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Thread ID: 92117 2008-07-29 21:08:00 1500 jobs at Telecom may be lost overseas Battleneter2 (9361) PC World Chat
Post ID Timestamp Content User
693411 2008-07-30 00:20:00 Now the idiots signed up with Xtra will have towait an hour to have their problems solved by someone who probably doesn't speak English.
I suppose it's no worse than waiting an hour to have problems solved by someone who doesn't know the answer.

Xtra wait times have improved substantially I've found.

Last two or three times it's been less than 5 mins.

They probably have twice the staff now, but they pay them a third of what the NZ helpdesk staff get. :groan:
wratterus (105)
693412 2008-07-30 00:45:00 Makes me wonder why company's like Telecom exist if all they ever do is look after there shareholders.

I think you've just completely missed the whole idea of publicly traded companies.
Thebananamonkey (7741)
693413 2008-07-30 01:07:00 I think you've just completely missed the whole idea of publicly traded companies.

I guess they exist to satisfiy the greed of the shareholders and to hell with the staff who work there. Also they need the money to pay Dr Paul Reynolds and his family their 6 to 8 trips back to the UK every year as a part of his employment package..
paulw (1826)
693414 2008-07-30 01:25:00 No investment, no company, that is how business works.

You don't have to sell shares to exist as a business.
pctek (84)
693415 2008-07-30 01:34:00 You don't have to sell shares to exist as a business.

You do if you need large wodges of working capital - unless you have a very friendly and understanding bank manager....

Not that I'm saying that Telecom doesn't have sufficient cashflow from existing business, but I'm then not privy to their strategic direction and 'investment' plans...

The problem is, once you have sold shares, shareholders require a return on their investment - so sometimes the service aspects of a business get squeezed in order to save money that would otherwise cut into the bottom line...
johcar (6283)
693416 2008-07-30 02:06:00 You don't have to sell shares to exist as a business.

Businesses the size of telecom do, plus once you have got shareholders, you have to support them . The reason it is a company in this form, is because the government sold it to US phone companies, who in turn sold it back to NZ shareholders for a huge profit.
robbyp (2751)
693417 2008-07-30 02:06:00 This story about losing 1500 NZ jobs is false, and they are not infact doing this at all. www.nzherald.co.nz robbyp (2751)
693418 2008-07-30 02:19:00 No investment, no company, that is how business works.

Except Telecom isn't a normal business - it provides the infrastructure upon which other businesses and citizens work. Therefore it has a more important role than one which can simply be left to the vagaries of free market economics. Hence the government's willingness to regulate Telecom into doing something they didn't want to do.

It is similar with utility companies in the US - like power and water companies. They are regulated by government because of their importance to the infrastructure of the country.
Deane F (8204)
693419 2008-07-30 02:20:00 And now (www.stuff.co.nz) Speedy Gonzales (78)
693420 2008-07-30 02:29:00 :lol:

NZ Media ftw. :D
wratterus (105)
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