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Thread ID: 91413	2008-07-06 05:27:00	Should i get a refund?	Dannz (1668)	PC World Chat

Post ID	Timestamp	Content	User
685815	2008-07-06 05:27:00	Any lawyers around? Got a laptop from DSE, Acer Brand. 2 Weeks later, touchpad went bad (random clicking and darting around the screen), and wifi died. Laptop was replaced. EDIT: 4 months pass... Just now, the dvd drive wont open, even when paperclip is put into eject hole, and the same touchpad problem has been happening on and off for a few months, but its worse now. Manager of DSE here wants to repair, should i be entitled to ask for my money back? Cheers	Dannz (1668)
685816	2008-07-06 05:33:00	I'm not a lawyer lol, but I think you should be able to. If not now, maybe if/when it goes again? When you've got your $$ back, buy an Asus :) Just thoughts :)	jwil1 (65)
685817	2008-07-06 05:37:00	Any lawyers around? Got a laptop from DSE, Acer Brand. 2 Weeks later, touchpad went bad (random clicking and darting around the screen), and wifi died. Laptop was replaced. Just now, the dvd drive wont open, even when paperclip is put into eject hole, and the same touchpad problem has been happening on and off for a few months, but its worse now. Manager of DSE here wants to repair, should i be entitled to ask for my money back? Cheers So how long have you had the replacement for? If two laptops have gone bad, within 2 weeks, tell them you have lost faith in the product and want a refund. If think they have to give it to you. Don't they have a 14 day return policy anyway?	robbyp (2751)
685818	2008-07-06 05:39:00	Just reread you post, and you have had the second one for a few months. You may need to give them the opportunity to repair, however if they instead offer a replacement which they probably will do, say you instead want a refund.	robbyp (2751)
685819	2008-07-06 05:41:00	It's been more than 2 weeks.	Dannz (1668)
685820	2008-07-06 05:47:00	I suggest that you accept the offer to repair, but tell the manager in writing that if it fails again you will want a full refund, not repair or replacement. It would be reasonable to assume that you will have lost all faith in the product/brand by that time. DSE are not often hard to deal with. Cheers Billy 8-{)	Billy T (70)
685821	2008-07-06 05:49:00	It's been more than 2 weeks. I'm fairly sure the CGA allows the retailer to choose whether they repair, replace, or refund. It's worth kicking up a fuss about it though, as being a major chain they'll probably refund you just to keep you happy (and quiet).	somebody (208)
685822	2008-07-06 05:57:00	I'm fairly sure the CGA allows the retailer to choose whether they repair, replace, or refund. It's worth kicking up a fuss about it though, as being a major chain they'll probably refund you just to keep you happy (and quiet). I thought it was the customers decision, rather than the retailers. I would check the consumer.org.nz website, but it is currently down. Because the fault is 'substantial', and it also affected a previous one, it could be a faulty batch with that particular model.	robbyp (2751)
685823	2008-07-06 06:03:00	I thought it was the customers decision, rather than the retailers . I would check the consumer . org . nz website, but it is currently down . Because the fault is 'substantial', and it also affected a previous one, it could be a faulty batch with that particular model . Yes, looks like you're right since it's a "serious" problem: Rights if goods are faulty The Act requires the retailer who supplied the goods to sort out any problems . This means a retailer can not tell you to take the problem to the manufacturer . You can choose whether to seek a remedy for the problem from the trader or the manufacturer . When you have bought something that doesn’t meet one of the guarantees you have the following rights: Minor problems You can ask the trader to fix the goods . The trader must choose between repairing the goods, replacing the goods or giving you a refund . If the trader refuses to fix the problem or takes more than a reasonable time to do so, you can return the goods and ask for your money back . Or, you can ask for replacement goods, if the same type of goods are reasonably available to the trader . Or, you can take the goods elsewhere to be fixed and ask the supplier to pay for the cost of repair . Serious problems If the problem is a serious one (the goods are unsafe, substantially do not meet acceptable quality, fitness for particular purpose, description or sample), you can choose to: * return (reject) the goods and get your money back, or * return the goods for a replacement of similar value and type (if the goods are reasonably available as part of the supplier's stock ), or * keep the goods and have the price reduced to make up for its drop in value . If the goods cause damage when they become faulty - the washing machine floods the laundry ruining the vinyl flooring - you can ask the supplier to pay for the damage . From . consumeraffairs . govt . nz/consumerinfo/cga/faultygoods . html" target="_blank">www . consumeraffairs . govt . nz	somebody (208)
685824	2008-07-06 07:21:00	I'm fairly sure the CGA allows the retailer to choose whether they repair, replace, or refund. It's worth kicking up a fuss about it though, as being a major chain they'll probably refund you just to keep you happy (and quiet). This is correct. Under the CGA it is up to the discretion of the retailer to replace or repair the product. If you are not happy with there decision you can take it further with the disputes tribunal. :)	Trev (427)
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