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Thread ID: 106353	2010-01-05 12:11:00	Sudden 'over capacity' of broadband service?	Arteis (15553)	Press F1

Post ID	Timestamp	Content	User
846050	2010-01-05 12:11:00	We have had a Paradise broadband connection for years at our semi-rural home between Paraparaumu and Waikanae. Up till 22 December, it worked fine with a reasonable speed most of the time. On 22 December, the service suddenly slowed to an incredibly snail-like speed - ten minutes or more to open a simple page, if it didn't time out first (in other words, many times slower than even dial-up, and basically unusable). DSL speed tests were impossible to do because of the sloooowww speed. After a series of many calls to Paradise over the last two weeks (gee, I hate that canned saxophone!), they tell me the problem is that our street has an old Complin [sp?] box that has 60 people using 4MB. Paradise (who are part of Telstra) say that the problem is that Telecom have now let too many users on board, and that the service in our street is now over capacity. They say it is Telecom's problem and that they (Paradise/Telstra) cannot force their hand. IF this is correct, what right have Telecom to add new users and thus overload the box and bump us off .. and, more importantly, what can we do about it? Paradise/Telstra are washing their hands of it as a Telecom problem, and of course we are not Telecom customers so they are not particulary interested either. My other question is ... my neighbours on both sides and also across the road are still getting perfectly good broadband service through their ISPs including both Paradise and Xtra. If Paradise are correct that our loss of broadband is a capacity issue, should our neighbours not also be seeing drops?	Arteis (15553)
846051	2010-01-05 14:11:00	Do you pay for a speed? ie 4mb connection? if you do and your not getting it then they gotta do something about it because thats part of the contract. And telecom like to push there way in and ruin things so wouldnt suprise me if they have	hueybot3000 (3646)
846052	2010-01-05 17:43:00	It's Telecom's (well - Chorus') box so they can do whatever they like with it - Paradise/Telstra simply buy wholesale capacity off Telecom and supply it to you. You might want to see if you can get your case with Paradise escalated, and discuss the fact that your neighbours are getting decent speeds with them. Also check when (and if) you're getting a new cabinet in your area (www.telecomwholesale.co.nz)	somebody (208)
846053	2010-01-05 18:40:00	And telecom like to push there way in and ruin things so wouldnt suprise me if they have That's an interesting way of looking at it. Or, you could look at it from the flip side that new customers want ADSL, and they have the ability to provide it, so they are. 4m/bit connection to the exchange I find a little hard to believe, but we'll give them the benefit of the doubt anyways.. It's also interesting that it happened almost immediately, usually adding 1 extra customer isn't going to make *that* much of a difference, though I could be wrong again. I tell you what, let's try a few things: http://winmtr.sourceforge.net/ Download WinMTR_bin.zip Run WinMTR and do 100 iterations to trademe.co.nz, nzherald.co.nz and telecom.co.nz Post back with the results here Also, if you can do a pingtest on pingtest.net, that'd be great. Lastly, if you know how to get into your ADSL modem and find what speeds you're Sync'ing at, that'd be great :) Welcome to the Forums Cheers Chill.	Chilling_Silence (9)
846054	2010-01-05 18:42:00	My other question is ... my neighbours on both sides and also across the road are still getting perfectly good broadband service through their ISPs including both Paradise and Xtra. If Paradise are correct that our loss of broadband is a capacity issue, should our neighbours not also be seeing drops? Sorry, I completely missed this part. Yes, you're right, basically if it's turned to custard for one of you, it'll be happening with all of you on that exchange. That's *if* the problem is an overloaded exchange. What make / model router are you using ?	Chilling_Silence (9)
846055	2010-01-05 19:31:00	My other question is ... my neighbours on both sides and also across the road are still getting perfectly good broadband service through their ISPs including both Paradise and Xtra. If Paradise are correct that our loss of broadband is a capacity issue, should our neighbours not also be seeing drops? Yes. Sure yours isn't just an over data issue? Whether you have gone over or not? Do a speed test.	pctek (84)
846056	2010-01-05 19:33:00	We have had a Paradise broadband connection for years at our semi-rural home between Paraparaumu and Waikanae . Up till 22 December, it worked fine with a reasonable speed most of the time . On 22 December, the service suddenly slowed to an incredibly snail-like speed - ten minutes or more to open a simple page, if it didn't time out first (in other words, many times slower than even dial-up, and basically unusable) . DSL speed tests were impossible to do because of the sloooowww speed . After a series of many calls to Paradise over the last two weeks (gee, I hate that canned saxophone!), they tell me the problem is that our street has an old Complin [sp?] box that has 60 people using 4MB . Paradise (who are part of Telstra) say that the problem is that Telecom have now let too many users on board, and that the service in our street is now over capacity . They say it is Telecom's problem and that they (Paradise/Telstra) cannot force their hand . IF this is correct, what right have Telecom to add new users and thus overload the box and bump us off . . and, more importantly, what can we do about it? Paradise/Telstra are washing their hands of it as a Telecom problem, and of course we are not Telecom customers so they are not particulary interested either . My other question is . . . my neighbours on both sides and also across the road are still getting perfectly good broadband service through their ISPs including both Paradise and Xtra . If Paradise are correct that our loss of broadband is a capacity issue, should our neighbours not also be seeing drops? call TC back and escalate until someone will help you Clearly you shouldn't be paying for something you are not getting, threaten to withhold payment or cancel your account	nmercer (3899)
846057	2010-01-05 20:12:00	I can't do a speedtest ... the download of the speedtest page I was given (www.nzdsl.co.nz) takes so long it times out. I've also tried Speedtest.net and only managed to get the top banner after five minutes. I have escalated this to one of the Paradise managers, who says the same thing about over-capacity. I did say to him that I will have to change ISP (and phone) provider if they can't/won't fix this, and he said that might be the only answer. I rang both Xtra and Orcon, but they said they could not guarantee the same problem, as it would be using the same line/box. So I'm now still pursuing Paradise to fix the issue - I'm going to ring that manager again in a minute (oh no, that saxophone!) and demand a technician comes out. I will download at a friend's place that programme you mentioned, Chilling Silence, and I'll give that a go and report back later today.	Arteis (15553)
846058	2010-01-05 20:48:00	Out of interest, do you have the Telstra Cable anywhere near your home ?	wainuitech (129)
846059	2010-01-05 21:22:00	Huh, that's odd ... at exactly 0930, the log-jam cleared and my internet started racing away again. It was very sudden, as I was trying to access sites at the time, and up till that time had been having the usual totally slow response ... then suddenly at half-past my attempt to look at Stuff actually came through. I've just returned to nzdsl.co.nz and now got results of 221 download and 97 upload. Not sure what has happened. Yesterday Paradise did say they would try throttling me down from my PDQ plan to a slower DSL connection ... maybe that is what has kicked in? I'm not a technical person at all (as you can probably tell) so this is all a mystery to me - but so long as my broadband stays running as it is now, that'll suit me. I still have to get back to Paradise for a refund of at least two weeks' internet, plus their cheeky notification by automatic email yesterday that changing my plan to the lower speed one (because THEY could no no longer provide my PDQ servive) had a $50 service cost! Oh, and no cable here, Wainuitech, nor satelite Woosh coverage either ... I looked into those too!	Arteis (15553)
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