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Thread ID: 93251	2008-09-09 07:25:00	Contacting Vodofone woes	R.M. (561)	PC World Chat

Post ID	Timestamp	Content	User
703850	2008-09-09 07:25:00	How does one get to talk to a 'person' at Vodofone? I just want to change my credit card expiry date from 08 to 10 - to continue to use my credit card to top up my phone . All the other details remain the same . Ringing - I'm given the chance to pay to talk to a 'real person' . Going online, I get the choice of either-setting up a card (but can't do that - that number is already used by someone else - me!) or editing/deleting card info . Ahha I thought, now we are in business . But in reality I get the choice (!) of deleting only! I then sent off a fairly pointed email last night to the addy on the brochure given to me by the local shop (and no, they can't help either!) . Guess what - so far, no response . By this stage I'm getting reasonably annoyed . What do you think I'm missing? Is there any other way of getting in contact with something other than a machine (which doen't do what I want anyway!)? Advice would be appreciated! TIA . :)	R.M. (561)
703851	2008-09-09 07:41:00	How does one get to talk to a 'person' at Vodofone? I just want to change my credit card expiry date from 08 to 10 - to continue to use my credit card to top up my phone . All the other details remain the same . Ringing - I'm given the chance to pay to talk to a 'real person' . Going online, I get the choice of either-setting up a card (but can't do that - that number is already used by someone else - me!) or editing/deleting card info . Ahha I thought, now we are in business . But in reality I get the choice (!) of deleting only! I then sent off a fairly pointed email last night to the addy on the brochure given to me by the local shop (and no, they can't help either!) . Guess what - so far, no response . By this stage I'm getting reasonably annoyed . What do you think I'm missing? Is there any other way of getting in contact with something other than a machine (which doen't do what I want anyway!)? Advice would be appreciated! TIA . :) ring the call center, use menu to select new coutomer . you should get a real person with in 2 minutes . demand someone helps you or rings you back ASAP . use your gumpy voice .	robsonde (120)
703852	2008-09-09 09:14:00	Going online, I get the choice of either-setting up a card (but can't do that - that number is already used by someone else - me!) or editing/deleting card info. Ahha I thought, now we are in business. But in reality I get the choice (!) of deleting only! When I changed my credit card expiry date I had to delete it & re-add it, that’s the only way you can do it. I don’t see why re-adding it to be a big problem. If you want to complain about this then you can post on the Vodofone forum: http://forum.vodafone.co.nz/	stu161204 (123)
703853	2008-09-09 10:07:00	Ok - thanks for your replies. As you will have gathered, I was/perhaps still am grumpy about this! Cheers R.M. :)	R.M. (561)
703854	2008-09-09 10:18:00	If you have the opinion that being unable to contact Vodafone is "Woes", there are a couple of people (using the term loosely) in their accounts department willing and able to show you true "woe" in a manner to make even Telecom envious.	R2x1 (4628)
703855	2008-09-09 18:55:00	Yes isn't it ironic - that it is virtually impossible to speak to someone who works for a Communications company !	Digby (677)
703856	2008-09-09 19:27:00	Call into a Vodafone shop and get them to do it. When we moved house I could change the home phone number of our account but not the address in the website so I went to the local shop	gary67 (56)
703857	2008-09-09 19:41:00	You might want to PM Paul Brislen if things are still in their current status quo. Cheers :)	Renmoo (66)
703858	2008-09-09 19:58:00	You might want to PM Paul Brislen if things are still in their current status quo. Cheers :) Oh - is he a Vodofone person? I hadn't picked up on that... Thanks. I'll wait another 12 hours (just to prove I am a patient person) but then... Something will have to happen!	R.M. (561)
703859	2008-09-09 20:40:00	Oh - is he a Vodofone person? I hadn't picked up on that... Thanks. I'll wait another 12 hours (just to prove I am a patient person) but then... Something will have to happen! Yup. He is the external communication representative (or one of the reps) for Vodafone. Good luck :)	Renmoo (66)
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