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| Thread ID: 95135 | 2008-11-25 20:10:00 | Paul is at it again | Digby (677) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 722948 | 2008-11-27 07:46:00 | Well said Metla. | zqwerty (97) | ||
| 722949 | 2008-11-27 20:45:00 | Hi Metla, keep taking the pills. You'll get there. Which bit didn't you like? That we're doing something that's working? That it's not what you would have done? We have self service platforms. Many of them. You can log on to the website and manage your account that way. You can do it via your mobile phone. You can ask questions on the forum. You can use the touch tone process and do it from a landline. It's only very rarely that you need to ACTUALLY SPEAK to a customer rep. Cheers Paul |
Paul Brislen (13625) | ||
| 722950 | 2008-11-27 21:05:00 | Yeah, None of that has anything to do with anything.Quick,spit out a number/percentage based on your crap ideas and then give yourselves a round of applause. In case you missed the point during your self-adulation, the idea would have been to hire enough competent people to manage your customer base, not charge a certain section for merely ringing you up. If they aren't even good enough for you to pick up the damn phone to,you shouldn't be willing to accept their money for your crap service. For what its worth I have already called a halt to changing all our phones over to Vodaphone, and the half dozen handsets already moved will go back to telecom when the contact runs out. I know, its only a small account, under 20 grand a month in tgotal, but its the least I can do. |
Metla (12) | ||
| 722951 | 2008-11-27 21:33:00 | Its also interesting your "customer representatives" have plenty of time to ring me every couple of weeks to ensure I'm satisfied, It all comes down to tonguing the customers you think are worth money, and butt-raping the rest. Have no fear, I sorted your customer rep the last time we talked, Haven't heard from them since. |
Metla (12) | ||
| 722952 | 2008-11-27 23:15:00 | Hi Paul, I'd love to know more about the study you cited . The summary in your press release paints a nice picture, but as we all know, there's lies, damned lies and statistics . Firstly, to access most of Vodafone's products you have to 'upgrade' to simcard2 (or something) which requires you to top up your phone every 60 days . I didn't investigate this further, since I'm out of the country a lot, and I would come home to find my simcard deactivated . Essentially, all of your promotions are worthless to me . And don't say i should be roaming, that's amazingly expensive . Your promotions over the last year: Best Mate - Guaranteed 6 Dollars a month from your prepay customers . In a business that mainly requires overhead costs, the amount your customers use their phone's isn't a big consideration . This promotion just ensures that you're receiving a steady cash inflow from flakey prepaid customers . This wouldn't save me any money, since my girlfriend doesn't even have a working cellphone, and the other person i txt often enough to make this worthwhile is on telecom . International calling charged at $2 for 60 minutes - who uses anything other than skype for international phone calls these days? 12 months free broadband - what does this have to do with cellphones? The TXTer, Talker and Mega plans - I don't know what these are . Presumably they're more incentives to 'upsize' your mobile phone usage and give Vodafone more money . Vodafone Traveller for overseas roaming - I'm sure it's still cheaper to buy a local sim card and use that . Which brings me to why I use Vodafone . I can take out the Vodafone sim card and stick in a different company's . So, the reason I use vodafone is so I can use something else . |
shermo (12739) | ||
| 722953 | 2008-11-28 01:49:00 | I can understand where Paul is coming from as per $1 charge for calling if the wait time is reduced but the underlying logic still baffles me. The idea of the $1 charge is to prevent the time wasters, fair enough. However if the time wasters are no longer ringing then arent you now penalising the legimate callers by charging them $1 to ask legimate questions. This now has turned into a money making operation, as if you dont make enough now and send off to the mother ship. Now if we take this further, if the legimate callers are not happy with the $1 charge and port to Telecom where there is no charge then who will be ringing in? Will this then be used as an arguement to dismiss unncessary staff and therefore create more profit for VF to send off to the mother ship. |
sam m (517) | ||
| 722954 | 2008-11-28 02:18:00 | Is it working? Yes. Our call volumes are down by 60%. Our wait time is now typically around 15 seconds. Paul, while it's good to hear that the call centre is going nice and fast, unfortunately my experience with the "email us" section on the website is anything but quick. It took 12 days to get a response to my last request, and my current one has been sitting in the system for six days. It looks like I'll be calling tonight as even a 40-minute wait would be quicker than email! |
Nermal (7077) | ||
| 722955 | 2008-11-28 06:55:00 | It looks like I'll be calling tonight as even a 40-minute wait would be quicker than email! AND be paying a dollar while having a legitimate complaint. A most excellent way to treat your customers. |
beeswax34 (63) | ||
| 722956 | 2008-11-28 10:30:00 | How is the dollar charged? I plan to call the 0800 number from my Telecom phone :) | Nermal (7077) | ||
| 722957 | 2008-11-29 03:14:00 | Hell will freeze over before I would ever deal with that shonky inefficient outfit....Vodafony I mean. My daughter was living at my place when she signed up....she moved over 3 months ago and the account is still being sent to my address. Try telling their customer non-support. Incidentally they completely fu'd what she signed up for....best friend, bar on not running up more than a set amount etc. etc. Martynz |
martynz (5445) | ||
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