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Thread ID: 106353 2010-01-05 12:11:00 Sudden 'over capacity' of broadband service? Arteis (15553) Press F1
Post ID Timestamp Content User
846060 2010-01-05 21:38:00 Pingtest.net:

Test 1:
Unable to test packet loss.
134ms
81ms jitter
D*

Test 2 (one minute later)
Unable to test packet loss.
107ms
40ms jitter
C*
www.pingtest.net (http://www.pingtest.net) 		Arteis (15553)
846061 2010-01-05 21:43:00 My D-Link router:

Item.........................Downstream Upstream Unit
SNR Margin...............15 31 dB
Line Attenuation.........20 11 dB
Data Rate..................7616 160 kbps 		Arteis (15553)
846062 2010-01-05 21:56:00 I've downloaded and done the WinMTR tests, now that the internet is running better. Maybe someone can advise me if these tests (and the tests in my two posts above) are now OK - I'm not sure what I need to be looking for!

Here is the WinMTR test to Telecom:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mygateway1.ar7 - 0 | 101 | 101 | 0 | 0 | 0 | 0 |
| lo0.internet.ivpn.pe25.telstraclear.net - 3 | 101 | 98 | 63 | 78 | 94 | 78 |
| ge-2-0-0-906.ie2.telstraclear.net - 7 | 101 | 94 | 78 | 82 | 109 | 94 |
| ggis-gige-v906.telstraclear.net - 8 | 100 | 92 | 78 | 82 | 110 | 78 |
| g0-1-0-4.akcr8.global-gateway.net.nz - 7 | 100 | 93 | 78 | 96 | 219 | 94 |
|telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz - 3 | 100 | 97 | 78 | 85 | 94 | 78 |
| 146.171.18.210 - 0 | 100 | 100 | 78 | 86 | 94 | 94 |
| www.telecom.co.nz - 4 | 100 | 96 | 78 | 85 | 94 | 93 |
|________________________________________________| ______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )


And here is the WinMTR test to TradeMe:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mygateway1.ar7 - 0 | 101 | 101 | 0 | 0 | 0 | 0 |
| 218.101.61.124 - 8 | 101 | 93 | 62 | 78 | 109 | 78 |
| ae1-947.internet.ie3.telstraclear.net - 2 | 101 | 99 | 63 | 78 | 125 | 78 |
| ge9-0-947.clix.u22.telstraclear.net - 2 | 100 | 98 | 78 | 82 | 187 | 78 |
| 203.167.225.19 - 3 | 100 | 97 | 62 | 78 | 79 | 79 |
| www.trademe.co.nz - 4 | 100 | 96 | 62 | 77 | 78 | 78 |
|________________________________________________| ______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )


Finally, here is the WinMTR test to the Herald:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mygateway1.ar7 - 0 | 101 | 101 | 0 | 0 | 0 | 0 |
| lo0.internet.ivpn.pe25.telstraclear.net - 5 | 101 | 96 | 78 | 78 | 94 | 78 |
| ge - 3 | 101 | 98 | 78 | 95 | 188 | 94 |
| ggis - 3 | 101 | 98 | 78 | 93 | 125 | 93 |
| g0 - 1 | 101 | 100 | 78 | 99 | 235 | 93 |
| ae2-10.tkcr4.global-gateway.net.nz - 4 | 101 | 97 | 78 | 93 | 94 | 94 |
| orcon-dom.tkcr4.global-gateway.net.nz - 3 | 101 | 98 | 78 | 93 | 109 | 94 |
| 121.98.9.146 - 4 | 101 | 97 | 93 | 94 | 125 | 94 |
| 121.98.9.142 - 5 | 100 | 95 | 78 | 94 | 125 | 93 |
| 121.98.9.141 - 4 | 100 | 96 | 78 | 93 | 125 | 93 |
| 60.234.20.46 - 3 | 100 | 97 | 78 | 93 | 109 | 94 |
| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |
| www.nzherald.co.nz - 3 | 100 | 97 | 93 | 93 | 94 | 94 |
|________________________________________________| ______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) 		Arteis (15553)
846063 2010-01-05 22:00:00 I think I prefer my connection to yours.

www.pingtest.net (http://www.pingtest.net)

Keep listening to saxophones. 		Sweep (90)
846064 2010-01-06 00:12:00 Yes.

Sure yours isn't just an over data issue? Whether you have gone over or not?
Do a speed test.

Telstra don't do throttling or packet shaping for that matter. 		Battleneter2 (9361)
846065 2010-01-06 04:49:00 I've just returned to nzdsl.co.nz and now got results of 221 download and 97 upload.

Looks like you're on the slowest plan limited-download-speed plan anyway.

You could get a full-speed plan, as you're sync'ing at 7m/bits on ADSL1, so your downloads should rocket down.
That, or see if other ISP's such as Orcon or Telecom offer ADSL2+ in your area. 		Chilling_Silence (9)
846066 2010-01-07 06:01:00 Paradise have "solved" the issue by changing my plan from their PDQ service down to the lower speed one .

After doing this, yesterday our internet began working again, as I mentioned above . . . but at a much reduced rate from what we had had before . I still have diificulty with downloads (such as a 5MB file I wanted yestersday, but which stopped completely after only 894kb) .

I have asked Paradise to furnish me with a written report of what has happened and the action they have taken . As I am not very technical, I don't trust my own understanding of what they have done, so the written report should be an accurate account . Once I have that report, I'll see what my options are with other providers (though the word I've had so far is that other providers use the same box here anyway) .

Friends have suggested I also look at satelite . . . but being on the Kapiti Coast, I'm not sure that is available here . Now that I have my (very reduced) internet again, at least I can do some research!

One stipulation will have to be that there is absolutely no tinny saxophones on their support line!!! 		Arteis (15553)
846067 2010-01-07 09:52:00 Not a fan of Satellite, but feel free to post the "report" here if you want and some of the regulars or myself would be happy to throw in our 2c worth :)

What speeds do you get now on speedtest.net? 		Chilling_Silence (9)
846068 2010-01-07 19:51:00 247 down, 90 up, this morning on nzdsl.co.nz.

I did some research on Farmside satelite, but prorobaly not for us.

I'm starting to think I might have to get used to my new slower internet, and just mourn the good fast service I had for several years. :crying

Anyway, I will indeed post the report from Paradise when I get it (hopefully next week some time). 		Arteis (15553)
846069 2010-01-14 08:38:00 Lost our already throttled-down service again yesterday to the point that it took half an hour to download just the top bar of the Paradise website! Basically any kind of broadband is now so slow it is useless .

Got in touch with Paradise and they say they are still writing me my report, but so far as this issue is concerned, their hands are tied and there is nothing they can do about my broadband internet of five or more years being suddenly degraded to unusable .

I am still mystified, as my neighbours on three sides seem to be having no trouble at all . . . I'm now organising a survey of all the residents in my street, as i would've thought some of them would surely have suffered similar symptoms . 		Arteis (15553)
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