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Thread ID: 145819	2018-02-03 21:16:00	Imac 2011 Beachballing, Sluggish Issues	mark1978 (13845)	Press F1

Post ID	Timestamp	Content	User
1445926	2018-02-03 21:16:00	Good morning!! So I decided to move my iMac to the living room yesterday, I closed the Mac down however for some reason I thought that it was closed down as I couldn't see anything on the screen so I unplugged the power cable, it appeared it was still on. Having moved it now to the living room and starting the Mac again I am noticing a lot of beachballing, sluggish reaction of opening applications, and the internet is FREAKING slow. Speed test revealed no issues unfortunately. I downloaded the etrecheck but am an amateur and can't figure all of this out, anyone able to assist?? Two tests: "Computer to slow" & "Beachballing" Computer to slow: EtreCheck version: 3.4.6 (460) Report generated 2018-02-04 10:08:13 Download EtreCheck from https://etrecheck.com Runtime: 3:57 Performance: Good Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Problem: Computer is too slow Hardware Information: ⓘ iMac (27-inch, Mid 2011) [Technical Specifications] - [User Guide] - [Warranty & Service] iMac - model: iMac12,2 1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 2 GB DDR3 1333 MHz ok BANK 1/DIMM0 2 GB DDR3 1333 MHz ok BANK 0/DIMM1 2 GB DDR3 1333 MHz ok BANK 1/DIMM1 2 GB DDR3 1333 MHz ok Handoff/Airdrop2: not supported Wireless: en1: 802.11 a/b/g/n iCloud Quota: 90.25 GB available Video Information: ⓘ Intel HD Graphics 3000 - VRAM: 512 MB AMD Radeon HD 6770M - VRAM: 512 MB iMac 2560 x 1440 Disk Information: ⓘ ST31000528AS disk0: (1 TB) (Rotational) [Show SMART report] EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (725.70 GB free) Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB HL-DT-STDVDRW GA32N () USB Information: ⓘ USB20Bus Apple Inc. FaceTime HD Camera (Built-in) hub_device Apple, Inc. Keyboard Hub Apple Inc. Apple Keyboard Apple Inc. BRCM2046 Hub Apple Inc. Bluetooth USB Host Controller USB20Bus hub_device Apple Computer, Inc. IR Receiver Apple Internal Memory Card Reader Thunderbolt Information: ⓘ Apple Inc. thunderbolt_bus System Software: ⓘ macOS High Sierra 10.13.3 (17D47) - Time since boot: less than an hour Gatekeeper: ⓘ Mac App Store and identified developers Kernel Extensions: ⓘ /Library/Application Support/Citrix Receiver [not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Lookup] /Library/Extensions [not loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup] System Launch Agents: ⓘ [not loaded] 9 Apple tasks [loaded] 169 Apple tasks [running] 111 Apple tasks [killed] One Apple task one process killed due to insufficient RAM System Launch Daemons: ⓘ [not loaded] 36 Apple tasks [loaded] 185 Apple tasks [running] 108 Apple tasks [killed] One Apple task one process killed due to insufficient RAM Launch Agents: ⓘ [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c 95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup] [running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2018-01-20) [Lookup] [loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-05) [Lookup] [running] com.citrix.ReceiverHelper.plist (? bbfad3f1 7e1c3222 - installed 2017-07-05) [Lookup] [running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-05) [Lookup] Launch Daemons: ⓘ [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup] [loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 7c15dcb9 - installed 2016-11-10) [Lookup] [loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-02-03) [Lookup] [loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-16) [Lookup] User Launch Agents: ⓘ [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup] [loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-03) [Lookup] User Login Items: ⓘ CleanMyMac 3 Menu Application (? 0 - installed 2017-12-20) (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app) Internet Plug-ins: ⓘ AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-03) [Lookup] CitrixICAClientPlugIn: 12.4.0 (installed 2018-02-03) [Lookup] AdobePDFViewer: 18.009.20050 (installed 2018-02-03) [Lookup] QuickTime Plugin: 7.7.3 (installed 2018-01-25) Safari Extensions: ⓘ [enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-17) [enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-07-02) 3rd Party Preference Panes: ⓘ None Time Machine: ⓘ Time Machine not configured! Top Processes by CPU: ⓘ 38% cloudd 4% kernel_task 4% iTunes 3% WindowServer 1% coreaudiod Top Processes by Memory: ⓘ 654 MB kernel_task 632 MB Safari 288 MB iTunes 140 MB com.apple.WebKit.WebContent 100 MB loginwindow Top Processes by Network Use: ⓘ Input Output Process name 2 MB 3 KB iTunes 461 KB 27 KB mDNSResponder 354 KB 15 KB com.apple.WebKit.Networking 109 KB 44 KB Mail 9 KB 12 KB apsd Top Processes by Energy Use: ⓘ 15.72 cloudd 9.36 syncdefaultsd 6.76 iTunes 4.76 WindowServer Virtual Memory Information: ⓘ 3.96 GB Available RAM 17 MB Free RAM 4.04 GB Used RAM 3.95 GB Cached files 1 MB Swap Used Software installs (last 30 days): ⓘ Adobe Acrobat Reader DC (18.009.20050): (installed 2018-01-20) ExpressVPN: (installed 2018-01-28) Install information may not be complete. Diagnostics Events (last 3 days for minor events): ⓘ 2018-02-04 09:40:35 Last shutdown cause: 3 - Hard shutdown Beachballing: EtreCheck version: 3.4.6 (460) Report generated 2018-02-04 10:15:15 Download EtreCheck from https://etrecheck.com Runtime: 5:40 Performance: Below Average Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Problem: Beachballing Hardware Information: ⓘ iMac (27-inch, Mid 2011) [Technical Specifications] - [User Guide] - [Warranty & Service] iMac - model: iMac12,2 1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 2 GB DDR3 1333 MHz ok BANK 1/DIMM0 2 GB DDR3 1333 MHz ok BANK 0/DIMM1 2 GB DDR3 1333 MHz ok BANK 1/DIMM1 2 GB DDR3 1333 MHz ok Handoff/Airdrop2: not supported Wireless: en1: 802.11 a/b/g/n iCloud Quota: 90.25 GB available Video Information: ⓘ Intel HD Graphics 3000 - VRAM: 512 MB AMD Radeon HD 6770M - VRAM: 512 MB iMac 2560 x 1440 Disk Information: ⓘ ST31000528AS disk0: (1 TB) (Rotational) [Show SMART report] EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (725.58 GB free) Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB HL-DT-STDVDRW GA32N () USB Information: ⓘ USB20Bus Apple Inc. FaceTime HD Camera (Built-in) hub_device Apple, Inc. Keyboard Hub Apple Inc. Apple Keyboard Apple Inc. BRCM2046 Hub Apple Inc. Bluetooth USB Host Controller USB20Bus hub_device Western Digital External HDD 1600BEV External disk1: (160.04 GB) Untitled (disk1s1 - ExFAT) /Volumes/Untitled : 160.04 GB (160.02 GB free) Apple Computer, Inc. IR Receiver Apple Internal Memory Card Reader Thunderbolt Information: ⓘ Apple Inc. thunderbolt_bus System Software: ⓘ macOS High Sierra 10.13.3 (17D47) - Time since boot: less than an hour Gatekeeper: ⓘ Mac App Store and identified developers Kernel Extensions: ⓘ /Library/Application Support/Citrix Receiver [not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Lookup] /Library/Extensions [not loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup] System Launch Agents: ⓘ [not loaded] 9 Apple tasks [loaded] 172 Apple tasks [running] 108 Apple tasks [killed] One Apple task one process killed due to insufficient RAM System Launch Daemons: ⓘ [not loaded] 36 Apple tasks [loaded] 186 Apple tasks [running] 107 Apple tasks [killed] One Apple task one process killed due to insufficient RAM Launch Agents: ⓘ [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c 95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup] [running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2018-01-20) [Lookup] [loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-05) [Lookup] [running] com.citrix.ReceiverHelper.plist (? bbfad3f1 7e1c3222 - installed 2017-07-05) [Lookup] [running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-05) [Lookup] Launch Daemons: ⓘ [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup] [loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 7c15dcb9 - installed 2016-11-10) [Lookup] [loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-02-03) [Lookup] [loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-16) [Lookup] User Launch Agents: ⓘ [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup] [loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-03) [Lookup] User Login Items: ⓘ CleanMyMac 3 Menu Application (? 0 - installed 2017-12-20) (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app) Internet Plug-ins: ⓘ AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-03) [Lookup] CitrixICAClientPlugIn: 12.4.0 (installed 2018-02-03) [Lookup] AdobePDFViewer: 18.009.20050 (installed 2018-02-03) [Lookup] QuickTime Plugin: 7.7.3 (installed 2018-01-25) Safari Extensions: ⓘ [enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-17) [enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-07-02) 3rd Party Preference Panes: ⓘ None Time Machine: ⓘ Time Machine not configured! Top Processes by CPU: ⓘ 5% WindowServer 4% iTunes 3% kernel_task 2% Dock 1% coreaudiod Top Processes by Memory: ⓘ 661 MB kernel_task 635 MB Safari 521 MB iTunes 145 MB com.apple.WebKit.WebContent 100 MB loginwindow Top Processes by Network Use: ⓘ Input Output Process name 17 KB 65 MB nsurlsessiond 587 KB 30 KB mDNSResponder 108 KB 54 KB Mail 9 KB 13 KB apsd 9 KB 7 KB cloudd Top Processes by Energy Use: ⓘ 19.00 iTunes 4.02 coreaudiod 3.72 WindowServer 1.42 cloudd 1.32 hidd Virtual Memory Information: ⓘ 3.90 GB Available RAM 28 MB Free RAM 4.10 GB Used RAM 3.87 GB Cached files 3 MB Swap Used Software installs (last 30 days): ⓘ Adobe Acrobat Reader DC (18.009.20050): (installed 2018-01-20) ExpressVPN: (installed 2018-01-28) Install information may not be complete. Diagnostics Events (last 3 days for minor events): ⓘ 2018-02-04 10:11:18 cloudd Crash [Open] Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Containers/com.apple.cloudphotosd/*/Assets deleted/renamed, crashing.' terminating with uncaught exception of type NSException abort() called 2018-02-04 09:40:35 Last shutdown cause: 3 - Hard shutdown	mark1978 (13845)
1445927	2018-02-04 03:12:00	That's a lot of info & the answer could be in there somewhere, but apple isn't my first language. However the last paragraph could have a clue in it. Have you tried a clean shutdown & reboot.	Driftwood (5551)
1445928	2018-02-04 04:31:00	Hey thanks for your reply, I have only done restarts, no actual shutdown, but will do it now. :)	mark1978 (13845)
1445929	2018-02-04 22:22:00	The best way to speed up your Mac properly would be to get an SSD installed.	Alex B (15479)
1445930	2018-02-04 22:56:00	Try booting in safe boot then restart again, as that sometimes clears out issues. Power on and hold the shift key until you see the loading bar.	CYaBro (73)
1445931	2018-02-05 21:38:00	Hey, I did what you said and it really helped, its much faster and no beach balling, I never knew that Apple iMac had a safe mode!	mark1978 (13845)
1445932	2018-02-06 00:13:00	Hey, I did what you said and it really helped, its much faster and no beach balling, I never knew that Apple iMac had a safe mode! Great!	CYaBro (73)
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