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| Thread ID: 105667 | 2009-12-10 06:30:00 | Warranty invalid on a 9 MONTH OLD MACHINE? | Bricheze (15502) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 838347 | 2009-12-10 06:30:00 | I purchased my 1700$ laptop with a 2-year warranty. The motherboard has now failed under 9 months after the purchase. When I brought it in, I thought the battery was simply failing. The laptop was still working, but the battery would not charge or hold a charge--but as long as the actual PC was hooked in, it was working fine--I never had a single problem with it turning off randomly or failing. I left it there overnight, the next day they told me the "Jack that hooks the charger to the PC is broken, it will take 2-3 weeks to get a new jack...." so I said whatever, fine, can I come pick it up? But they said that would be pointless, as the laptop wouldn't turn on at all anymore. Frustrating, but I suppose that it could have failed anytime, and even thought it hadn't been working correctly for months, it just happened to fail the night I gave it back to the people who made it. So we just left it there. We are waiting for the part to come in, when they call us and tell us the Motherboard has failed. And THAT'S really our problem... I don't know, do the symptoms of a battery not holding a charge point to a failing motherboard? Anyways, they said they suspect the motherboard failed because food particles got into it, causing it to fry. They are going to send it into the manufacturer and see if they will cover it with the warranty, but they might not because they said that having food get into the motherboard, frying it, is not covered under our warranty. So can food get into a motherboard? Can this cause the motherboard to fail? And can they even tell that this is what caused it to fail? And can they really call the warranty invalid for something like this? :crying |
Bricheze (15502) | ||
| 838348 | 2009-12-10 07:19:00 | I know that if food did manage to get onto the motherboard, it could have caused it to fail, but how in the world would food get into the motherboard? The only people who have opened up the inside of my PC, EVER, has been Geek Box. And food can't get in through the key board, right??? | Bricheze (15502) | ||
| 838349 | 2009-12-10 08:37:00 | Welcome to PF1 :) Food entering the motherboard may cause a problem, but its highly unlikely it will get in Via A laptop keyboard. Drink or other liquid, may but it would have to be spelt, like a cup / glass etc. From what you describe with the Jack - sounds more like a short circuit caused by the power supply than food. IF it was proven to be a fault caused by liquid or other substances entering the Board, then that more than likely could void a warranty, but if its a failed component on the laptop, and as long as its not obvious physical damage, then the warranty " should" be OK. Who is geekBox - never heard of them ??? this is a New Zealand based forum - are you in new Zealand or some other country ? |
wainuitech (129) | ||
| 838350 | 2009-12-10 08:42:00 | ask them if they have heard of the Consumer Guarantees Act... | nmercer (3899) | ||
| 838351 | 2009-12-10 08:48:00 | Who is geekBox - never heard of them ??? this is a New Zealand based forum - are you in new Zealand or some other country ? This outfit? (http://www.geekboxcomputers.com/) They are based in Utah. |
FoxyMX (5) | ||
| 838352 | 2009-12-10 09:09:00 | Cheers foxy :thumbs: Guess the NZ Consumer Guarantees Act wouldn't work in the USA :p | wainuitech (129) | ||
| 838353 | 2009-12-10 09:14:00 | Yes, I'm in the US and in Utah in the US. I think they are going to try and lie about the physical condition of the laptop to get out of replacing the motherboard. | Bricheze (15502) | ||
| 838354 | 2009-12-10 09:15:00 | I left it there overnight, the next day they told me the "Jack that hooks the charger to the PC is broken If that's the case, then how does the computer still operate? Sounds like a dodgy repair place |
bob_doe_nz (92) | ||
| 838355 | 2009-12-10 09:31:00 | Yes, I'm in the US and in Utah in the US. I think they are going to try and lie about the physical condition of the laptop to get out of replacing the motherboard. I would suggest you use a US forum as consumer laws are different in New Zealand. :) |
Trev (427) | ||
| 838356 | 2009-12-10 10:46:00 | There's the better business bureau in the us that helps with this sort of thing isn't there? | CYaBro (73) | ||
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