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Thread ID: 106702 2010-01-19 18:56:00 CPU load / 100% usage for MsMpEng.exe (Microsoft Security Essentials) Chilling_Silence (9) Press F1
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850073 2010-01-19 18:56:00 So,

After the CPU usage kept spiking to 100% and sitting there sometimes for several minutes, I decided enough was enough, and I was going to get this sorted. So I contacted Microsofts' MSE Support:
support.microsoftsecurityessentials.com

Told them about the issue, and got the following in response:

Dear Chilling_Silence,

My name is Ajit and I am with the Microsoft Security Essentials Technical Support team. I'll be assisting you with your case today. For your reference, the case number that we will use while working on this issue is --1234567890--.

From your case description, I understand that the CPU usage goes to 100% in your computer.
If I have misunderstood your concern, please do not hesitate to let me know.

Chilling_Silence, I would like to apologize for any inconvenience that this issue has caused. I assure you that we will work together until the issue is resolved to your satisfaction.

Please check in TaskManager which process is taking the maximum resources.
If its MsMpEng.exe ,then this issue may be caused as MsMpEng.exe service value is not set to Zero in the registry

To check for the exact issue, we need to add the MsMpEng.exe process in Microsoft Security Essential Excluded process list.
To do so, please perform the below steps:
1. Open Microsoft Security Essential program.
2. Click on Add button.
3. Select the path c:\program files\microsoft security essentials\MsMpEng.exe
4. Click ok.
5. Click on Save changes.
6. Close Microsoft Security Essential program.
7. Restart the computer.
After restarting the computer, please check the usage of MsMpEng.exe service in the Task manager window.

If the same issue persists, please send the log files of Microsoft Security Essentials program to do a research on this issue. I appreciate your cooperation in this regard.
1. Please navigate to the following location:
C:\ProgramData\Microsoft\Microsoft Security Essentials\Support\
2. Click Select All the files
3. Do a right Click on the Selected items and Click Copy
4. Paste it in a different folder and zip it and send the zipped file to us.

Note: If you find the C:\ProgramData to be hidden, follow below steps to enable hidden files:

1. Close all programs so that you are at your desktop.
2. Double-click on the My Computer icon.
3. Select the Tools menu and click Folder Options.
4. After the new window appears select the View tab.
5. Put a checkmark in the checkbox labelled Display the contents of system folders.
6. Under the Hidden files and folders section select the radio button labelled Show hidden files and folders.
7. Remove the checkmark from the checkbox labelled Hide file extensions for known
file types.
8. Remove the checkmark from the checkbox labelled Hide protected operating system
files.
9. Press the Apply button and then the OK button and shutdown My Computer.
10. Now your computer is configured to show all hidden files.

Also, for further research I require contents of you a particular Registry Key. Basically we are trying to figure out which installed application on your computer is causing this problem. It would be great if you can export and zipped registry file and send it to us .

Follow these steps to open registry editor.
1. Click on start > All programs > Accessories > Run.
2. In run dialog box type regedit
3. Either press enter or click Ok button on the run dialog box

Registry Key to navigate:
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall"

Please right click on "Uninstall" and select "Export".
Please save the file as "registry.reg" on your desktop and send it to us.

Meanwhile, please be assured that I will be glad to assist you in answering any questions regarding any technical issues with Microsoft Security Essential.

Please try the above suggestions and let me know the results at your earliest convenience. If any of the steps are unclear or if you have any questions regarding the steps, please feel free to let me know. I will follow up with you as soon as possible.

I look forward to your reply.


Thank you for choosing Microsoft Security Essentials Technical Support.

Best Regards,
Ajit
Microsoft Security Essentials Technical Support
Note: My name and Support ID have been changed

+1 for MS! Now, to see if that first part works. Time will tell :)

Anybody else have similar issues where you notice in task manager that it's taking up all your CPU, then I'd be keen to hear how you go.

Cheers


Chill. 		Chilling_Silence (9)
850074 2010-01-19 19:02:00 Good one Chill :thumbs:

The "spikes" appear to happen a lot in XP.

Might be a good idea to sticky this just for the meantime so others can see it more easily and try it. 		wainuitech (129)
850075 2010-01-19 19:28:00 Yup its not as bad in win7 as it is in XP. One program I have noticed that it does "hit" is trojan remover. Which I cant test on this, because TR isnt compat with 64 bit. If you load TR, scan, or update TR. You'll see MSMpEng.exe's CPU usage rise. Which is why (at the mo), it isnt installed on the PC with XP on it (it used to be) Speedy Gonzales (78)
850076 2010-01-19 21:41:00 I've tried it on an XP SP2 machine, and a Win7 64-bit Ultimate machine .. thus far all is happy, but really need to give it another 24-48 hours before I know for sure.

Speedy, if it's complaining about TR, I'd use the link I posted to submit a "support" request to them and comment about it :) I'm impressed they actually *did* get back to me. Took 36-48 hours, but still :p 		Chilling_Silence (9)
850077 2010-01-19 22:02:00 Great! I've had a heap of CPU usage issues with MSSE, have almost gone off it. Will definitely be trying this. :thumbs: wratterus (105)
850078 2010-01-19 22:03:00 I've seen the CPU usage go up a little bit here and there, but presumably just as it's scanning a specific file? It's only doing it for less than 2 seconds so I'm not concerned :D Seems good! Chilling_Silence (9)
850079 2010-01-20 04:33:00 Hmm looks like express gate can make booting into windows longer as well. I had it on auto in the BIOS (but cant use it anyway). Since it doesnt work in AHCI mode (which is enabled). I disabled it. And it didnt take as long (after it says welcome). To get into windows Speedy Gonzales (78)
850080 2010-01-20 04:39:00 There is a step missing

To do so, please perform the below steps:
1. Open Microsoft Security Essential program.
2. Click settings tab
3. Excluded files and Locations
4. Click on Add button.
5.Select the path c:\program files\microsoft security essentials\MsMpEng.exe
6. Click ok.
7. Click on Save changes.
8. Close Microsoft Security Essential program.
9. Restart the computer. 		gary67 (56)
850081 2010-01-20 07:52:00 Thanks gary67. How's that working for you? I've been cruisy all day :D Chilling_Silence (9)
850082 2010-01-20 08:17:00 Well I thought MSSE may have been the cause of windows 7 being slow booting into windows. It isnt. I tested this by reinstalling Win7 on another hdd. And MSSE wasnt even installed. It was just as slow, with or without MSSE. Vista was faster booting, than Win7, when MSSE was installed. With exactly the same amount of programs installed Speedy Gonzales (78)
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