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Thread ID: 92756	2008-08-21 22:41:00	Geez, some people..........	pctek (84)	PC World Chat

Post ID	Timestamp	Content	User
699265	2008-08-23 01:25:00	He called up about a half hour later, swearing his face off, I paid you $120 fking dollars to fix my laptop, it still doesn't fking work...on and on and on. When I finally managed to get a word in, I said I'm sorry it isn't working, it was working fine in the office as you saw, but I'm more than happy to help you resolve this issue over the phone.. He cut me off and began swearing again, and he said I'm fking coming down there, you can take this fking laptop that you've fked back and fix it properly. So.. OK. 10 mins later, he comes in, still swearing, literally throws the laptop down in front of me and says fking fix it. So I turned it on, connected fine to our wireless, so I showed him how to connect to a network. Turned out he simply turned it on and expected it to connect by itself, password and everything. So he took it home, never heard from him again. Hi Wratty..... Not in Motueka, surely. Must have been a transient, or perhaps someone from Riwaka. :)	Scouse (83)
699266	2008-08-23 01:54:00	As much as I would have cracked someone for pulling crap like, This thread is a great reminder of why I got out of the PC repair trade. Some people have no idea how much they would benefit from a thump to the head.	Metla (12)
699267	2008-08-23 03:21:00	We have someone in our office, who is one of those typical PC users who can get by using word, but is otherwise stumped by anything technical. Twice now she has told me that there's something wrong with her network connection (and both times she's been right). Unfortunately, both times she told me it should be working fine because "she's plugged in", and both times I've pointed out that what is plugged into her laptop is the power cable, not a network cable. She has no concept of what a wireless connection is (even though she's using one). She has no concept that she can use her laptop without the power cable for stretches because it has a battery. How do you do tech support for people like that? They only understand "working" or "not working", and any fixes/explanations that require any deeper understanding than that are viewed as you trying to make excuses ....	Biggles (121)
699268	2008-08-23 03:45:00	Does she have nice bosoms?	Metla (12)
699269	2008-08-23 04:39:00	Or better still,nice legs!	Cicero (40)
699270	2008-08-23 06:26:00	How do you do tech support for people like that? They only understand "working" or "not working", and any fixes/explanations that require any deeper understanding than that are viewed as you trying to make excuses .... working on a 1st level tech support desk It is very hard and at times, sometimes it is best to just fix the problem (if possible with 1st level) and not tell them the details, or get someone out to show them how to use the systems. Though I am lucky the people I support are fairly good...	The_End_Of_Reality (334)
699271	2008-08-23 07:37:00	Does she have nice bosoms? :D Ah I see . Nice bosoms = hold temper and continue tech support . Rubbish bosoms = thump her . :waughh: Problem is that criteria doesn't work with my or Watteruses customer . Nor would I care about their bosoms anyway . . . . . . . . . .	pctek (84)
699272	2008-08-23 07:43:00	nothing that complicated, I just happened to be thinking about breasts.:banana:banana:banana	Metla (12)
699273	2008-08-23 07:54:00	He called up about a half hour later, swearing his face off, I paid you $120 fking dollars to fix my laptop, it still doesn't fking work...on and on and on. When I finally managed to get a word in, I said I'm sorry it isn't working, it was working fine in the office as you saw, but I'm more than happy to help you resolve this issue over the phone.. He cut me off and began swearing again, and he said I'm fking coming down there, you can take this fking laptop that you've fked back and fix it properly. So.. OK. 10 mins later, he comes in, still swearing, literally throws the laptop down in front of me and says fking fix it. So I turned it on, connected fine to our wireless, so I showed him how to connect to a network. Turned out he simply turned it on and expected it to connect by itself, password and everything. So he took it home, never heard from him again. Hi Wratty..... Not in Motueka, surely. Must have been a transient, or perhaps someone from Riwaka. :) Yeah, must have been Riwaka. Or Murchison. :D	wratterus (105)
699274	2008-08-23 08:54:00	Or had recently been bitten by a rabid wombat. (The wombat probably suffered the most.)	R2x1 (4628)
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