer to replace or repair the product. If you are not happy with there decision you can take it further with the disputes tribunal. :) That is right. The only thing I can say is "Negotiate, negotiate, negotiate" Ken	kenj (9738)
685826	2008-07-06 07:54:00	Just a word to the wise: don't start threatening the CGA unless things start to go bad with negotiations. Keep that ace up your sleeve. Retailers often get a bit antsy in if you launch into them with the CGA straight away...	johcar (6283)
685827	2008-07-06 08:18:00	Just do what B says,all will be well.	Cicero (40)
685828	2008-07-06 08:45:00	This is correct. Under the CGA it is up to the discretion of the retailer to replace or repair the product. If you are not happy with there decision you can take it further with the disputes tribunal. :) No that is not correct for 'major' problems, which this sounds like it is. As per Somebodys previous post, which quoted the CGA as below If the problem is a serious one (the goods are unsafe, substantially do not meet acceptable quality, fitness for particular purpose, description or sample), you can choose to: * return (reject) the goods and get your money back, or * return the goods for a replacement of similar value and type (if the goods are reasonably available as part of the supplier's stock ), or * keep the goods and have the price reduced to make up for its drop in value.	robbyp (2751)
685829	2008-07-06 09:11:00	While you shouldn't have to put up with faulty equipment - the one key item that was posted in the original post appears to be over looked by the other reply's EDIT: 4 months pass if it has only just started with the DVD drive not opening, then being 4 months old usually means you wont be offered a refund.IF it was only a week or two, then usually it would be replaced as per the first one was. DSE should fix it, - they wont personally - it would be sent back to Acer for repair, it but under the CGA the retailer has to be given the chance to fix it esp after 4 months - A faulty DVD drive is not serious, not like some ones going to die because of it. It also depends on the retailer / Manager of DSE, he ( assuming its a he) may also decide to offer a refund. No point going in " guns Blazing" - simply state you are not happy about it and would like your money back, or a different make from the shop.	wainuitech (129)
685830	2008-07-06 09:59:00	Whats the warranty period on the Laptop?	bob_doe_nz (92)
685831	2008-07-06 10:36:00	No that is not correct for 'major' problems, which this sounds like it is. As per Somebodys previous post, which quoted the CGA as below If the problem is a serious one (the goods are unsafe, substantially do not meet acceptable quality, fitness for particular purpose, description or sample), you can choose to: * return (reject) the goods and get your money back, or * return the goods for a replacement of similar value and type (if the goods are reasonably available as part of the supplier's stock ), or * keep the goods and have the price reduced to make up for its drop in value. I still go by what I have said as I have been there and done that as per advice from Consumer which I'm a member of. :)	Trev (427)
685832	2008-07-06 10:38:00	Trev, Can we fix your avatar? Its buggin the hell outta me.	Metla (12)
685833	2008-07-06 10:59:00	Whats the warranty period on the Laptop? Most Acers come with a basic 1 year, some of them have 2. BUT they should last a lot longer than that - mine is going on 5 years old now - no problems --weeeeellllllll apart from self inflected ones :D	wainuitech (129)
685834	2008-07-06 12:01:00	Most Acers come with a basic 1 year, some of them have 2. BUT they should last a lot longer than that - mine is going on 5 years old now - no problems --weeeeellllllll apart from self inflected ones :D Same here. I've had my Acer Laptop which I sold to my brother for over two years. My Acer monitor over a year. No problems. *to(u/r)ch wood*	bob_doe_nz (92)
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