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| Thread ID: 104657 | 2009-11-04 02:27:00 | HELP~PC Behaving Badly! Keeps logging off | Princess (7275) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 827039 | 2009-11-04 02:27:00 | Hi Everyone, Need help with laptop 'behaving badly'...Started momentarily turning volume down by itself and opening my documents during web sessions. Ran symantic scan which picked up nothing, but also wouldn't let me obtain live updates. Loaded free vers. of AVG, which found worm virus. Computer requested restart, and wouldn't let me select anything other than to Yes remove threat. Upon restart, using ctrl,alt,delete - and entering my password to log on - it logs off! I can see my screensaver, so fingers crossed I can still access my saved photos, files etc! Help, anyone :help::crying p.s. Running XP Pro |
Princess (7275) | ||
| 827040 | 2009-11-04 02:43:00 | Your photos and documents should all be fine. Do you have AVG and Nortons installed? Boot up into safe mode (tap F8 when you initially turn the PC on and use the arrow keys and enter to select safe mode with networking). Download and run this (download.softpedia.com) through, make sure you boot up in safe mode again if it requests a reboot. Uninstall AVG, follow same procedure. Download, update and install malwarebytes (dw.com.com COFuRTyvsS_15l371IUVu0oMY0nQXjWW7DS78i03UR0Mk3GOV0 zy0WoVOTcr5Z9NpYpp%2fsoftware%2f11102549%2f1080457 2%2f3%2fmbam-setup.exe%3flop%3dlink%26ptype%3d1901%26ontid%3d80 22%26siteId%3d4%26edId%3d3%26spi%3ddbffe29ff2355e5 40fd6ab980e8d661d%26pid%3d11102549%26psid%3d108045 72) and ccleaner (www.filehippo.com). download hijackthis (go.trendmicro.com) and post a log. |
wratterus (105) | ||
| 827041 | 2009-11-04 02:52:00 | Hey thanks for the quick response :p Did what you suggested, but still can't get past the log on part - where I enter my password to get in. It automatically logs off. Yes, I have AVG and Symnatics or Symantics (sorry) is that Nortons? This is a work laptop. |
Princess (7275) | ||
| 827042 | 2009-11-04 02:55:00 | Have also tried going through last good configuration (in safe mode), which also produced the same problem. | Princess (7275) | ||
| 827043 | 2009-11-04 03:03:00 | Its probably infected windows files. If you have IT people, wherever you work. I would get them to remove the hdd from the laptop, put it in a desktop then scan the whole hard drive | Speedy Gonzales (78) | ||
| 827044 | 2009-11-04 03:06:00 | Dump AVG and Nortons. Both are hopeless. Install NOD32 for a pay antivirus OR MS Security Essentials for a free one. Install SPybot and Malware Bytes and run both, download and run Hijackthis and post the log here. You will probably have to do all this in safe mode. |
pctek (84) | ||
| 827045 | 2009-11-04 03:13:00 | Did what you suggested, but still can't get past the log on part - where I enter my password to get in. It automatically logs off. Yes, I have AVG and Symnatics or Symantics (sorry) is that Nortons? This is a work laptop. Yeah symantec/nortons, all the same crappy software. Did you try logging into the 'Administrator' account in safe mode? We've either got a corrupted profile, a nasty virus infection or both here. |
wratterus (105) | ||
| 827046 | 2009-11-04 03:35:00 | Yeah symantec/nortons, all the same crappy software. Did you try logging into the 'Administrator' account in safe mode? We've either got a corrupted profile, a nasty virus infection or both here. Hi again, Yip trying to log into my own, I have the same access as an admin.. But I just can't get past the log in. Now, we have other laptops at work, is it simply a matter of taking the hd out of the infected one and trying to access them through another laptop? I'd ideally like to get hold of my family photos on there before work IT tries to repair it. For my own peace of mind I guess. So, now how do I get them off the infected lappy..? |
Princess (7275) | ||
| 827047 | 2009-11-04 03:37:00 | See if last known good config gets you into windows | Speedy Gonzales (78) | ||
| 827048 | 2009-11-04 03:38:00 | Hi again, Yip trying to log into my own, I have the same access as an admin.. But I just can't get past the log in. Now, we have other laptops at work, is it simply a matter of taking the hd out of the infected one and trying to access them through another laptop? I'd ideally like to get hold of my family photos on there before work IT tries to repair it. For my own peace of mind I guess. So, now how do I get them off the infected lappy..? That will work, you'd need an IDE/SATA to USB adapter or an external HDD enclosure. It's pretty straight forward. You've misunderstood what I meant about the admin account, just cause your account has admin privileges is irrelevant here. If you can check if you're able to log into the actual 'Administrator' account that will tell us if it's just your profile that's messed up, or windows itself. :) Does the safe mode login screen look like this (cdn-write.demandstudios.com) picture? Obviously your username will be different but the same principle applies. Edit - After re-reading your post again I can see I'm the one who's misunderstood you! Sorry bout that :o |
wratterus (105) | ||
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