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Thread ID: 106788 2010-01-23 04:12:00 Scanner problems cowboy stu (7021) Press F1
Post ID Timestamp Content User
851093 2010-01-23 04:12:00 Canoscan N67OU
Win7 Home Prem new install

Scanner has power ( makes startup noises) but does not scan.
Device manager says device working properly and drivers up to date.
Have tried different usb ports and scanning programs.

Any ideas appreciated.
Thanks
cowboy stu (7021)
851094 2010-01-23 04:18:00 Are they Win 7 drivers or did you use other drivers? gary67 (56)
851095 2010-01-23 04:20:00 Think I installed canon drivers but win7 went away and checked for latest drivers and said ok . cowboy stu (7021)
851096 2010-01-23 04:50:00 Did you install the CanoScan Toolbox as well ? Just looked on Canons Site (support-nz.canon.co.nz load%0Aos%3d%3dWindows%20Vista&) - and they dont show drivers for W7. I have seen it before the scanners and some printers are to old to work on W7 even though it says the drivers have loaded OK.

You can also try it through a third Party program, that often does work - something like picasa (http://picasa.google.com/) - that has the option to import from a scanner.

IF that doesn't work You can always try it in XP mode, and see if it picks up the Scanner correctly. Thats what I had to do with a customers old scanner last year & use Picasa.

BUT since you only have home Pre, you will have to install a third party App to run XP mode From - VMLite (www.vmlite.com) - Full instructions as to how to install and run XP Mode.
wainuitech (129)
851097 2010-01-23 05:04:00 yep installed toolbox. also tried with MSoffice doco scanner .. no go
Picasa 3 doesn't like it either !!

XP Mode ? I upgraded from xp but not dual modes
cowboy stu (7021)
851098 2010-01-23 05:16:00 That's a cool site thanks for that Wainui, i'm sure I will need it sometime gary67 (56)
851099 2010-01-23 05:26:00 i see that now too .. thanks cowboy stu (7021)
851100 2010-01-23 05:58:00 You dont Dual boot with XP mode, its a virtual Machine within Windows 7. The idea behind XP Mode is if some programs dont work in W7 they "should" in XP mode.

Its meant to be only for W7 pro and above, and some older CPU's can't handle visualization, but that program ( originally posted by Blam) allows it.

You can download XP mode from The Microsoft Site (www.microsoft.com) - when you select the System select professional, you download Windows XP mode 500MB, you dont need the other one. load in VMlite, then load in XP mode as per the instructions ( its easy).

Here are some screen shots of XP mode -- One is from my Windows 7 ultimate, Other from Windows 7 Home Pre using VMlite on an old P4 3.0 that cant handle virtual mode (normally) Correct XP Mode (www.imagef1.net.nz) & home Pre (www.imagef1.net.nz) & Shes a Real Grunt PC (www.imagef1.net.nz) :lol:

Edited: you can take both out to full screen as if you are using XP, the screen shots are reduced to show W7 in the background.
wainuitech (129)
851101 2010-01-23 06:11:00 Thanks understood will proceed cowboy stu (7021)
851102 2010-01-23 06:33:00 I have used xp drivers for my scanner on W7.
W7 will not accept xp drivers 'as is'.
Copy the driver folder & contents to a folder on our hard drive. Look for the 'inf' file in the folder which contains the driver.

Go to add scanner in control panel and install driver, when it asks you if you have a CD etc point it to the folder with the 'inf' file. It will probably install Ok.
mzee (3324)
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