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| Thread ID: 96545 | 2009-01-14 03:20:00 | My Experience with Sony NZ | fatjoez (13761) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 738521 | 2009-01-14 03:20:00 | Wat is up with Sony? They tryina pull a con or what I went into sony style new market today I go to the guy i want a sony vaio Z series laptop he goes we don't have any of the new ones in stock, but we can sell you an EX-DEMO VGNZ16GNB for a discounted price of $2499 I said to him buddy, that same model is $2499 online sony.co.nz and you tryina sell me an EX DEMO + DISCOUNTED for the SAME price? sony.co.nz He goes, yeah that one was probably clearance too, sorry I can't discount this any further I said no thanks forget it Came home rang Sony NZ to see what the deal was The lady i got through to had ZERO skills in customer service I said hey there i went to sony shop today to buy a sony vaio z series laptop, its a Vaio Z series $2499. She STOPS talking doesnt say anything while looking for it, doesn't even say "hey i'll look for you give me a second" so im sitting there eventually i go. Did you find it?? she goes nah.. I said listen heres the product code VGNZ16GNB its on the website NOW for $2499 she goes to me ok i found it. its $2999 and theres only 1 showing available in the system I said what are you talking about I'm viewing it now on the website for $2499 She said yeah I don't know I only see one available, it's ex Demo at newmarket for $2999 At this point I realised this lady was even more clueless than the instore guy & said forget it goodbye What a pathetic excuse for customer service I'd lodge a complaint if I knew where to do so |
fatjoez (13761) | ||
| 738522 | 2009-01-14 03:33:00 | I go to the guy i want a sony vaio Z series laptop he goes we don't have any of the new ones in stock, but we can sell you an EX-DEMO VGNZ16GNB for a discounted price of $2499 I said to him buddy, that same model is $2499 online sony.co.nz and you tryina sell me an EX DEMO + DISCOUNTED for the SAME price? sony.co.nz He goes, yeah that one was probably clearance too, sorry I can't discount this any further I said no thanks forget it She said yeah I don't know I only see one available, it's ex Demo at newmarket for $2999 At this point I realised this lady was even more clueless than the instore guy & said forget it goodbye What part of "there's only 1 left" don't you get? |
PaulD (232) | ||
| 738523 | 2009-01-14 03:34:00 | You're unlucky - Sony are normally pretty good to deal with . You also need to realize that pricing on end of line stock, or almost out of stock models can fluctuate a lot, quite possibly it was already heavily discounted on the website . They obviously didn't have their pricing quite right, but its not the person on the other end of the phone's fault . However you really don't want to buy Sony laptops - they have about the highest failure rate of any brand, most models are overpriced, and they cost an arm and a leg to repair . Sony are great in every area except laptops . Buy an Asus or Toshiba laptop if at all possible . :) |
wratterus (105) | ||
| 738524 | 2009-01-14 03:39:00 | What part of "there's only 1 left" don't you get? Judging by your tone, I'm guessing you either work for sony or advocate them a) sony.co.nz sells the discussed laptop for $2499 with NO mention of Ex-Demo or Clearance b) sony style newmarket tried selling it to me for $2499 supposedly "discounted" c) sony over the phone told me it was $2999 Which of these 3 points don't you get? In response to wratterus I've read here n there that sony vaios can be unreliable but to put it simply, show me another 13.1" Laptop as compact/light as the Vaio Z series with similar spec and I'll buy it, but I doubt there are any so the only real choice is sony... |
fatjoez (13761) | ||
| 738525 | 2009-01-14 03:49:00 | Dell XPS 1330? | jwil1 (65) | ||
| 738526 | 2009-01-14 03:50:00 | Just looked at XPS1330, lower spec & bulkier... I have a HP Pavillion DV3110TX at the moment |
fatjoez (13761) | ||
| 738527 | 2009-01-14 03:51:00 | $2499 is the online price and $2999 is the store price it cost more to host a website than a shop right? |
pcuser7895 (12979) | ||
| 738528 | 2009-01-14 05:42:00 | Quote:wratterus Buy an Asus or Toshiba laptop if at all possible . Yeah these are the best laptops . :thumbs: |
memphis (2869) | ||
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