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| Thread ID: 103921 | 2009-10-10 12:29:00 | virus problem | sazd1 (15338) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 819074 | 2009-10-10 12:29:00 | My Pc has Windows XP and Office 2003. Every thing was working fine upto yesterday. Today while I am trying to open my Word and Excel files there is appearing garbage in all files and i cannot see any data. I afraid i have lost everything. There is an icon with the figure of ENVELOPE with the text README under that icon and it is shown on my desktop and when i try to open some window explorer it also appears there. I think it is a virus that has infected my computer. Unfortunately no antivirus was installed in my computer. So whether i will have to lose all my data? Please help me to sort out this issue. |
sazd1 (15338) | ||
| 819075 | 2009-10-10 19:46:00 | The first thing to do is install one. Download the trial of NOD32 and run it, it will clean it even in trial mode. Also download and run both Spybot and Malware Bytes antispyware programs. Download and run Hijackthis and post the log here for checking. Once you have done all that then check your documents. It doesn't necessarily mean malware though, you can get that same problem if the documnets have been corrupted - which could also be from things like a faulty hard drive. But if you have no protection, start with that. |
pctek (84) | ||
| 819076 | 2009-10-11 00:48:00 | You may want to the do the above in Safe Mode with Networking(Tap F8 when booting) | Blam (54) | ||
| 819077 | 2009-10-15 12:06:00 | Thanks for your reply. I tried to download the antivirus but it is not downloading on computer. I tried to copy and install AVG antivirus 8.5 from another computer but i could not find the license key for that. I tried to copy the free trial version of AVG virus downloaded on another computer and then tried to install to this computer but it could not download. Most probably due to virus. I tried to uninstall MsOffice 2003 from this computer but it is not being uninstalled. I tried to copy new MsOffice 2007 on this computer but it is not allowing it to install. infact i tried to uninstall other softwares like Visual Studio and it is not being uninstalled too. I have so much fear now that i will lose the entire data and i will have to format and reinstall windows. Please guide me. |
sazd1 (15338) | ||
| 819078 | 2009-10-15 17:39:00 | Do you have another computer to use? If so remove the hard rive from the infected computer attach it to the other one and scan it that way for viruses | gary67 (56) | ||
| 819079 | 2009-10-15 19:46:00 | Can you run HijackThis? You may want to consider taking this to a real tech. |
Blam (54) | ||
| 819080 | 2009-10-16 06:22:00 | I think, u have to pull your hard disk from your computer and attach it to another computer then run the anti virus and scan your defected hard disk. this will solve your problem only. | jamsbrown85 (15303) | ||
| 819081 | 2009-10-16 06:53:00 | I think, u have to pull your hard disk from your computer and attach it to another computer then run the anti virus and scan your defected hard disk. this will solve your problem only. Alternatively-the user could plug in an external HD, then boot from a boot CD such as a linux live CD or UBCD4Win then copy the data over. |
Blam (54) | ||
| 819082 | 2009-10-16 06:55:00 | You can do that as well James. You can also disable system restore. Boot into safe mode / networking. Then get a virus scanner like Avast / program like trojan remover. Then install both then scan. | Speedy Gonzales (78) | ||
| 819083 | 2009-10-16 06:58:00 | I think, u have to pull your hard disk from your computer and attach it to another computer then run the anti virus and scan your defected hard disk. this will solve your problem only. That's what I said in post 5 |
gary67 (56) | ||
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