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Thread ID: 103894 2009-10-10 00:36:00 BIG TIME plod (107) Press F1
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818815 2009-10-17 05:21:00 20 second ping times are not likely the issue of Big Time. Nice try though

Sorry I think you are wrong.
My point are.
Under Go Large plan I had no problems.
Under Big Time I had latency issue within WOW. Game was not payable and disconnection where common.
Today with the new plan I got good performance.

There has been no system changes, no wow patch up dated, only Telecom plan changes over the last 5 days.

From this I can't recommend this plan for those that play wow.

More comments here about Big Time:

forums.worldofwarcraft.com
woodgnome (15335)
818816 2009-10-17 06:49:00 My YouTube / Streaming Video in-general has taken a turn for the worse.

Mind checking the likes of this video: tvnz.co.nz

Telecom reckon its either the Interleaving on my line (Umm ... no!), the tvnz ondemand website (Again, never been an issue there before), or they want me to try switching to the Adventure plan (Yeah right!). Other than that, I'm stoaked :D

just been playing with my sons ipod touch, found a tvnz app on there, although you can't watch shortland st as far I have found, all videos stream without problems
plod (107)
818817 2009-10-17 20:12:00 Dude the guy in that first post has INTERNATIONAL pings from here to US of 250ms! That's not bad, regardless of what plan you're on!!

I play DotA regularly, WC3, and I use WC3Banlist so when I host I can see the realtime latency of players. The number of hops to get internationally is the same regardless of you being on BigTime or not! It's a known fact: You're from NZ and play against other players in the likes of US / Canada, and you're *going* to get dealys. They delays will naturally vary, but that's just part of what you get when playing internationally. I know somebody who's also on Big Time and leaves his account on almost 24/7, raking up around 5-6 hours a day with no issues, ever...

This is regardless of you playing WC3, WoW, CoD, whatever.

Now, if you play vs NZ / Australians, you're more likely to have a better experience. When I play WC3 (Yes, it's not WoW, but the point remains the same), I do pre-game pings and latency checks to make sure the players are both from NZ / Aus, and that they have pings of <100ms.

plod, I will definitely check that out, might install it on the Mrs iTouch later today and see how things go :)
Chilling_Silence (9)
818818 2009-10-18 21:30:00 Chilling Silence, I don't normally write on this forum but seeing you shoot Woodgnome down everytime pushed me to registry and reply. Woodgnome is very much on the money with this problem. Games like CS:S and wow are having major issues with the bigtime plan. Me and woodgnome ain't the only ones. Its all over other forums too.

I stay at a house with four people each with there own computers. Despite how many computers are on or which router we are using, we are all getting 700-20000 latency on wow. And its not only at our house, friends close and far to us are having similar issues.

We have called telecom and had interleaving turned off with no results. We have been told as well, bigtime plan is not for gamers, it even states it on its advertisement. So despite what Chilling Silence is telling you, bigtime is not a gamers plan. P2P traffic and gaming traffic is managed, so people can still surf at top speeds. If you are not a gamer then this plan is great for what you need.

And for the pings. I still ping to WoW servers for 200-300ms. But ingame its a very different story, one friend of mine has already changed his plan to Pro and now he is all sorted, Running the game at 200-400 latency and CS:S 40-80.
Revivify (15336)
818819 2009-10-19 00:17:00 Revivify,

Welcome to the forums, good on ya for signing up :)

I'm actually currently in the process with Telecom of (hopefully) helping them fix their Traffic Management, it's picking up http video when they're swearing black & blue that it shouldn't be, and isn't set to. Same for gaming, though it's worth noting the wording on their website has also changed in the last few days.

Interestingly enough I've also noted that whilst pings are low, that's definitely not a sign that throughput from any site / server, both local or international, will be acceptable.

I guess both woodgnome and myself should label our posts with a great big "YMMV" sticker ;)

It's probably also worth asking if anybody has gone as far as I have with Telecom in relation to having them resolve the issues with traffic classification. I'm not just talking about speaking with first level helpdesk script-monkeys either, but upon speaking with their Complex Broadband Support team (Interesting name), they actually seemed interested in resolving the issue, though they were skeptical that the problems were affecting everybody and it's not just an isolated issue.

For that reason it appears as though the first level support have done quite a good job of convincing other people to switch to another plan and see if that resolves it, and people are simply accepting that, rather than passing any *real* issues up to the higher-level support teams who can fix any issues such as those described. I know for a fact that WoW uses very little bandwidth, so why would they want to restrict it? Perhaps they are ignorant to the fact they *are* restricting it?

Who knows, time will tell, the guy I spoke with reckons they'll get back to me within 48 hours so I'll make a new thread about everything on Wednesday (or sooner) with my findings.
Chilling_Silence (9)
818820 2009-10-19 00:55:00 Thanks for the reply Chilling Silence, feels foreign to be in a forum that is Helpful. I can see myself as a frequent visitor. Also thank you for putting your time on our issues.

Things I have noticed with it at moment is, you don't connect with a high latency. As soon as I log in, its round 300-400ms and quickly starts to move towards 20K in about 2 minutes, which then leads to a disconnect. When I reconnect it does the same thing over again. You can actually physically see the latency start move up. First 10 seconds has nearly perfect response time. Also it sometimes I can actually watch the router lights not blink for 10-20 seconds, then all of sudden a burst of blinks, then a solid light again.
Revivify (15336)
818821 2009-10-19 01:03:00 Is there any chance you can try this when you next reconnect?
Click Start --> Run --> cmd
Type:
ping -t trademe.co.nz > c:\pingresults.txt
Then hit Enter. You won't see anything on-screen but thats OK, it's logging directly to the file.

When you eventually get disconnected, just close the window :)

Post the results of the file (c:\pingresults.txt) to something like pastie.org, flick us the link, and we can take it from there.

Always good to have another regular around the forums ;)

Cheers


Chill.
Chilling_Silence (9)
818822 2009-10-19 01:15:00 Not sure what you mean by disconnect. Its been going for 5 minutes straight. When I said the router lights blinking, I meant the light thats signals a connection between my computer and my router. Blinking when Im getting information.

Plus I should of added that sites like youtube and general web surfing works fine. For me its only gaming that is the issue. I have port fowarding setup for all my games and the vents I use aswell.
Revivify (15336)
818823 2009-10-19 01:26:00 You said in your previous post that as soon as you "log in" it starts out with good latency, but then increases until you're disconnected. Is this your router or WoW?

The light that signals a connection and your router stops blinking eventually, but what about the light that signals an ADSL internet connection, is that still on or off?
Chilling_Silence (9)
818824 2009-10-19 03:19:00 My bad, I go into more detail .

The problem isn't that I'm disconecting at all . When I said about the blinking light I was talking about the one that leads from the router to the computer not the DSL . This blinks when you have traffic or stays solid if there is no traffic .

When I'm playing WoW, and doing nothing else that requires the internet, the light stops blinking entirely for about 10 to 20secs, showing me im not recieving any data from the router . I can still run youtube . com and other webpages perfectly and fast too, it seems only wow has stopped . Occasionally it will be just high latency without the spiking . Same is happening with CS:S but to a lesser extent, pretty much just massive lag spikes every minute or 2 . If its not that then its just high latency .

I've tried alot of method to try to fix it, like closing down unneeded processes and disabling addons, port fowarding and firewalls . But nothing has seem to work, except being on before or after peak time when the "Big Time Plan" traffic is being managed .
Revivify (15336)
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