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| Thread ID: 104197 | 2009-10-19 20:44:00 | Computer resets / freezes | jareemon (5207) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 822104 | 2009-10-19 20:44:00 | My computer randomly resets sometimes weather im playing music or just surfing or whatever i havent been able to find out why but it has also been completely freezing (kb numlock wont turn off/on, mouse freezes, all hardware stops what it's doing) Any ideas on where to start troubleshooting? XP pro corp SP3, ZA, Avast, usb wifi MSI neo fis2r; 2x512 ddr400 D.C; 2x sata raptors 36gb each (not raid); P4 2.8G HT @800mhz fsb; 64mb agp |
jareemon (5207) | ||
| 822105 | 2009-10-19 20:45:00 | By reset do you mean its crashing / bringing up a BSOD?? Post a HJT log. It maybe a program thats freezing it. Have you installed any new hardware / software recently | Speedy Gonzales (78) | ||
| 822106 | 2009-10-19 20:46:00 | overheating?? have you checked to see if there's dust clogging up fans/heatsinks? |
GameJunkie (72) | ||
| 822107 | 2009-10-19 21:01:00 | overheating?? have you checked to see if there's dust clogging up fans/heatsinks? I thought about the possibility of that due to the corecell chip, but it happened this morning 5 mins after a cold boot... no dust, nice n clean |
jareemon (5207) | ||
| 822108 | 2009-10-19 21:01:00 | By reset do you mean its crashing / bringing up a BSOD?? Post a HJT log. It maybe a program thats freezing it. Have you installed any new hardware / software recently No new hardware, i installed magix music maker 15 a few days ago, although it hasnt been open when it crashes. I dont get a BSOD, just freezes solid or resets completely. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:00:39 AM, on 10/20/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Analog Devices\SoundMAX\SMTray.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\DSE\XH9947\Installer\WINXP\DSEWCU.exe C:\Program Files\MagicDisc\MagicDisc.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\Jared\My Documents\Downloads\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.facebook.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe O4 - HKLM\..\Run: [ avast! ] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: XH9947 DSE Wireless Client Utility.lnk = C:\Program Files\DSE\XH9947\Installer\WINXP\DSEWCU.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000 O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} (PhotoPickConvert Class) - appdirectory.messenger.msn.com O16 - DPF: {A1F2F2CE-06AF-483C-9F12-D3BAA72477D6} (BatchDownloader Class) - appdirectory.messenger.msn.com O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - D:\Program Files on D\Common\Database\bin\fbserver.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: NMSAccess - Unknown owner - C:\Program Files\Blaze Media Pro\NMSAccess32.exe (file missing) O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe -- End of file - 6121 bytes |
jareemon (5207) | ||
| 822109 | 2009-10-19 21:06:00 | also noteworthy is the svchost was crashing yesterday, cant remember the error but 2 different programs mentioned memory errors or something.. then the svchost stopped and was messing with the luna theme so i turned the luna theme off Is there some kind of system activity logger i can run so i know exactly whats going on in its mind before it decides to crap itself? |
jareemon (5207) | ||
| 822110 | 2009-10-19 21:08:00 | I thought about the possibility of that due to the corecell chip, but it happened this morning 5 mins after a cold boot... no dust, nice n clean ruled that out at least:) |
GameJunkie (72) | ||
| 822111 | 2009-10-19 21:17:00 | FF just crashed, and IE did too yesterday, both browsers have been lately, not sure if its linked... FF crash report: Add-ons: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:1.1.1,{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}:6.0.14,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:0.0.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.3 BuildID: 20090824101458 CrashTime: 1255990612 InstallTime: 1253420289 ProductName: Firefox SecondsSinceLastCrash: 62775 StartupTime: 1255988432 Theme: classic/1.0 Throttleable: 1 URL: apps.facebook.com Vendor: Mozilla Version: 3.5.3 This report also contains technical information about the state of the application when it crashed. |
jareemon (5207) | ||
| 822112 | 2009-10-19 21:57:00 | ok so ive reinstalled java as it seemed both browsers were crashing when the java applet was loaded or loading, so i reinstalled java and tried loading the applet in FF again, this time the computer froze completely, again. So after a reboot, i started it again, this time using zone alarm to NOT allow java into the trusted zone, and it SEEMS to be working for now, im keeping a log so ill update as i go. cheers | jareemon (5207) | ||
| 822113 | 2009-10-19 22:18:00 | Log doesnt look too bad, but you can tick these entries, then tick fix checked Close browsers O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k Is adobe reader up to date? It had heaps of bugs / vulnerabilities If both browsers are crashing, it could be addons. What addons have you added to IE and FF? |
Speedy Gonzales (78) | ||
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